Lakeland Volkswagen

The dealership has always been excellent. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. More

Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why the Active Blind Spot Monitor was not activating in the car. I left messages for the Service Department and received no response. I emailed Jeff Arthur, General Sales Manager of Lakeland VW, and received no response. ON January 16, 11 days after purchasing the car I got a text that the Active Blind Spot Monitor was not installed in the car due to covid issues. Since then I've called Lakeland VW multiple times and left a message for Jeff Arthur but still get no response. As a result, I have emailed VW of America's Chief Marketing Officer, Rachael Zaluzec, who is in charge of Customer Experience and I am awaiting her response. Do not trust Lakeland VW. Do not buy from Lakeland VW. More

The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More

Appreciated the kind and knowledgeable help of Jeffrey. Larry was also very helpful. No complaints whatsoever. Larry was also very helpful. No complaints whatsoever. More

Liars. I hope that people will avoid purchasing a vehicle from this dealership. They did 3 credit pulls, but did not pull from the pre- approved lender I hope that people will avoid purchasing a vehicle from this dealership. They did 3 credit pulls, but did not pull from the pre- approved lender. The rate they got for the loan was terrible! I take responsibility for signing, but fortunately I was able to immediately refinance with the pre-approval lender and got an excellent interest rate and lower payment on a shorter term loan. This dealership employs people who are sharks. More

Had to have some regular maintenance done. She sounds brand new now. I’m happy to say no issues so far. She sounds brand new now. I’m happy to say no issues so far. More

It took three hours for a basic oil change! More time was spent trying to sell me stuff I didn’t want. More time was spent trying to sell me stuff I didn’t want. More

Never in my life have I encountered a name brand dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called bef dealership with as much incompetence as this place. First & last time I’ll bring my VW here. I’ll gladly drive further for better service. Called before I drove an hour to them & let them know I had a warranty letter to fix my overhead console. I waited 2 hours for them to tell me I wasn’t covered under warranty then realize she was looking at the wrong bulletin? Then they had to order my part once it was confirmed it was under warranty. That should’ve been done BEFORE I made the hour drive over & waited 2 hours with my infant!! Oh it gets better… I come back for them to install the measly tray & it took 3 hours & when I kept checking, they couldn’t figure out why they still had my vehicle as it should’ve been finished by now. Your employees dress like they just got out of bed & a couple of the women working there had no idea what they were doing. Unreal. More

This dealership has excellent and highly responsible workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. workers, however; every time I go there, they are extremely busy. Also the VW part delivery system should be as fast as Amazon. More

Ashleigh is great to work with. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. Does her best to accommodate. I hope all problems are fixed now regarding my car’s failures. More