Lakeland Toyota
Lakeland, FL
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Wonderful service experience My service experience was great. Brandon was very professional, friendly, and helpful. He made sure I was aware of everything that was taking place. My service experience was great. Brandon was very professional, friendly, and helpful. He made sure I was aware of everything that was taking place. Brandon provided an accurate assessment for the time it would take to service. More
Good Job Dealership is clean and staff is Friendly. They made the process of buying a new vehicle bearable. Toyota is an excellent product and never fails to Dealership is clean and staff is Friendly. They made the process of buying a new vehicle bearable. Toyota is an excellent product and never fails to impress me. More
Rocky Start A positive experience, almost went South because of one inconsiderate person service advisor and Damon the Manager saved the day. I was promised s A positive experience, almost went South because of one inconsiderate person service advisor and Damon the Manager saved the day. I was promised service without an appointment, I was first to arrive with the understanding that I would be squeezed in. A service advisor name unknown basically refuse service. No appointment no service. Wouldn't listen to anything I had to say didn't care! Instead of leaving like he suggested, Efrain stepped up and took control of the situation, he was aware of the promises made, He informed his manager and I was very very pleased with the way they handled everything. More
Michelle Jones My experience with Lakeland Toyota was more than I expected. I came in looking for a used car and Michelle unknowingly put me in my dream truck!!! I l My experience with Lakeland Toyota was more than I expected. I came in looking for a used car and Michelle unknowingly put me in my dream truck!!! I left there 1 happy shopper. Kyle in the financing office was also awesome. He found the financing that was right for me. I would highly recommend Michelle if you are looking for a new car. And she's not a pushy salesperson, btw, she made my experience pleasurable. More
Great service Serviced has improved at this dealership. I expect service to be performed on my vehicle on the scheduled time or at least close to it. Otherwise why Serviced has improved at this dealership. I expect service to be performed on my vehicle on the scheduled time or at least close to it. Otherwise why would I schedule my service. Also important is length of time to complete service. The dealership met my expectations and service advisor Paul was courteous and professional. More
Kaleigh Smith above and beyond. I would come back because shecwent above and beyond to help locate my vehicle, connect me with the proper people to close a deal and fallowed up to I would come back because shecwent above and beyond to help locate my vehicle, connect me with the proper people to close a deal and fallowed up to make sure I was completely satisfied throughout my buying/trade-in experience. Thanks a million Kaleigh Smith. More
2 hour oil change It should not take two hours to have the oil changed. The service rep was great. But she didn't change the oil. Just to much time for oil change. It should not take two hours to have the oil changed. The service rep was great. But she didn't change the oil. Just to much time for oil change. More
Wonderful Very friendly and helpful! Great customer service! She helped us every step of the way and gave true advice to help us get our car safe to drive. Very friendly and helpful! Great customer service! She helped us every step of the way and gave true advice to help us get our car safe to drive. More
Best ever! Tonya Barber is a great asset for Lakeland Toyota. Very professional caring employee! I've never been treated with such respect and politeness. I hope Tonya Barber is a great asset for Lakeland Toyota. Very professional caring employee! I've never been treated with such respect and politeness. I hope that Tonya Barber gets an acknowledgement of being such a valuable employee. More
Great advisor! Great service and Robin was wonderful to deal with. Nothing spectacular with sales but Robin was great to deal with. I’ve had a few other advisors but Great service and Robin was wonderful to deal with. Nothing spectacular with sales but Robin was great to deal with. I’ve had a few other advisors but she was awesome. More