Lakeland Volkswagen

Love everything about whent smooth and easy, I waited there about one hour and half and I got service done , thank you there about one hour and half and I got service done , thank you More

Dealership, (service Dept) is ok but our service advisor, Ashleigh, was excellent. Kept us updated on what was happening during the time the car was in the shop Ashleigh, was excellent. Kept us updated on what was happening during the time the car was in the shop More

Had issues with my service that could have probably been overlooked if Jeremy wasn’t so unprofessional. From him not alerting me that they were missing a part for my service 2.5 hours after it started, to t overlooked if Jeremy wasn’t so unprofessional. From him not alerting me that they were missing a part for my service 2.5 hours after it started, to telling me he was surprised that I was right about what I suspected the issue with the car was because of my occupation, then telling me it wasn’t under warranty when I was quite sure it was. I made three separate trips to this Volkswagen for the same fix, which like I said, could have been overlooked if Jeremy wasn’t so disrespectful. He ended my experience by keeping my car until after business hours and having me pick it up after they closed, and then telling me outside at my car door (conveniently away from any other employees or cameras), “I hope we never have to see you again.” This statement was so shocking to hear from him after a month-long saga of coming to Lakeland Volkswagen for multiple different services, in which Lakeland Volkswagen and Jeremy made multiple missteps that caused inconveniences for me as a customer. I was fine to accept that mistakes are made and one day return if I needed assistance with my car again, but since Jeremy has told me that he, and maybe even everyone there, hopes he never has to see me again, I’ll drive as far as I have to in order to go somewhere else (which won’t be far, there’s Brandon, Wesley Chapel, North Tampa, in the other direction Orlando SW, Clermont). If Jeremy is going to be passive aggressive and unprofessional towards customers when he feels they have embarrassed him at work, then he shouldn’t work with customers and should take some time to self reflect and improve his service skills. Nobody likes going to get work done on their car, especially at a car dealership, and Jeremy somehow found a way to make it even worse. I could have written this review more concisely but I decided to put in about as much effort as Jeremy did while assisting me, so if it seems like I could have done better that’s why. More

Did not correctly diagnose problem and attempted to sell multiple fluff services and unnecessary parts for excessive prices. Also did not properly reassemble the vehicle, twice, and scratched the vehicle. multiple fluff services and unnecessary parts for excessive prices. Also did not properly reassemble the vehicle, twice, and scratched the vehicle. More

The personnel at Lakeland Volkswagen are very courteous and professional. The Service team especially, Ashleigh is great at keeping you informed of the work that will be done on your vehicle and updating and professional. The Service team especially, Ashleigh is great at keeping you informed of the work that will be done on your vehicle and updating you on the progress. The waiting room is comfortable with coffee and water available to all. More

Everyone was so nice & professional! Dominic went above and beyond for us and we couldn’t be happier Dominic went above and beyond for us and we couldn’t be happier More

Michelle and Danny were a pleasure to deal with from start to finish. They were extremely professional, knowledgeable, and made the entire car-buying process smooth and stress-free. I never felt pressur start to finish. They were extremely professional, knowledgeable, and made the entire car-buying process smooth and stress-free. I never felt pressured at any point, which I truly appreciated. I would highly recommend this dealership and wouldn’t hesitate to return in the future. More

Overall great experience the dealership was clean excellent job and clean the most important is puntual. excellent job and clean the most important is puntual. More

Thank you for always working with me and fixing my vehicle will always comeback thank you Alex Elliot vehicle will always comeback thank you Alex Elliot More

My husband and I had been car shopping at several dealerships. As I am only 5’-0” tall, I needed to sit in many to find which would give me best visibility along with comfort. After having researched dealerships. As I am only 5’-0” tall, I needed to sit in many to find which would give me best visibility along with comfort. After having researched at each to include the Lakeland VW dealership. We returned to Lakeland VW because it was by far the best experience. Friendly, very informative and not pushy. Our salesman, Dominic Bailey, really helped me choose the one that was best for me. I will be recommending Lakeland VW and Dominic Bailey. More