Lakeland Toyota

I had a great experience with the internet department. Mike Ray and Joe Porter were a huge help, but the other salesman were very pushy. I had such a good time dealing with the internet department that I Mike Ray and Joe Porter were a huge help, but the other salesman were very pushy. I had such a good time dealing with the internet department that I chose Lakeland Toyota instead of a dealership that was much closer to my location and it was completely worth it. As a first time buyer they were very helpful and walked me through the entire process. More

This is one of the worst dealerships in Lakeland Florida. The salesmen are always standing around waiting for their next victim. They are offended if you are just looking and will try to force you into buyin The salesmen are always standing around waiting for their next victim. They are offended if you are just looking and will try to force you into buying something you either can't afford or is not your choice. I remember when I wanted to trade my truck and they tried to sell me a used Toyota camry that had 4k on it and was crappy looking. They wanted almost sticker price and ran my credit through a million banks. Even after I had walked away from the sale originally, they tried to sell me a tundra when I specifically told them I wanted to get away from a gas guzzler. Very poor service and mediocre looking salesmen. More

Came in to have a wind deflector put onto my sunroof. Sunroof worked when I took it there. Picked up my car, sunroof does not work. Took car back. was told "Call it a coincidence, but such and such bel Sunroof worked when I took it there. Picked up my car, sunroof does not work. Took car back. was told "Call it a coincidence, but such and such belt broke. It will cost you $1200.00 to fix it, but because I like you, I will give you a discount. It will be $900.00. " I said no. Went to the manager (took me 3 days and several phone calls to get this xxxxx). Basically, he could give a crap, just show him the money. Took my car to Regal Honda, GUESS WHAT. Nothing wrong with my sunroof, just needed the debris removed and it works perfectly for FREE. Things that make you go Hmmmm. I warn you, don't do business with these crooks. More

We came to see and purchase a 2005 Honda odyssey. We had cash and title in hand for our trade in vehicle. We talked to Jerad twice on the way to the dealership (a 90 minute drive!!!), and he assured us tha cash and title in hand for our trade in vehicle. We talked to Jerad twice on the way to the dealership (a 90 minute drive!!!), and he assured us that not only was the car there but that he would have it pulled up ready for us. But upon arrival, surprise... Not only was the car not pulled up to the door, but there were no keys, nor did he look for them!!! He spent all his time trying to sell us another car out of our price range and not the kind of car we were looking for!!! This dealership has poor business practice!!! Now this Jerad has copies of our drivers licenses, and we never even drove a car!!! If you have a choice of dealership, stay far far away from this one!!! We will be turning them into the BBB!!!!! More

I had a great experience working with dave at lakeland toyota, he was very informative on all the vehicles i looked at. I bought a new toyota tundra pickup had lots of extras put on it, service department toyota, he was very informative on all the vehicles i looked at. I bought a new toyota tundra pickup had lots of extras put on it, service department was such a pleasure to work with, I would recommend this dealer to all my friends, Thank You Dave for such a great experience!!! More

They are liars and please do not call to check inventory. In begining they will have everything what you looking for color, model, price everything and finally when when you reach to deal everything changes In begining they will have everything what you looking for color, model, price everything and finally when when you reach to deal everything changes ( even prices what they promise an hour ago sorry we forgot to add tag and taxes) !!!!!They become so stupid and raise their hands saying sorry that we misunderstood you and lie to you!!! Next day they call us back that we have same vehicle and when we reach there same story again!!! I truly don't recommend these stupid people to anybody. Please look other dealers b'coz all all others are better then them and also others are not liars... Please consider other dealers. More

I purchased a used truck from Lakeland Toyota several years ago and said I would never go back again. However, my wife and I were recently car shopping and decided to check out the lot. At first the sale years ago and said I would never go back again. However, my wife and I were recently car shopping and decided to check out the lot. At first the sales guy was very nice but slightly pushy. We stayed for several hours negotiating price on several vehicles. The vehicle was the same year make and model of another vehicle I saw at a different dealer, but was $6000 more and it had 10000 more miles and it was in worse cosmetic shape. I told them about the other dealers price and We began negotiations. The tactics they use are very high pressure and it seems the more you don't just smile and agree the more rude and pushy they get. I told our sales guy along with some other guy the payments were out of our range but they pushed and pushed. They kept asking me in front of my wife why I did not want to make her happy with a nicer vehicle. I can"t express enough DO NOT GO TO this dealer! I spoke with my dad and several others who say they will never go back. We visited about 5 other dealers that day and Lakeland Toyota was the worst. If your looking for high pressure sales tactics and rude stereotypical sales people give them a visit and they would be more than happy to shove a car down your throat! We left very unhappy. More

We had our oil changed and they knoced a part off the bottom of the car. We took it back to get it fixed and they said it was our fault and wouldn't deal with us. We left a message for the service manage bottom of the car. We took it back to get it fixed and they said it was our fault and wouldn't deal with us. We left a message for the service manager to call us. His name was Mike Martinez. He never called. We will not ever do business with them again. More

Joe seemed like a nice guy at first, but he ended up being very pushy and extremely insulting. He openly insulted a member of my family who was helping me look for a car and then after I asked to know being very pushy and extremely insulting. He openly insulted a member of my family who was helping me look for a car and then after I asked to know my credit information, he proceeded to speak openly about things on my credit report. My credit information is MY business and does not need to be announced to everyone in the showroom! Bo, the sales manager, was a real jerk. Very pushy and impatient. I stayed way longer than I should have. I left and headed to Winter Haven Toyota, where I was treated with the utmost respect and got a GREAT DEAL on a 2010 Corolla. I will never go back to Lakeland Toyota, not even for an oil change. More

Company policy at Lakeland Toyota seems to dictate dishonesty. After negotiating with them at length by phone, we came to a "deal." When I made the hour and a half drive out to the dealership, they to dishonesty. After negotiating with them at length by phone, we came to a "deal." When I made the hour and a half drive out to the dealership, they told me that they'd made a mistake. The car would be much more than what they'd agreed to. They'd used the old bait-and-switch. The salesman, Larry, and managers, Chris and Chris, were dismissive and unapologetic. After I expressed dismay, I watched them go back behind their counter and have a nice chuckle. Avoid these guys at all costs. More