Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,805 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
Contact Dealership

209 S Lake Parker Ave

Lakeland, FL

33801

Directions

By Type

Showing 2,805 reviews

November 19, 2024

Be helpful in a stressful situation, will come back for regular maintenance and service . Highly recommend More

by sarahfisher479
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Sarah! We're glad we could assist you during a stressful situation. We truly appreciate your trust in us and look forward to helping with your regular maintenance and service needs. Your recommendation means a lot to us!

November 18, 2024

Great Communication and customer service, during our visit, for recall repairs on our ID 4 xxxxxxThanks Katlyn More

by jewest326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're so glad to hear that Katlyn provided great communication and customer service during your visit for the recall repairs on your ID 4. If you need anything else, feel free to reach out!

November 16, 2024

People like people . Me wait long time. Me very bored. Me get tired. Me want to go sleepy. Me wish I stay home. Me get sad. Car finally finished. Me happy. Me get to slee More

by baron13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr chair
Report | Print
Nov 20, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're sorry to hear about your long wait and the frustration it caused. We truly appreciate your patience and are glad to hear you’re happy with the car once it was ready. If you ever need assistance in the future, we’re here to help!

November 16, 2024

They’re good they really make happen I am recommended them to all the people I know thanks for make happen More

by asuazo12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarime Jennings
Report | Print
Nov 16, 2024 -

Lakeland Volkswagen responded

Hi, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We truly appreciate your recommendation and look forward to helping you and anyone you send our way in the future!

November 16, 2024

Matt is a great service person and together with his team make all of them to be very helpful minded ! More

by RICEBALLOS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your feedback! We're thrilled to hear that Matt and his team provided such helpful service. We truly appreciate your kind words and look forward to assisting you again in the future!

November 15, 2024

Came in and told Matt my issue and he had me square away asap so I could get back to work. Received a call an hour later when the care was ready. More

by Wally25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Lakeland Volkswagen responded

Thank you for your review, Wally! We're glad to hear Matt was able to quickly address your issue and get you back on track. We appreciate your feedback and look forward to serving you again!

November 15, 2024

They kept my car for 11 hours, failed to complete the work, lied to me, ordered the wrong part, tried to keep my car from me, and then texted me at closing to ask if another customers keys were in my car More

by QUINN.REED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2024 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

November 13, 2024

People were friendly and work was done quick. They also gave us quotes for other work that needs to be done. More

by lawrencelori15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Fondaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your review! We're glad to hear you had a positive experience at Lakeland Volkswagen. We appreciate your feedback and look forward to assisting you with any future needs!

November 12, 2024

I highly recommend Matthew Lindberg as a service advisor. He is not only easygoing and approachable but also truly listens and understands his clients’ needs. Matthew takes the time to ensure every question More

by gasandtire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for your kind words! We're thrilled to hear about your positive experience with Matthew Lindberg. It's great to hear that his dedication to customer satisfaction truly makes a difference, and we’re glad you felt well taken care of. We appreciate you choosing Lakeland Volkswagen!

November 12, 2024

Excellent servicio, profesional, atención excelente. Lo recomiendo a todo el que busque servicio y calidad, gracias More

by JOSERAFYGONZALEZ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2024 -

Lakeland Volkswagen responded

Gracias, Jose, por tu excelente comentario. Nos alegra saber que tu experiencia fue tan positiva. ¡Agradecemos tu recomendación y esperamos verte de nuevo en Victory Mitsubishi!

1
...
10
11
12
...
281