Lakeland Toyota

Took a little longer than I thought but got it done The service tech Robin is awesome She makes all the positive difference in a not so fun situation Waiting at a car dealership is not really a top of The service tech Robin is awesome She makes all the positive difference in a not so fun situation Waiting at a car dealership is not really a top of the list thing to look forward to She makes it bearable Pizza at noon would be the Best thing to top it all off😋🙂🍕🍕 More

TRD 4Runner - Very happy Found a brand new TRD 4Runner for a fair price. Transaction was smooth and easy. Trade-in negotiation was a little difficult but ended very fair and Found a brand new TRD 4Runner for a fair price. Transaction was smooth and easy. Trade-in negotiation was a little difficult but ended very fair and I was thrilled with overall purchase. Felipe was my salesman and he was very helpful through the whole process. He did an excellent job. I would definitely recommend Lakeland Toyota. The process was easy and their inventory was large. More

Engine sputters Got in and out quick and cheap! I will always come here for great service. Kevin came and spoke with me tohear exactly what my description of the pro Got in and out quick and cheap! I will always come here for great service. Kevin came and spoke with me tohear exactly what my description of the problem was. That says a lot. More

Paul McNeil in Lakeland Toyota Service is the BEST!! I’ve never been disappointed when I take my vehicle to Lakeland Toyota for service and Paul is the reason. In fact, I now ONLY go to Paul, and will wo I’ve never been disappointed when I take my vehicle to Lakeland Toyota for service and Paul is the reason. In fact, I now ONLY go to Paul, and will work around his schedule to make sure he’s the Service Manager that assists me. I am very process-oriented and I have to understand something well enough before I can make a decision. Paul has shown me endless amounts of patience with my 100’s of questions before I make a decision and has been wonderful at every turn. You want great service? Go see Paul. More

Excellent and speedy service I have been going to Brandon Larock for my service. He’s always very attentive and on point when it comes to getting you going. And best of all, he’s I have been going to Brandon Larock for my service. He’s always very attentive and on point when it comes to getting you going. And best of all, he’s always quick to let me know - either via text message or call - as soon as my car is ready. More

Great customer service Our salesman Peter B, really went above and beyond. He was friendly, courteous, and very pleasant to deal with. From start to finish it was the best e Our salesman Peter B, really went above and beyond. He was friendly, courteous, and very pleasant to deal with. From start to finish it was the best experience I ever had. I'm usually very picky, but he quickly helped me pick out exactly what I needed. I had been shopping around for weeks and was pleasantly surprised by what a great inventory they had. I would highly recommend this dealership. More

Horrible service experience Myself and my wife recently visited this location....on Friday last week, to have some recall work done on our Toyota. The check-in was pleasant enoug Myself and my wife recently visited this location....on Friday last week, to have some recall work done on our Toyota. The check-in was pleasant enough, but things went downhill quickly. We used the on-site shuttle service to go to the mall because the repair was "scheduled" to take 2-4 hours (we'll cover that part in a minute). We set up a time with the driver to be picked up (12:30 pm). Well, we were waiting outside at 12:20 pm....didn't wanna miss him, after all. Around 12:55......yes, TWENTY-FIVE minutes after the scheduled time, my wife calls the dealership who proceeds to tell us that the driver is STILL AT THE DEALERSHIP!!!!!! After another 15 minutes or so he shows up. Now this may not seem like a terribly big deal, but my wife is recovering from total knee replacement surgery and cannot be standing up waiting for that amount of time. Needless to say, neither of us were pleased. Then....the kicker: we get back to the dealership where the service advisor tells us it'll be just another 45 minutes to an hour. This is around 1-1:30 or so, okay? We finally left around SIX pm!!! Yeah, so much for 45 minutes to an hour, right???? My wife had to miss her much-needed therapy appt that day because there was no way on earth we were gonna make it. Barely any adequate apology from anyone, and we had to go to the service manager to get it. Well.....needless to say, we are taking any future business elsewhere, be it service or sales. More

Very shady dealership Horrible experience and we have been car shopping for months! We made arrangements to have our kids watched just to see trucks that were listed on the Horrible experience and we have been car shopping for months! We made arrangements to have our kids watched just to see trucks that were listed on the website and when we got there we were told there were no Dodge Rams on the lot but we clearly saw some on the lot (it was the end of the day) the sales person said he would be right back and never came back so we left. A truck pops up in our search we really like so we contact Lakeland Toyota again and verify the truck was there and was told it was on the lot. Then we drive again (we live an hour away) with all 4 of our children this time to see this truck. We get there and there is no truck. Of course our salesman- Bryton apologizes but shows us another truck. It didn’t have all the same features but we agree to go forward with the truck. We specifically asked to not have our credit ran through any other banks because we were already Pre-Approved through our bank. He convinces us that they “have to” do a soft pull just to see if we are able to buy the truck. I later found out that this was false and they don’t have to pull credit when you come as a cash or Pre-Approved buyer. So there is another lie! As we are signing paperwork the salesman tries to slide in a sheet from another bank. I ask what that paper is for and he says he doesn’t know we have to talk to the financial manager. Well we get with the financial manage and before we know it, our credit has been ran with 4 other banks and we are being pushed to use a different bank at a higher interest rate. Why because they get a kick back. If I say don’t run my credit with other banks any company should absolutely not do so without my knowledge! After 5 hours- yes 5 hours with 4 kids waiting we leave. The salesperson messages me to ask why we left and I explain how upset we were. He didn’t even have the decency to apologize- why cause he lost the deal and it wasn’t worth his time. We go the next day to Jerry Ulm Dodge and we get no BS pricing and everything was explained and as expected. We driveaway with a truck in half the time- a better truck! More

Very dissatisfied!!! My husband and I purchased a 2018 Toyota Tacoma on 8/25. We traded in 2 older vehicles and put down $1000. Soon after, we realized it was entirely to My husband and I purchased a 2018 Toyota Tacoma on 8/25. We traded in 2 older vehicles and put down $1000. Soon after, we realized it was entirely too small for us. We called the dealership and were told to come back in and they would take care of us. We went back to the dealership on 9/1 and were showed a 2016 Dodge that we fell in love with. We agreed to trade in the Tacoma for the Ram. A manager then came over and informed us that we could not purchase the Dodge because it was used. He said we could only trade for a new vehicle which would make our payment go up about $80.00 per month. Why then were we shown the 2016 Dodge??? We are beyond upset... We have a truck that is too small for us and a dealership that refused to work with us because we wanted the used Ram that we were shown. The salesman was great and tried to help us, but the manager told us to just drive the Tacoma for a year and then trade it in to them. How about No. I will not be going back to purchase any vehicle from this dealership, nor will I recommend them to anyone I know. More

Great Service It took a little longer than I thought, at least I know my car was fixed correctly. I like having a certified tech work on my car. It took a little longer than I thought, at least I know my car was fixed correctly. I like having a certified tech work on my car. More