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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,913 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,913 reviews

February 22, 2025

The dealership itself i would give a 2 maybe 3 star. We don't buy from this dealer as Brandon and south Orlando are much better. The service department is probably one of the worst we have seen. You se More

by John007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 19, 2025

It was a pleasure buying a car with no stress, gimmick or pressure. We love, Jeff.! Thank you for a great experience! We love the car! More

by conniemccombbrown
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Riddle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Lakeland Volkswagen responded

Hi Connie, Thank you for sharing your experience! We're glad Jeff made the process stress-free and enjoyable. Enjoy your new car, and let us know if you ever need anything!

February 18, 2025

Appointment went well. Took my car on time. Had it completed on time. Very friendly throughout. That’s all I ask or need. More

by robinwhite1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2025 -

Lakeland Volkswagen responded

Hi Robin, thank you for your feedback! We're glad to hear that your appointment went smoothly and that everything was completed on time. We truly appreciate your kind words and look forward to assisting you again at Lakeland Volkswagen!

February 15, 2025

They did a great job everybody was courteous, friendly, and professional, and we're able to meet all our needs. More

by MARISSAJGALLOWAY
Recommend Dealer
Yes
Employees Worked With
Jeffrey Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Dixon
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Feb 17, 2025 -

Lakeland Volkswagen responded

Hi Marissa, thank you for the wonderful feedback! We're so glad to hear that you had a positive experience with us. Our team works hard to provide friendly, professional service, and it's great to know we met all of your needs. We look forward to serving you again in the future!

February 15, 2025

Polite and friendly! But took longer than expected so I didn't get a courtesy car wash More

by DSTEMPLE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you for sharing your feedback! We're glad to hear that you found our team polite and friendly. We apologize for the longer wait time and understand how important the courtesy car wash is. We’ll certainly take your comments into consideration as we strive to improve our services. We hope to provide you with an even better experience next time!

February 15, 2025

Had an 9am appointment for an oil change. Checked in at 8:45-8:50am. Car wasnt finished until 11:30am. The oil change costed $143. I will be going to the Regal chevy service department so I c More

by Clgunter1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katlyn Oldham
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
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Feb 17, 2025 -

Lakeland Volkswagen responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

February 15, 2025

I have only had great experiences in my dealings with the service department at Lakeland VW. The trio within the service center of Katlyn, Ashley and Saul are very attentive, they keep me in the loop in reg More

by pjmedina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hiram Mendez Mounier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley in Service department, Saul in the Service department
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Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you so much for sharing your experience! We’re thrilled to hear that Katlyn, Ashley, and Saul have provided you with excellent service. It’s great to know they’ve kept you informed throughout the process. We truly appreciate your trust in us, and we look forward to continuing to provide you with top-notch service.

February 15, 2025

All my interactions with this dealership have been positive, they have always been polite and professional. More

by JMOTTOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Feb 17, 2025 -

Lakeland Volkswagen responded

Hi, thank you for your kind words! We're so happy to hear that your experiences with us have been positive. Our team strives to provide polite and professional service every time, and it’s wonderful to know that we’ve met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future!

February 14, 2025

The people in service are great! We just bought this used tiquan and started having problems with it and they took care of us quickly. More

by PHENOIX117932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul was great. Not sure of the techs name. They all did a great job
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Feb 15, 2025 -

Lakeland Volkswagen responded

Hi, we're glad our service team at Lakeland Volkswagen took care of you quickly! Thanks for trusting us with your Tiguan—we're here whenever you need us.

February 11, 2025

Great treatment and excellent service from the advisor. AAA. I recommend her for take care of you. More

by luisbaezortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lindberg
Report | Print
Feb 12, 2025 -

Lakeland Volkswagen responded

Hi Luis, thank you for your kind words! We're so glad to hear you had a great experience with our advisor and that you felt well taken care of. We truly appreciate your recommendation and look forward to seeing you again at Lakeland Volkswagen!

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