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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

March 28, 2023

Outstanding service as always the service department is fantastic they are fantastic always a pleasure to do business with them More

by michael,a.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 30, 2023 -

Lakeland Toyota responded

Thank you for your continued support of the Lakeland Toyota team service team! We appreciate your business, as well as your kind feedback, and look forward to seeing you next time!

March 02, 2023

Responded as requested and no help of any kind! Seems to be a standard post by all businesses to make it appear they are doing something. Actions speak louder than words. More

by simpsonearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C.F.
Mar 02, 2023 -

Lakeland Toyota responded

Hello - we apologize that our team did not provide you with efficient communication and would like the opportunity to learn what happened in hopes of making it right. Thanks, Joanne Showalter - Internet Director - 863-688-5451

Mar 03, 2023 -

simpsonearl responded

I will attempt contact today!

Mar 03, 2023 -

simpsonearl responded

Called and was hung up on.

February 26, 2023

Overcharged for a simple oil change. Had a $49 coupon which was ignored. Had a full service less than 6 months ago and only needed an oil change. More

by simpsonearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
C.F.
Feb 27, 2023 -

Lakeland Toyota responded

We appreciate you bringing this information to our attention. We understand your frustration and would like to discuss this to help resolve these concerns. Please contact me at your earliest convenience to discuss this in more detail. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Feb 28, 2023 -

simpsonearl responded

Please credit my account for the difference

February 09, 2023

Everything was topnotched. Nobody was pushing. Gave me best options. Answered all my questions. Satisfied customer. More

by Sonflower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oliver . Chad
Feb 09, 2023 -

Lakeland Toyota responded

Thank you for the wonderful feedback! We're glad our team provided you with a five-star experience and we hope we have the opportunity to serve you again in the future. Take care! - Lakeland Toyota

February 06, 2023

Awesome staff! They are very welcoming. James serviced my vehicle. He did an awesome job. He's very informative and knowledgeable. I'm really appretiative. More

by Joselyn
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James
Feb 07, 2023 -

Lakeland Toyota responded

Thank you for your amazing review, Joselyn! We're so happy that James earned your 5 stars! -Lakeland Toyota

February 05, 2023

I was traveling on I4 between Orlando and Clearwater when my 4Runner had an issue. I happened to be close to the exit with this dealership. They were just awesome at helping me without an appointment so I co More

by chris.janes-fortney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felecia Cooper
Feb 06, 2023 -

Lakeland Toyota responded

Thank you for sharing your excellent review! We're so happy that Felecia was able to assist during your recent service visit! We're glad that you were able to get back on the road safely! We look forward to seeing you next time!

February 02, 2023

Had an issue with my Toyota RAV4 last service but Damon (Service Manager) was very professional, courteous and understanding. He helped me personally resolved the issue. Driving this morning was gonna be m More

by tbagz0513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damon and Josh
Feb 03, 2023 -

Lakeland Toyota responded

Thank you for sharing this experience! We appreciate you giving Damon an opportunity to resolve the issue and we'll be sure to let him know how much you appreciate his excellent service. Take care and please don't hesitate to reach out the next time our Lakeland Toyota team can be of assistance!

January 30, 2023

Service performed timely and professionally. Very courteous. Excellent communication throughout. Other dealerships could learn from them. More

by Ducks66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jan 31, 2023 -

Lakeland Toyota responded

Thank you for the kind review! We appreciate you visiting our team here at Lakeland Toyota and hope to see you again next time. Take care!

January 28, 2023

Good Customer Service. Víctor Jiménez was very attentive. The vehicle I bought is amazing. Runs great. More

by eddie10
Recommend Dealer
Yes
Employees Worked With
Víctor Jiménez.
Jan 30, 2023 -

Lakeland Toyota responded

Thank you for your review, Eddie! We look forward to sharing this with Víctor! -Lakeland Toyota

January 27, 2023

You guys screwed me from day one on a new set of tires! !!!! I had a blow out 2 miles from the dealership the day I bought the tires. Was told the tires were improperly installed . You as a dealership shoul More

by Eswinson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jarod. And And manager of the department I believe his name was Mike
Jan 27, 2023 -

Lakeland Toyota responded

Hello, please contact me directly at your earliest convenience so that we can discuss these concerns in greater detail. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Jan 27, 2023 -

Eswinson responded

Mr Hawkinson you can contact me at 813 299 8263 or eswinson.edlen@outlook.com

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