Lakeland Volkswagen

Oil change I had a oil change schuduled for 2 PM and the oil change wasn't completed until 3:30 PM. One and a half hours for a oil change! Was also told that the I had a oil change schuduled for 2 PM and the oil change wasn't completed until 3:30 PM. One and a half hours for a oil change! Was also told that the car would be washed and vacuumed which neither was done. I was not given updates on what was taking so long only that it was almost done which was stil another half hour from that point. I have been to other VW dealerships and all were excellent. This was the poorest sevice that I have ever had. I will not be back . I also drove 40 miles for it. More

Bringing my lady home Super great, once I made my choice and test drove her, paper work completed within on hour. Everything I wanted for myself. This dealership help me m Super great, once I made my choice and test drove her, paper work completed within on hour. Everything I wanted for myself. This dealership help me make that choice More

Service department Excellent service as usual. Keep up the good work. Always upfront with the expected cost and updates to the service plan when needed. They even help Excellent service as usual. Keep up the good work. Always upfront with the expected cost and updates to the service plan when needed. They even help with a question on a different car that wasn’t there for service. More

Excellent Corey did a fantastic job and was very knowledgeable. Volkswagen has a great product and Corey and this dealership represented them well. I always sa Corey did a fantastic job and was very knowledgeable. Volkswagen has a great product and Corey and this dealership represented them well. I always said I would never buy a brand new car, but after the experience and rebates I don't regret it at all. More

Tiguan Took the vehicle for the first time on 1/15/2019 and they never called me when vehicle be ready and when I came and pick up the car they said that the Took the vehicle for the first time on 1/15/2019 and they never called me when vehicle be ready and when I came and pick up the car they said that they did not have the part so they didn't do anything and I was without vehicle that day. More

Excellent Service Everyone I met at Lakeland Volkswagen was friendly and helpful. Corey was very knowledgeable about the vehicle I was interested in and explained all o Everyone I met at Lakeland Volkswagen was friendly and helpful. Corey was very knowledgeable about the vehicle I was interested in and explained all of the options and features to me. Jared handled the financing portion and was professional and got things wrapped up much faster than I expected. Overall I had an excellent experience and recommend this dealership based on my experience. More

Used car It was a pleasure buying it from the dealership. Dave was a huge help with the test drive. I even went out and test drive it for a second time in the It was a pleasure buying it from the dealership. Dave was a huge help with the test drive. I even went out and test drive it for a second time in the same day. More

Over priced and does not show proof of inspection or work Asked for inspection form showing work done. Form was there empty, so i will not be going back!! No proof anything was done except tire light. Manager Asked for inspection form showing work done. Form was there empty, so i will not be going back!! No proof anything was done except tire light. Manager stated the employees work there that he trusts. Criminals trust other Criminals too!! More

I Never go anywhere else Although the dealership is 55 miles from my house, the drive is immaterial when compared to the quality of service received. The techs often see t Although the dealership is 55 miles from my house, the drive is immaterial when compared to the quality of service received. The techs often see things needing attention that I'd never noticed...which is welcome considering how far I've driven & not to have the need to return for something else to be fixed. More