Lakeland Volkswagen

Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More

This dealership has excellent and highly responsible workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. More

Ashleigh is great to work with. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. More

They were not respectful of my time when I was there. I waited about 2 hours for a routine maintenance and was the 1st appointment of the day I waited about 2 hours for a routine maintenance and was the 1st appointment of the day More

Had $7500 worth of Service done here, Got my Touareg back after (8) Weeks and 1st day back, My Wife advised me it smelled Hot and Still OVERHEATING! I was told by “Gio” the Service Manager that “When it le after (8) Weeks and 1st day back, My Wife advised me it smelled Hot and Still OVERHEATING! I was told by “Gio” the Service Manager that “When it left here, It wasn’t overheating!” Adding Coolant was minimal due to the fact my Wife works 2 miles from Home. A trip to N. Florida and FOUR Gallons of Coolant later, It went back and diagnosed with a Blown Head Gasket! No S**T! Gio refuses to take ANY responsibility so I now have an unusable Car! NEVER will I step Foot on Lakeland VW Property! Oh, on the website, the GM says call me directly so I did, He didn’t call me back, he had Gio call me! If I could leave ZERO Stars I certainly would! BBB and everywhere else I can think of including local News Stations are on my List next! More

Responsive and easy to deal with. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. Worked the deal over the phone as we were coming from over an hour away. Everything was as expected. More

I have been coming to Lakeland VW since 2002. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. Bought many vehicles here. Never had a problem. Michelle is always very attentive and listens to you. Larry is very upfront on your needs or wants. No pressure from anyone to buy a car. More

They are very clean. I got new tires and they said my shocks were leaking. I let the mechanic at the shop look at it and he came to get me and showed me that they were no I got new tires and they said my shocks were leaking. I let the mechanic at the shop look at it and he came to get me and showed me that they were not leaking. More