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Lakeland Volkswagen

Lakeland, FL

4.3
2,781 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,781 reviews

February 04, 2019

Jonathan was great! Jonathan was great, although the service took more than expected, they took care of me and gave me a loaner car. I’m very satisfied with the customer More

by marilynmartinezr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti
February 04, 2019

Water pump leak Was advised of a leaking waterpump/ gasket. A new one was installed and I was on my way in a short period of time! I also had a new set of wipers inst More

by Craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff
February 04, 2019

Very nice employees but wait was too long I waited almost 3hours for a simple oil change and wash. This has happened twice with Us and I even had an appointment. Would not recommend for simple More

by melnieves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Woerdehoff
February 04, 2019

Always great. I am a long-time customer of the dealer ship and especially the service department, Many of the people in the service department that I’ve known thro More

by jeff4165
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff, Gary Downey, Jonathan Fiermonti, Lawrence "Trey" Chapman
February 04, 2019

Poor management. Sloppy work got more wrong with it now. . I took it in for two things have a key programed and the airbag light was on .they said the I got was no good and my battery needs replaced .i ask for More

by Simple truth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Woerdehoff, Gary Downey
Feb 13, 2019 -

Lakeland Volkswagen responded

Good afternoon, I would like to apologize for your service experience. I would like the opportunity to discuss your situation with you so we can resolve it. Please contact me at 863-688-8112

February 04, 2019

Fantastic Environment was Friendly and welcoming, made sure I was happy and comfortable with my purchase and didn’t overly push like other dealerships. Very hap More

by Jdouglass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence "Trey" Chapman
February 04, 2019

Great service. Lyndsy got us right in and they found the problem ASAP. They fixed it right the first time and we were on our way. We our from Portland Maine More

by Mrfasteddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lyndsay Baker
February 04, 2019

Happy customers Jeff Havard made our buying experience easy and enjoyable. He patiently showed and explained to us the different models showed us our options and was More

by Recto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Havard
February 02, 2019

Service on my Bug Loved our experience! This is now our VW dealership! We had a great experience and will definitely come back either for regular maintenance or to bu More

by COACH06
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Fiermonti, Corey Godden
January 31, 2019

Excellent service every time. The Lakeland Volkswagen team always goes the extra mile to provide great customer service. Trustworthy. Precise. And, the work is always high quality. More

by Sherri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey —new service writer, Brian Woerdehoff, Jonathan Fiermonti
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