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Lakeland Volkswagen

Lakeland, FL

4.3
2,750 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,750 reviews

December 31, 2013

I bought a 2009 VW Jetta SEL for my first car from Hiram and I could not be happier! As I said it was my first car and it was very exciting for me, especially since I'll be rolling in it to my college! My More

by aramos18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jared Miller
December 29, 2013

The sales representatives at this dealership were excellent! It was a no pressure environment with a friendly atmosphere. Once the sales team and I decide on a vehicle the financing was smooth and al More

by JBiv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Christian Wolf
December 20, 2013

i have brought my vehicle in several times and Joshua has been extremely helpful and always ensures i receives the highest level of service. He also gives me reminder calls regarding regarding routine maint More

by JeromeP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison
December 16, 2013

I would NEVER recommend this dealership!!! I found the vehicle on cars.com and drove over an hour and a half to get to Lakeland VW. Online the description said the car was "certified pre-owned" and still More

by kwilson22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Shepherd, Jared Miller
Dec 16, 2013 -

Lakeland Volkswagen responded

I certainly apologize for any miscommunication regarding the warranty of the vehicle purchased. We have a very detailed process of warranty acknowledgement during the signing of all paperwork. Please supply me a copy of any CPO or other warranty paperwork you may have, and I would most certainly honor it for you. We always strive to do things in the most up front and honest manner and would love an opportunity to right this situation. Thanks Jared Diveley, GM

December 14, 2013

I definitely enjoyed the experience with Lakeland VW. The dealer that helped me had outstanding customer service and i would certainly recommend him to anyone who was searching for a new or used vehicle. More

by bandicoot0709
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison, Richard "Rick" Jones Jr
December 05, 2013

We had a very positive experience purchasing our car at the Lakeland Volkswagon dealership. Thanks for taking care of us so well, Dave and Jared. More

by kathywallen25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Shepherd, Jared Miller
December 05, 2013

Requested them to give me a call about any used 2013 beetles that come up but they never called. Not even to tell me they didn't have any. Not happy at all. They lost a sale from me as I went to a more More

by AlexVws
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Clon
Dec 16, 2013 -

Lakeland Volkswagen responded

I apologize that your call was never returned. We have every intention to keep communication with every customer and keep them informed. Please contact me directly with any future needs or questions. I appreciate the feedback, and will use this to help refine our processes for the future. Thanks Jared Diveley, GM

December 04, 2013

My wife and i came in for a problem we were having with our car. Josh was very nice and greeted us as soon as we stepped in the dealership. Turns out that we had a couple things we that needed attention, J More

by VictorTapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison
December 04, 2013

I highly recommend vw of Lakeland because of there fast friendly service. I came in with my car and was helped by Mr. Joshua Jamison. He handled my problem very professionaly and had me back on the road in More

by loukrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison, Joshua Jamison
December 04, 2013

Josh did a fantastic job! He has awesome customer service skills and It is always a pleasure working with him! Look forward to working with him in the future. More

by ashley09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Jamison
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