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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

June 14, 2023

Best car buying experience ever. Our salesman, Ryan Weems, went above and beyond. Professional, honest and did what he said he would do. First class. More

by Jimharmon655
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ryan Weems
Jun 15, 2023 -

Lakeland Toyota responded

Thank you for the fantastic review, Jim! We're thrilled to hear that Ryan went above & beyond to make your car-buying experience the best one yet and we'll be sure to share this wonderful feedback with him. Thanks for choosing Lakeland Toyota and please don't hesitate to reach out if there's anything else we can do for you!

June 13, 2023

This site advertised a part I purchased but without me noticing it took me to parts.lovelandtoyota.com. I purchased the part and received a confirmation email. Never recieved any other communication ubnti More

by michael
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Randy
Jun 13, 2023 -

Lakeland Toyota responded

Thank you for reaching out, Michael. We appreciate you bringing this to our attention and will make sure it gets looked into immediately. Please contact me directly so we can discuss the situation in greater detail and work towards a resolution. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 11, 2023

I have purchased 3 cars and a truck from Lakeland. Robert and Jessica are amazing and they worked hard to find a new Tacoma. Even though they were unable to find the exact options I wanted. I was wi More

by turpin9596
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Robert and Jessica
Jun 12, 2023 -

Lakeland Toyota responded

Thank you for the review. We sincerely apologize that we were unable to work with you this time around and will make sure we take this feedback into consideration moving forward. If you'd like to discuss the situation in greater detail, please feel free to contact me directly at your earliest convenience. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 10, 2023

Excellent Services My husband and I bought a new car at this dealer thanks to the excellent attention and service provided by Alex Tach Nguyen, Sales Consultant, which provided us with all resources to More

by Victor Hernandez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Tach Nguyen and Shanique Parson
Jun 13, 2023 -

Lakeland Toyota responded

Thank you for trusting Lakeland Toyota with your business, Victor! We're thrilled to hear that Alex & Shanique provided you with excellent service during your recent visit. We appreciate your continued trust in our dealership and hope you enjoy your new vehicle. See you next time!

June 07, 2023

Lakeland Toyota goes above and beyond for the customer . Thank you for always being upfront and transparent with your customers! Chad Is Awesome ! More

by Mirkum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad and Ray
Jun 08, 2023 -

Lakeland Toyota responded

Mirkum, thank you for your kind words about Lakeland Toyota! We're thrilled to hear that our team, especially Chad, went above and beyond and provide you with transparent service. We appreciate your support and hope to see you again soon!

May 24, 2023

I ordered a part I needed for my Land Cruiser and provided a vin to make sure I received the correct one. Not only was it the wrong part, but I had to pay to ship it back to return it AND they charge More

by mdukowitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin
May 25, 2023 -

Lakeland Toyota responded

Thank you for sharing your experience, Matthew. I'm sorry to hear we didn't leave you with a better impression and invite you to contact me directly so we can discuss the situation in greater detail. Respectfully, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

May 03, 2023

Dealership is not customer friendly when it comes service on an existing vehicle nor when inquiring about a new vehicle. Customer relations need work. More

by Poundcakelady
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luis
May 04, 2023 -

Lakeland Toyota responded

Thank you for the review. I'm sorry to hear that your experiences with our team have been less than satisfactory and will make sure this feedback is taken into consideration as we work to continually improve our services. If you'd like to speak with us further, please feel free to contact me directly at your earliest convenience. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

April 03, 2023

I’m happy with the service thanks good people very humble I just li e my car More

by molinajennifer112
Recommend Dealer
Yes
Employees Worked With
Brandon Crowley
Apr 05, 2023 -

Lakeland Toyota responded

Thank you for the kind review! It's our privilege to serve you and we look forward to doing so again next time. Take care! - The Lakeland Toyota Team

March 30, 2023

I really like Paul he’s great service guy. Took care of me. Thank you. More

by Mary
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 31, 2023 -

Lakeland Toyota responded

You're so welcome, Mary! We're glad that Paul made the experience great and hope that we can see you again! Thank you! - Lakeland Toyota

March 30, 2023

This is my second time at Toyota of Lakeland, it’s easy to set the appointment, checking in is quick, great customer service and they are always busy, friendly. Keep up the good work and thank you for the More

by Montealj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kalee Carter.
Apr 03, 2023 -

Lakeland Toyota responded

We appreciate you returning to Lakeland Toyota for your maintenance needs! We're honored to be part of your automotive journey and look forward to seeing you next time! Thank you! - Lakeland Toyota

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