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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

October 06, 2024

My advisor Kaitlyn was great. Her attitude was wonderful. She was considerate and understanding of my needs. More

by andreahardy21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for sharing, Andrea! We're thrilled to hear that Kaitlyn took such great care of you and made your experience a positive one. Her thoughtfulness and understanding of your needs is exactly what we strive for. If you need anything in the future, we’re here to help!

October 06, 2024

Everyone at Lakeland VW was very nice. Would bring my car back again for service. More

by dsoares417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for the great feedback! We’re so glad to hear that you had a positive experience with our team at Lakeland VW. We’ll be happy to see you again for any future service needs. Looking forward to your next visit!

October 05, 2024

The staff is friendly and communicative, but overall I left pretty displeased. Yes my car is fixed, but I was given a very small car as a rental in comparison to my 3 row atlas. In addition the rental had More

by LAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Oct 08, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your feedback, LAL. We’re sorry to hear that the rental car experience didn’t meet your expectations, as that’s not the standard we strive for. We appreciate your patience and are glad your car was fixed, but we understand the frustration with the rental situation. We’ll make sure to address this and improve moving forward. If there's anything more we can do, please feel free to reach out to Jared Diveley at jared@lakelandvw.com.

October 04, 2024

So efficent! Everything about this dealership is perfect. The techs and all the staff are so friendly and knowledgeable. More

by mywizzie2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're thrilled to hear that you found our team at Lakeland Volkswagen efficient and knowledgeable. We appreciate your kind words about our staff and look forward to serving you again!

October 04, 2024

Dealership is typical, little faster in service than most. One of the managers could be more people friendly. More

by lramoo62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Maxvill
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Oct 05, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Ira! We're pleased to hear you found our service speed to be better than average. We appreciate your input regarding our management and will work on improving our customer interactions. We hope to see you again soon!

October 04, 2024

Lakeland VW service department is super. Always cordial and polite. Scheduled repairs are made on time, and will done. A my fave, for sure. More

by SOLI.VITA.USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All have helped.
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Oct 05, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your wonderful feedback! We're glad to hear that you consistently have a positive experience with our service department at Lakeland Volkswagen. We appreciate your loyalty and look forward to serving you again!

October 04, 2024

Awesome team, Nick was very straight forward and got things done in no time. This is my second car from this dealer and I will definitely purchase from them again. More

by steve@bluefigusa.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Maxvill
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Oct 05, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Steve! We're thrilled to hear that Nick provided you with a straightforward and efficient experience. We appreciate your loyalty and look forward to assisting you with your next purchase!

October 04, 2024

Excellent atención, profesionalismo, amabilidad, complacientes . Calidad insuperable de los vehículos alemanes. El Sr Hiram demuestra mucho profesionalismo en sus funciones More

by JOSERAFIGONZALEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Lakeland Volkswagen responded

¡Gracias, Jose! Agradecemos tus amables palabras sobre nuestro equipo y la calidad de nuestros vehículos alemanes. Nos alegra saber que el Sr. Hiram te brindó un servicio profesional y amable. ¡Esperamos verte de nuevo pronto!

October 03, 2024

Matt is always a pleasure to work with. The dealership staff is always so kind. More

by monyates83
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're thrilled to hear that Matt and our staff consistently provide you with excellent service. We appreciate your support and look forward to seeing you again at Lakeland Volkswagen!

October 03, 2024

Great experience customer service was amazing. Will definitely go get my cars services done there again More

by annategui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Oct 04, 2024 -

Lakeland Volkswagen responded

Thank you, Anna! We're so glad to hear you had a great experience with our customer service. We look forward to seeing you again for your car's service at Lakeland Volkswagen!

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