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Lakeland Volkswagen
Lakeland, FL
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,913 reviews
October 20, 2024
Chill and friendly environment made the car purchase fun and stress free. Everyone was was easy to work with and it was the fastest car buying process I have ever experienced. and stress free. Everyone was was easy to work with and it was the fastest car buying process I have ever experienced. More
by David_hoversten
Verified Customer
October 18, 2024
Bought my car brand new from Lakeland VW in 2021 and have never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape never taken it anywhere other than Lakeland VW for service, because I thought that was what would be best to keep my brand new car in the best shape possible. My husband took it for the most recent oil change and had to sit with my 2 small children in the waiting room for 3 1/2 hours, which was not even the worst part - They informed him that it needs $3,000 worth of immediate repairs, one of which was a $1700 new oil pan because “someone” stripped the oil plug. When my husband asked them to put in a larger bolt so that we wouldn’t have to pay so much, they told him that they don’t carry those, so the only option would be to change the whole oil pan. Once he brought up the fact that the only people who have ever touched the oil pan are the people who work at Lakeland VW, the manager was called and magically they were able to find a larger bolt. I dread going in for my next oil change because the thought of paying $1700 for something THEY broke makes me sick, but I’m also scared to take the car anywhere else, because then Lakeland VW will have someone else to blame the problem on. More
by Kate Lafferty
October 17, 2024
Nice , friendly, and courteous dealership. Knowledgeable about VW cars and I've never been disappointed with the service. Knowledgeable about VW cars and I've never been disappointed with the service. More
by DENARDDRE
October 16, 2024
I have recently moved to the area & this was my first visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, profession visit at this location for a recurrent ‘check engine light ON’ issue with my Atlas. Fortunately my car is still under warranty. Very kind, professional and knowledgeable staff. Katlyn was superb. She kept me posted about every step of the way and progress with the vehicle. I am very pleased with their customer service. More
by alvi.madiha
Employees Worked With
October 15, 2024
Professional, reliable and loyal to their customers. 5 star dealership. Bought 3 vehicles from them. 5 star dealership. Bought 3 vehicles from them. More
by kbmartin7878
October 15, 2024
Matt does a great job communicating with his customers, letting us know what to expect on our service appointment. He keeps us updated on our progress and explains all the work that was done. letting us know what to expect on our service appointment. He keeps us updated on our progress and explains all the work that was done. More
by pjmedina
Employees Worked With
Other Employees :
Ashley in Service department, Matthew Lindberg
October 09, 2024
We didn't say we are buying but he has the hunch on what we are looking for. Great guy we are looking for. Great guy More
by mikebragz_2006
October 07, 2024
Bought vehicle, next day it had check engine light. Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours th Took it back and all they did was clear the code and push me on my way while one of the service members over the phone while my wife drove 2 hours there was hostile and hung up then refused to answer my calls causing me to have to speak to someone named Gio to further investigate. Vehicle still has check engine light requiring me to go to another dealership in hopes to feel like my purchase was even worth it. I messaged Hunter after and he said he would look into it since then I've heard no contact making my server scores drop for his rating for no followup. More
by xlogiik
Employees Worked With
Other Employees :
Matthew Lindberg
October 07, 2024
Best services advisors! Best mechanics! Best facilties best drivers to take you home and pick you up! Best mechanics! Best facilties best drivers to take you home and pick you up! More
by moyano.lou
