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Lakeland Volkswagen

Lakeland, FL

4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

October 01, 2024

This dealership is very clean , welcoming , customer service is well , wait time is fairly well , getting an appointment scheduled is fairly easy. More

by Layla Myers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Oct 01, 2024 -

Lakeland Volkswagen responded

Thank you, Layla! We're thrilled to hear you had a positive experience at Lakeland Volkswagen. We appreciate your feedback about our clean and welcoming dealership and look forward to serving you again!

October 01, 2024

Took the car right in, got us a loaner within 24 hours and repaired the emergency fix within another 24 hours. Great service. More

by Lakeland FL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear that you had a great experience at Lakeland Volkswagen. Providing timely service and loaner vehicles is our priority!

October 01, 2024

They were able to get My car in same Day. Quick Service. Very nice people More

by PISTORIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you, Pistoria! We're so glad we could get your car in the same day and provide quick service. It's great to hear that you found our team friendly too! We look forward to helping you again whenever you need us!

October 01, 2024

Matt was super helpful and on top of servicing my vehicle. He kept me updated on how things were going and the expected timeframe. He was very responsive during all communications between him and I. More

by poffbritt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Oct 01, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that Matt provided excellent service and kept you informed throughout the process. We appreciate your recommendation!

September 30, 2024

We have been without GPS service on our 2020 Tiguan for over 6 months and the dealership has no idea when a solution may be available. Not happy More

by OTLC
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2024

I was driving a new car in two hours I think that’s pretty good More

by angbow123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarime Jennings
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thanks for the great feedback! We're thrilled to hear you were able to drive off in a new car so quickly. Enjoy your new ride!

September 28, 2024

Very friendly and knowledgeable. Higher than most shops, but the quality is there. 9/10 More

by DENARDDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad you found our team friendly and knowledgeable. We strive to provide top-quality service and appreciate your understanding of our pricing. We hope to see you again soon!

September 28, 2024

They did a thorough check of my car and helped look for discounts and offered options for my repairs More

by DGSANDERS350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear our team provided a thorough check and helped you find discounts for your repairs. We appreciate your trust in us!

September 28, 2024

My air conditioning had over $600 work done to it and it's still not working 100% of the time. More

by FLOE_JOE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, We appreciate your feedback and are sorry to hear about the ongoing issue with your air conditioning. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you in resolving this matter. Thank you for bringing this to our attention!

September 28, 2024

When I was there. Walked around showroom no one seemed interested in wanting to help me if I was looking into trading More

by bobdon2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're sorry to hear about your experience in the showroom. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will be happy to assist you with any questions or concerns you may have regarding your trade-in. We appreciate your input!

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