Lakeland Toyota

Fast, courteous and very professional. I needed an oil change and a car wash. James Green II was very courteous, professional as he took care of all my needs in less than an hour and a hal I needed an oil change and a car wash. James Green II was very courteous, professional as he took care of all my needs in less than an hour and a half. In the midst of that he had the courtesy van take me to the local mall, so I wouldn't be bored while waiting. Thank you for your kindness and consideration. More

Outstanding Work Daniel Delgado provided excellent customer service . He keeps his word, I highly recommend him. He was very courteous and helpful. I'm very pleased t Daniel Delgado provided excellent customer service . He keeps his word, I highly recommend him. He was very courteous and helpful. I'm very pleased that he is my service advisor and look forward to working with him again next time More

Service of Corolla Had an issue with malfunction lamp on and VSC Off lamp flashing. Mr. Jennings gotr me in immediately and service determined the issue and the fix. Gre Had an issue with malfunction lamp on and VSC Off lamp flashing. Mr. Jennings gotr me in immediately and service determined the issue and the fix. Great service, Craig. Thanks! More

Tire Pressure Brought my RAV4 in because the tire pressure light was showing. A young fellow took the car, checked the tires, and told me the right front tire was Brought my RAV4 in because the tire pressure light was showing. A young fellow took the car, checked the tires, and told me the right front tire was down and he corrected it. A day later the light was on again so I went back. David Cogle took the car back, put air in the tire, and said it would be OK. I looked doubtful so he took it back again. This time they checked further and found a small screw was causing a leak and repaired it. It took a while but it was fixed for no charge. OK result More

Terrible customer service very unprofessional sales person I would never go back and not recommend anyone too. I have to call in order to get my new license plates though my temporary tag expired. I would never go back and not recommend anyone too. I have to call in order to get my new license plates though my temporary tag expired. More

Good Experience My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this de My husband and I bought a truck yesterday from Lakeland Toyota. I have to say our sales man BILL was very nice and professional. We arrived at this dealership very disappointed at the treatment we received at a near by dealership. My husband was frustrated due to the prior bad experience, but BILL was so nice to work with that our mood change quite quickly, He worked with us, was not pushy and helped us get what we needed and what we were looking for. He was great to work with and we left happy with a new truck. More

The WORST Customer Service I have EVER had in a dealership I called about getting some information and pictures about a 2012 Toyota Camry which they didn't have in their website. the first representative who a I called about getting some information and pictures about a 2012 Toyota Camry which they didn't have in their website. the first representative who answer my call just transfered me to another person who didn't pickup the phone, and not even call me back at all although I left a detailed voicemail. The second and third representatives answered my call but didn't get the information I needed at all even though I called them multiple times. I eventully called the general sales manager who I though would help me out get the information as quickly as possible. Unfortunately, it turned out I was wrong, he didn't let me explain what I wanted, and was so offensive, and I think was hiding some issues with the vehicle since he was trying so hardto ignore my questions and kind of convince me to just come to the dealership and then buy that vehicle or any alternatives. I told him I'm about 700 miles away and I want to make sure that the vehicle is in good shape before I make the road trip. He started yelling at me "Oh we don't sell junk cars, why don't you buy a car from your town, ... , bla bla bla, and so many unrelated and disrespectful questions and statements. Eventually, they added up additional fees from here and and here and there until the car value went up from $7K to $10K. Just around $2K for "shop fee", "Oh we COULD replace the tires, air filters, ... etc." My best advice to you who is reading my review is to be careful when you shop for a vehicle, your money might get ....... easily, at this dealership or any other one. Date:(9/30/2016). Thanks More

Richard Lupo the GREATEST My service rep was top shelf could not ask for better service in and out within the hour.. Not bad for a tire change. Will be back in 5000 miles or wh My service rep was top shelf could not ask for better service in and out within the hour.. Not bad for a tire change. Will be back in 5000 miles or when the Manufacture emails me. Thanks Richard. More

Things happen. "Unfortunate occurences" We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had int We recently had extensive service work done on our 2004 Toyota Sienna minivan. Overall, it was a much better experience than the last time we had interaction thusly (at old location in 2012). Daniel Delgado was our service advisor, and was excellent across the board. Thank you Daniel! The reasons we did not give an excellent rating had nothing to do with him, or even the dealership/service department at that location. We began our interaction needing new key fobs (+ programming). After a multi-point inspection, problems with boots on axles, drive axle itself, and other suspension + steering components were discovered. It became a more complicated endeavor than we anticipated. Unfortunately, a defective drive axle assembly was shipped and put in place. I only discovered a problem as I first drove away, and am not sure vehicle was test driven that first time (although it was not this location's fault for being shipped a faulty component). Additionally, another problem was discovered, i.e. worn bushings on lower control arms. Needless to say, turned out to be an expensive, inconvenient series of visits. We were without our vehicle for the better part of a week in total, and had to make several trips back and forth to the location. Having said all that, the end result so far seems to be excellent, and the dealership + service department demonstrated good integrity in not charging extra for re-do work or defective part replacement. A courtesy car was provided throughout. Again, very happy with end result, and I commend Mr. Delgado for "hanging in there with us." Thanks also to the service department manager, who personally supervised things after the initial "snafu." More

Great experience Jean Rosier is a great sales person. He keeps his word I highly recommend him I visited the dealership on a Sunday aand left with the car with a grea Jean Rosier is a great sales person. He keeps his word I highly recommend him I visited the dealership on a Sunday aand left with the car with a great deal it only took a few hours not all-day no pressure and no Hassel I had already visited several dealerships in the Tampa area an some in Haines city with a not so good experience to say the least I would definitely go back to Lakeland Toyota and Jean Rosier And recommend friends and family too More