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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,912 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,912 reviews

January 01, 2025

This was one of the nicest and easiest car buying experiences I've ever had More

by FULCHERW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We’re thrilled to hear that your visit to Lakeland Volkswagen was one of the nicest and easiest car-buying experiences you’ve had. We appreciate your kind words and look forward to serving you again in the future!

December 30, 2024

Repairs made as requested looks like I have a mechanical issue every other month , typically a car wash is listed as services performed but in my past 2 visits it has not been provided sad day More

by JOHILIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for your feedback. We're glad to hear that the repairs were completed as requested, but we apologize for the missed car washes during your last two visits. We understand how important these details are and would like to make sure we address this properly. Please reach out to Jared Diveley at jared@lakelandvw.com, and he will assist you further.

December 30, 2024

Oil change service was not done properly and engine light appeared even before I could reach home. Also lied to me that water wash was done. Didn’t get a response to my emails. This is totally crap and I am More

by makhtedar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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December 30, 2024

Just want to say what a great experience every time I go and take my car Ashley is very great. Very knowledgeable explains everything helps you out in the best way she can highly recommended. More

by christinaarreguin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley in service department
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Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for sharing your kind words, Christina! We’re delighted to hear about your great experiences at Lakeland Volkswagen and appreciate you highlighting Ashley's exceptional service. We look forward to assisting you again in the future!

December 29, 2024

Hunter was pushy, made things understands and listened to my needs. Larry was also very helpful. More

by lici21193
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hunter Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your feedback! It's great to know that Hunter took the time to listen to your needs and made things clear. We appreciate your comments and look forward to assisting you again in the future!

December 28, 2024

The service department staff is friendly and excellent! Repairs were timely and at a fair price. More

by R Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh, Matthew Lindberg
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Jan 02, 2025 -

Lakeland Volkswagen responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department. We strive to provide friendly, efficient service at a fair price, and we're glad to know we met your expectations. We look forward to serving you again!

December 28, 2024

The service people work therapy is kind and timely. They did a good job and the estimate was true. More

by TANK54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
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Jan 02, 2025 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're pleased to hear that our service team was kind and efficient, and that the estimate provided was accurate. We strive to provide excellent service and appreciate your trust in us. We look forward to assisting you again in the future!

December 27, 2024

It was the first time I went to the store and I was delighted. Great Service , fast and excelente Customer Service . More

by suyint124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Dec 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so happy to hear that your first visit to Lakeland Volkswagen was a great experience. Our team is committed to providing fast and excellent customer service, and we're glad to have met your expectations. We look forward to serving you again!

December 27, 2024

Very quick and thorough. They made it easy for us vs other VW Dealers through out Tampa Bay More

by MLFISHER1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that we made your visit quick and easy. We strive to provide a seamless experience, and we're glad to stand out among other VW dealers in the Tampa Bay area. We look forward to serving you again!

December 27, 2024

I had my first oil change here the service personnel in very professional. Everyone here is very nice and has a great attitude. I did by some detailing products while I waited, and the parts guy was really More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Roberts
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Dec 28, 2024 -

Lakeland Volkswagen responded

Thank you for sharing your experience, Jimmy! We're thrilled to hear that your first oil change at Lakeland Volkswagen went smoothly and that our team provided professional and friendly service. We're also glad you had a positive experience with our parts department. We truly appreciate your feedback and look forward to serving you again in the future!

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