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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,910 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,910 reviews

May 10, 2025

I had a very good experience. No issues. The salesperson Erica was very easy to talk to. More

by thor987654
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
ERICA BAUTISTA
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your positive feedback! We're glad to hear that you had a great experience and that Erica made your visit easy and enjoyable. We appreciate your kind words and hope to assist you again in the future!

May 09, 2025

Ashley and Katlyn always do a great job keeping me updated on my service calls and on the progress of my service. More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Hernann
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May 10, 2025 -

Lakeland Volkswagen responded

Thank you for the kind words! We're thrilled to hear that Ashley and Katlyn consistently provide you with great service and keep you informed. We truly appreciate your trust in us!

May 09, 2025

Just great overall. I feel like I matter and that I'm actually going to get taken care of. Great service all around! More

by Mike55
Recommend Dealer
Yes
Employees Worked With
Ashley and saul
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May 10, 2025 -

Lakeland Volkswagen responded

Thank you, Mike! We're so glad to hear you had a great experience. Providing excellent service and making sure you feel valued is our top priority. We look forward to taking care of you again in the future!

May 08, 2025

Lakeland VW has always had top notch service and I will continue to buy and get my car serviced there; however, this time around there was some mistakes done by the technician, which I was able to fix on m More

by DCINGARIJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We sincerely apologize for the oversight with the cabin filter installation, and we appreciate you bringing it to our attention. We are committed to providing the best service, and we will make sure to address this internally with our team to ensure more thorough checks in the future. We value your continued trust in Lakeland Volkswagen and look forward to serving you again soon. If you have any further concerns, please feel free to reach out to us.

May 04, 2025

Very smooth and honest The entire process was a very pleasant experience. Danny Gonzalez and Larry are exception in their professionalism and personality. More

by lloydwinburn
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Riddle
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May 04, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that Danny Gonzalez and Larry provided you with a smooth and pleasant experience. We look forward to serving you again in the future!

May 04, 2025

Comfortable Welcoming, as soon as I entered, i was greeted and was helped out, and guided to where I needed to go for my service, got done in about 2 hours for an oil change and recall More

by Aldanaingrid77
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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May 04, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your experience! We're happy to hear that our team made you feel comfortable and welcomed from the moment you arrived. We’re also glad your oil change and recall service were completed in a timely manner. We look forward to assisting you again soon!

May 03, 2025

My service advisor was fantastic! The services (oil chg/tire rotation) took 2 hours, which is way too long, and the charge for tire rotation is ridiculous... $55??? Are you kidding? T More

by Guitarghuy2377
Recommend Dealer
Yes
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May 08, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We're glad to hear that your service advisor was fantastic, and we truly appreciate you taking the time to share your experience. We apologize for the longer-than-expected wait and the tire rotation charge, as we always aim to provide transparent and fair pricing. Please reach out to Jared Diveley at jared@lakelandvw.com so we can discuss your experience further and address any concerns you may have.

May 02, 2025

Quick and efficient, friendly service They were able to communicate effectively and provide a positive experience during my service More

by briannasantos021
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 03, 2025 -

Lakeland Volkswagen responded

Hi Brianna, thank you for the kind words! We're glad to hear our team at Lakeland Volkswagen provided quick, efficient, and friendly service, and that the communication made your visit a positive one.

May 01, 2025

Service and communication was great and timely, but had to leave without the car getting washed because there was a 30 minute wait for it. More

by jmiller385
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katlyn Oldham
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May 01, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback! We're glad to hear that you were satisfied with the service and communication. We apologize for the wait on the car wash and appreciate your patience. We'll work to improve the timing on that in the future. Looking forward to serving you again soon!

May 01, 2025

They're friendly and professional, and I'll be bringing my car back. Instead of driving all the way to Brandon. More

by DAT_PUNISHER2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul
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May 02, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with us at Lakeland Volkswagen. We look forward to seeing you again.

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