Lakeland Volkswagen

my experience was a good one wirh Excellent and timely service with professional and courteous staff. service with professional and courteous staff. More

Dealership is definitely competitive against other dealerships. I highly recommend going here where you are treated like family and not just another customer. dealerships. I highly recommend going here where you are treated like family and not just another customer. More

I like the attention and service that you give to your customers. Thank you for wanting your customers to feel well taken care of. customers. Thank you for wanting your customers to feel well taken care of. More

The dealership has always been excellent. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. They are very helpful going over details and are accommodating when services require more time. Every in the service team is very courteous. More

The service team is so welcoming. Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pr Katlyn is knowledgeable and always explains the services clearly. Years ago when I bought the car, Michelle was very friendly and honest about the pricing, and she worked with me in making my big purchase. As long as VW still makes a cheap and reliable people's car, I'll be coming back! (hint: bells and whistles are for Porsches and Audis, not Golfs and Jettas) More

Long story made short. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. On January 5, 2025, I bought a 2024 Jetta at Lakeland VW that, unbeknownst to me, was missing a key safety system - the Active Blind Spot Monitor. Lakeland VW knew it did not have the Active Blind Spot Monitor system in the car and failed to inform us that it was not installed in the car. After a few days of driving the car my son informed me that he could not get the Active Blind Spot Monitor to turn on. So I contacted Lakeland VW 3 days after we purchased the car and they said they did not know why the Active Blind Spot Monitor was not activating in the car. I left messages for the Service Department and received no response. I emailed Jeff Arthur, General Sales Manager of Lakeland VW, and received no response. ON January 16, 11 days after purchasing the car I got a text that the Active Blind Spot Monitor was not installed in the car due to covid issues. Since then I've called Lakeland VW multiple times and left a message for Jeff Arthur but still get no response. As a result, I have emailed VW of America's Chief Marketing Officer, Rachael Zaluzec, who is in charge of Customer Experience and I am awaiting her response. Do not trust Lakeland VW. Do not buy from Lakeland VW. More

Appreciated the kind and knowledgeable help of Jeffrey. Larry was also very helpful. No complaints whatsoever. Larry was also very helpful. No complaints whatsoever. More

Liars. I hope that people will avoid purchasing a vehicle from this dealership. They did 3 credit pulls, but did not pull from the pre- approved lender I hope that people will avoid purchasing a vehicle from this dealership. They did 3 credit pulls, but did not pull from the pre- approved lender. The rate they got for the loan was terrible! I take responsibility for signing, but fortunately I was able to immediately refinance with the pre-approval lender and got an excellent interest rate and lower payment on a shorter term loan. This dealership employs people who are sharks. More

Had to have some regular maintenance done. She sounds brand new now. I’m happy to say no issues so far. She sounds brand new now. I’m happy to say no issues so far. More

It took three hours for a basic oil change! More time was spent trying to sell me stuff I didn’t want. More time was spent trying to sell me stuff I didn’t want. More