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Lakeland Volkswagen

Lakeland, FL

Overview
Employees
Reviews
Vehicles
4.3
2,749 Reviews
At the Lakeland Volkswagen, we work to provide our customers with vehicle options to suit every taste and style, state-of-the-art facilities, and a pressure-free, customer-focused approach to service. As part of this unique level of service offers you and your vehicle a wide array of exclusive amenities, including these great benefits: Complimentary Car Washes 10% Off Accessories & Clothing Internet Work Stations Lakeland Volkswagen Gourmet Coffee Bar
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209 S Lake Parker Ave

Lakeland, FL

33801

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Showing 2,749 reviews

December 21, 2024

All 3 of my Jetta's have been serviced at Lakeland VW. Always been a pleasant experience. More

by bchastain120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

Cleannig, Good Sign in you interior and exterior, Good location, empowerment, attention by the rmployee. More

by José Luis Román Padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 20, 2024

Services excelente, emapthia, attention personnel, compromise,cleanning área, puntuallity,employee have empowerment, área the waiting excelente. More

by José Luis Román Padilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Lakeland Volkswagen responded

¡Gracias, José, por tus maravillosos comentarios! Nos entusiasma saber que tuviste una excelente experiencia con nuestro servicio, personal y área de espera. Agradecemos que hayas elegido Lakeland Volkswagen y esperamos verte en tu próxima visita.

December 19, 2024

In this most recent visit, I was a bit disappointed that the dash warning was not reset. I understand that it could be easily missed. Most visits are due to a dash warning. Rarely have I been able to get ju More

by mmcausey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback and for being a loyal customer. We apologize for the oversight in not resetting the dash warning. We understand the importance of attention to detail, especially with a high-end vehicle like your VW. Your feedback will help us improve our quality checks. We appreciate your continued trust in our service center and are here to assist you with any future needs.

December 18, 2024

Scheduling was easy. Drop off was also easy staff was great and called me when complete More

by twotwinwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback! We're thrilled to hear that scheduling and drop-off were easy, and that our staff was able to assist you efficiently. We appreciate your kind words and are glad you had a great experience with us. If you need anything else, don’t hesitate to reach out!

December 17, 2024

Pleasant, professional and proactive. Took care of my car quick and I was back on the road in a short time More

by LuisRivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Luis! We're glad to hear that your experience at Lakeland Volkswagen was pleasant, professional, and efficient. We strive to provide quick and excellent service, and we appreciate you taking the time to share your positive experience. We look forward to assisting you again!

December 15, 2024

Ashleigh was awesome, polite, friendly, and attentive! Clean location! I appreciate quality for my appointment! More

by Linda863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashleigh
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Dec 16, 2024 -

Lakeland Volkswagen responded

Thank you for your kind words, Linda! We're thrilled to hear that Ashleigh provided such excellent service and that you enjoyed your visit to Lakeland Volkswagen. We appreciate your feedback and look forward to assisting you again!

December 14, 2024

Nothing was resolved like usual. Wait time is ridiculous would recommend Volkswagen to anyone I know More

by carylanzas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Lindberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Lakeland Volkswagen responded

Thank you for your feedback, Cary. We’re sorry to hear about your experience and regret that we didn’t meet your expectations. Your concerns are important to us, and we’d like the opportunity to address them. Please reach out to Jared Diveley at jared@lakelandvw.com so we can work toward a resolution. Your satisfaction is a priority, and we appreciate the chance to make things right.

Dec 16, 2024 -

Lakeland Volkswagen responded

can you provide invoice # and vin number so we can better understand the issues that you are having thank you

December 14, 2024

Easy to work with. Honest and understanding. There pace was accommodating and day of deal transaction with follow-up made the selection and buying process enjoyable. More

by Winnsb
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Charles Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Arthur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Maxvill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 14, 2024 -

Lakeland Volkswagen responded

Hi, Thank you for sharing your experience! We're thrilled to hear that our team at Lakeland Volkswagen made the selection and buying process smooth and enjoyable with honest, understanding, and accommodating service. We appreciate your support and look forward to serving you again!

December 14, 2024

Was in and out fast they were very helpful and even washed and cleaned the atlas More

by staceybratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Lindberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katlyn Oldham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Lakeland Volkswagen responded

Thank you, Stacey, for your kind words! We're delighted to hear our team provided you with quick, helpful service and that you enjoyed the added touch of having your Atlas washed and cleaned. We look forward to serving you again at Lakeland Volkswagen!

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