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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

November 11, 2024

Took a long time for the scheduled service and team did not provide proper feedback regarding battery change requirements. Had to come back the same day to change my battery. More

by aferna75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Nov 11, 2024 -

Lakeland Volkswagen responded

Please provide additional information invoice # and vin number, on every vehicle that comes in for service a battery test is preformed test strip is attached to the invoice

November 10, 2024

Very good for service department, a bit crowded for appointments but overall good service from Lakeland Volkswagen. More

by jus.me.rikd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you had a positive experience with our service department. We appreciate your patience and look forward to continuing to serve you at Lakeland Volkswagen!

November 10, 2024

The dealership was very clean and the people were very friendly. The waiting area is nice too More

by polkkristal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're glad to hear you had a positive experience at Lakeland Volkswagen. We strive to maintain a clean and welcoming environment for all our customers. We look forward to serving you again!

November 08, 2024

Katlyn was nice and very helpful. The service at Lakeland always seems to find issues with my car and overcharge for the services. I take my car to the VW in Leesburg whose prices are More

by whitleyawalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 08, 2024 -

Lakeland Volkswagen responded

Good morning please provide invoice number and vin, to understand the service that was provide and recommendations at the time of service every dealership will have different prices

Nov 11, 2024 -

Lakeland Volkswagen responded

Good morning looking into your concern we did recommemanded a ACC alignment which was declined, Leesburg alignment is only for the front alignment not front and rear or ACC alignment, performing front and rear is a different pricing and to perform ACC which is calbration of the driver assistance that uses radar or cameras different prices, will not cost $89.99. have a great day

November 08, 2024

Matthew was nice but it took a while to get the car looked at even with an appointment More

by Shelbihall96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback. We're glad to hear that Matthew was helpful, and we apologize for the wait. We’ll work to improve wait times and ensure a more efficient experience in the future.

November 08, 2024

The service was fast and I appreciate it that. The courtesy car wash is nice as well More

by ANGELJONES4925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you, Angel! We're glad to hear you had a fast and positive experience. We appreciate your kind words about the courtesy car wash and look forward to serving you again at Lakeland Volkswagen!

November 08, 2024

It's a small dealership but they have the time to spend with each customer. I went to larger dealerships and felt like a number. At Lakeland VW it felt more personal. Hunter did a great job listening to More

by harkins.marybeth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Marybeth! We’re thrilled to hear that Hunter and Larry made your car-buying experience more personal and enjoyable. At Lakeland Volkswagen, we’re dedicated to providing great service to every customer, and we appreciate your recommendation!

November 08, 2024

The Lakeland VW dealership has always been my go to place to have my 2016 jetta serviced. However I feel as if they fumble the ball on my last visit. I was getting a tremble on the passenger side and figur More

by SAMIIGEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
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Nov 08, 2024 -

Lakeland Volkswagen responded

please provide additional information invoice # and vin to better under stand the issues and what was done and recommendations or finding with a rim or suspension thanks

November 08, 2024

Very satisfied with the entire process, ease in scheduling appointment, dropping off and returning for vehicle which was ready when promised. Kudos to the entire team at Lakeland Volkswagon!!! More

by kseyez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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Nov 11, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear you had a smooth experience with scheduling, drop-off — we look forward to serving you again at Lakeland Volkswagen!

November 07, 2024

i had a scheduled appointment for an oil change and it took 4 hours. they also did not wash my car since the service took so long. i also was not formally introduced to any of the staff who helped me—no o More

by VOXYBEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
i don’t know anyone by name since they did not introduce themselves.
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Nov 08, 2024 -

Lakeland Volkswagen responded

Good afternoon can you provide some additional information, invoice number and vin to better understand the issues and look into the time frame thank you

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