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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,912 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,912 reviews

December 18, 2024

Scheduling was easy. Drop off was also easy staff was great and called me when complete More

by twotwinwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're thrilled to hear that scheduling and drop-off were easy, and that our staff was able to assist you efficiently. We appreciate your kind words and are glad you had a great experience with us. If you need anything else, don’t hesitate to reach out!

December 17, 2024

Pleasant, professional and proactive. Took care of my car quick and I was back on the road in a short time More

by LuisRivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Luis! We're glad to hear that your experience at Lakeland Volkswagen was pleasant, professional, and efficient. We strive to provide quick and excellent service, and we appreciate you taking the time to share your positive experience. We look forward to assisting you again!

December 15, 2024

Ashleigh was awesome, polite, friendly, and attentive! Clean location! I appreciate quality for my appointment! More

by Linda863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Dec 16, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Linda! We're thrilled to hear that Ashleigh provided such excellent service and that you enjoyed your visit to Lakeland Volkswagen. We appreciate your feedback and look forward to assisting you again!

December 14, 2024

Nothing was resolved like usual. Wait time is ridiculous would recommend Volkswagen to anyone I know More

by carylanzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Dec 14, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Cary. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. Your concerns are important to us, and we’d like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can work toward a resolution. Your satisfaction is a priority, and we appreciate the chance to make things right.

Dec 16, 2024 -

Lakeland Volkswagen responded

can you provide invoice # and vin number so we can better understand the issues that you are having thank you

December 14, 2024

Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Maxvill
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Dec 14, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that our team at Lakeland Volkswagen made the selection and buying process smooth and enjoyable with honest, understanding, and accommodating service. We appreciate your support and look forward to serving you again!

December 14, 2024

Was in and out fast they were very helpful and even washed and cleaned the atlas More

by staceybratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Dec 14, 2024 -

Lakeland Volkswagen responded

Thank you, Stacey, for your kind words! We're delighted to hear our team provided you with quick, helpful service and that you enjoyed the added touch of having your Atlas washed and cleaned. We look forward to serving you again at Lakeland Volkswagen!

December 13, 2024

Professional and caring staff , but of course parts were expensive , No other car tech was able to fix the problems. More

by Hamid Bagloo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Dec 14, 2024 -

Lakeland Volkswagen responded

Thank you, Hamid, for your feedback! We're glad our professional and caring staff could resolve the issues that others couldn’t. While we understand your concern about parts pricing, we’re happy we could provide the expertise needed to get your vehicle back in top shape. We appreciate your trust in Lakeland Volkswagen!

December 12, 2024

My experience is always above par at Lakeland VW. Staff is very courteous and attentive.Thank you for a relaxed service. More

by DOWE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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Dec 13, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're thrilled to hear that your experiences at Lakeland Volkswagen consistently exceed expectations. We look forward to serving you again!

December 12, 2024

Thank you for great service department. I like having a woman service advisor. Thanks again. More

by holmes3525
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're glad to hear you had a positive experience with our service department at Lakeland Volkswagen. We look forward to assisting you again!

December 11, 2024

You have the most courteous people working for you and they try very hard to get things accomplished quickly. More

by lawrencelori15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Dec 12, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We’re thrilled to hear that our team at Lakeland Volkswagen was courteous and efficient in getting things done quickly. We appreciate your feedback and look forward to serving you again!

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