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Lakeland Volkswagen
Lakeland, FL
2,780 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits:
Complimentary Car Washes
10% Off Accessories & Clothing
Internet Work Stations
Lakeland Volkswagen Gourmet Coffee Bar
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,780 reviews
January 04, 2019
Happy, Happy, Happy Drove over two hours away to this dealership. Really enjoyed working with Larry and everybody at Lakeland Volkswagen. It was a low stress and quick ex Drove over two hours away to this dealership. Really enjoyed working with Larry and everybody at Lakeland Volkswagen. It was a low stress and quick experience. Will take the drive again to come and buy another vehicle when the time comes! More
by jduggan
Verified Customer
January 04, 2019
Great Israel was a great help and helped me to get the car I wanted. He walked me through every step of the way and showed most of the functions I needed to Israel was a great help and helped me to get the car I wanted. He walked me through every step of the way and showed most of the functions I needed to operate the car. Excellent! More
by GONZALEZ.JACOB777
Employees Worked With
Jared Miller, Israel Gerena
January 04, 2019
Quick fast service Called in and was able to bring my car in same day. Was fixed quickly and professionally. Service dept had part and replaced it same day I brought it Called in and was able to bring my car in same day. Was fixed quickly and professionally. Service dept had part and replaced it same day I brought it in. More
by Bianca1954
Employees Worked With
Jonathan Fiermonti
January 03, 2019
Unwilling to deal even $1 off listed price If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a p If I didn't want the exact used SUV I purchased I would have never dealt with these guys. They wouldn't even take a minute verify and look up a paint code when I called to ask the paint color of the car. The salesman was easy to deal with but his used sales manager seemed unwilling to negotiate and didn't even come out to shake my hand when I drove up to test drive car. Take a pass on this dealership, if you read the "vision statement" that Jared has on the dealer website the realty of my "customer experience" couldn't be farther from their vision. Customer centric they are not. Additionally, I asked the vehicle be detailed prior to shipping and it showed up dirty with water spots and corrosion all over the wheels. Something I specifically asked 3 times to have polished out. Poor follow through. More
by UsedVehicle
January 03, 2019
Routine Maintenance The guys were very helpful...as usual! They got me on for service with short notice on New Year's Eve. Thanks again Jonathan and Brian. Art The guys were very helpful...as usual! They got me on for service with short notice on New Year's Eve. Thanks again Jonathan and Brian. Art More
by arthur.torro
Employees Worked With
Brian Woerdehoff, Jonathan Fiermonti
January 03, 2019
Great!! All were friendly and helpful. Lyndsey was my service advisor and helped me along the way. Will keep going back on my VW Passat. Thanks All were friendly and helpful. Lyndsey was my service advisor and helped me along the way. Will keep going back on my VW Passat. Thanks More
by gmdasher
Employees Worked With
Lyndsay Baker , Brian Woerdehoff
January 03, 2019
Spur of the moment got a new car. great experience. I love the no stress or pressure from the salesperson. Everyone is genuinely friendly and goes out of their way to make you comfortable. This is my 4t I love the no stress or pressure from the salesperson. Everyone is genuinely friendly and goes out of their way to make you comfortable. This is my 4th lease from Lakeland VW. Very happy with my experience and vehicles. Israel is great at his job. More
by SALLYSHELL
January 02, 2019
Good service? Took my VW in for service. Was expecting a little more customer service in regards to pricing and warranty work. ALL online pricing had to be dragged Took my VW in for service. Was expecting a little more customer service in regards to pricing and warranty work. ALL online pricing had to be dragged out of the service writer. Misdiagnosed maintenance needed and feel prior work performed before was not up to par. Also feel like they try to oversell. Definitely will not be back. More
by Rlk94530
Employees Worked With
Jonathan Fiermonti
January 01, 2019
I very friendly The experience was easy. Jonathan made us feel at home while we waited. Prices were fair. It was a place I’d be loyal to The experience was easy. Jonathan made us feel at home while we waited. Prices were fair. It was a place I’d be loyal to More
by JONZAZULA
Employees Worked With
Jonathan Fiermonti, Michael Dunbar
January 01, 2019
I had a great experience! Gary was great They were very helpful. Gary was the guy who worked with me. He would keep me update on what was going on. He got me my rental and got everything cove They were very helpful. Gary was the guy who worked with me. He would keep me update on what was going on. He got me my rental and got everything covered under my warranty. Great service would definitely go back More
by ABBYSMOM
Employees Worked With
Gary Downey
