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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

September 12, 2023

Service was fast and easy. Took my car on time. It did not take long at all I was in and out within an hour actually it didn't even take an hour and the service guy that helped More

by twylaalder04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul MacNiel
Sep 13, 2023 -

Lakeland Toyota responded

Thank you for the 5-star rating! We're delighted to know that you had a fast and easy service experience at Lakeland Toyota. We appreciate your recommendation and see you again! Safe travels!

September 07, 2023

Service was helpful & courteous, oil change time frame & cost was reasonable! Always a 1st pick! More

by magsdemiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyu
Sep 08, 2023 -

Lakeland Toyota responded

Hi Mags! Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that our service was helpful and courteous during your recent visit to Lakeland Toyota! Safe travels!

August 31, 2023

Very clean and responsive service, service advisor was well informed and even broke a nail to help with a issue with my car. More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felecia Cooper
Sep 01, 2023 -

Lakeland Toyota responded

Hi Jay, It's great to know our team at Lakeland Toyota was able to provide you with the excellent service that we strive for. We're here whenever you need us!

August 26, 2023

Gave my vehicle to someone who was unable or unwilling to diagnose a/c system. Issue was a/c was leaving oil residue inside front glass, and an odor started just prior to oil glass issues. Testing for leak More

by LCDR
Recommend Dealer
No
Employees Worked With
Service writer
Aug 28, 2023 -

Lakeland Toyota responded

We're disappointed to read about your experience. We strive for thoroughness and accuracy in our work so it's concerning that you've had this issue. We'd appreciate the opportunity to discuss further and rectify any issues. Please reach out at your earliest convenience. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Aug 28, 2023 -

LCDR responded

As a Senior Certified Automotive Tech now retired, I am aware of what the tech needs to identify procedures essential to diagnostics. Simply--odor from the dash then oil residue on the inside of window. Was not written up as stated---so the tech tested my vehicle inside with controls at lowest possible levels. also--ticket stated--full of freon---with R1234YF freon--pressures will vary based on sun load--and lately with high temps--lots of sun on windshield. I do not think I have any students left working for your company. I hope your are checking your techs to ensure they know the systems.

August 06, 2023

The service was very good the waiting time was to long 3 hours! The advicer was courteous and explained the details about recall for my car More

by pedrogb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel
Aug 07, 2023 -

Lakeland Toyota responded

We appreciate your feedback and patience during the wait at Lakeland Toyota. We're glad to know that our team was able to provide detailed information about your car's recall. Thanks for choosing us! - Lakeland Toyota

July 31, 2023

The atmosphere at this dealership was pleasant. . The show room was both clean and comfortable. More

by Tommy4923
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Collins
Aug 01, 2023 -

Lakeland Toyota responded

Tommy - Your feedback is much appreciated! Thank you for supporting Lakeland Toyota.

July 29, 2023

Great customer service. Cordial and caring. The customer service is thorough, going out of their way to explain everything clearly. Nice atmosphere. More

by Spaceman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Lawrence
Jul 31, 2023 -

Lakeland Toyota responded

We're glad to know you had a great experience with our team at Lakeland Toyota! We always aim for clear communication and top-notch customer service. Thanks for the positive feedback, we appreciate it!

July 28, 2023

Great service to Felicia does a great job pay her well thanks you alot yes More

by dlsluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felicia Cooper
Jul 28, 2023 -

Lakeland Toyota responded

Thank you for the 5-star rating! We're thrilled to hear that Felicia provided great customer service during your visit. We'll see you next time! - The Lakeland Toyota Team

July 25, 2023

Excellent service! ! Felecia assisted me with providing maintenance for my vehicle. She's very friendly and helpful. Excellent customer service! More

by Joselyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felecia
Jul 25, 2023 -

Lakeland Toyota responded

Hey Joselyn, thank you for the excellent review! We're glad that Felecia provided you with excellent service. Your kind words mean a lot to us. Have a great ride!- The Lakeland Toyota Team

July 20, 2023

Purchased a 2015 GMC terrain in March and part of the purchase agreement was for me to receive WeatherTech floor mats and a free oil change. I was advised that the weather tech floor mats might be generi More

by JLL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex
Jul 21, 2023 -

Lakeland Toyota responded

Thank you for the review. I'm sorry to hear that your experiences with our team have been less than satisfactory and encourage you to contact me directly if you'd like to discuss any of these concerns in greater detail. Respectfully, Joanne Showalter - Internet Director - 863-688-5451

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