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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

November 30, 2023

Service Manager Paul McNeill took care of my 2021 Toyota Venza with the usual care and efficiency. He even looked for me in the waiting area to get my ok about the needed replacement of the AC filter. My ve More

by Donmaura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McNeill
Nov 30, 2023 -

Lakeland Toyota responded

Donmaura, it's great to know that Paul and our team at Lakeland Toyota were able to provide you with efficient service for your 2021 Venza. We appreciate the feedback!

November 16, 2023

I had service with Paul McNeil he’s great guy really honest & helpful. Need keep him. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McNeil
Nov 17, 2023 -

Lakeland Toyota responded

Hi Mary! Thank you for the five-star review and kind words about Paul from our service team at Lakeland Toyota! We appreciate it!

November 11, 2023

Chad is awesome in service he should be the manager awesome customer service would highly recommend him in service More

by redtruckjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Nov 13, 2023 -

Lakeland Toyota responded

John, we're delighted to know that Chad provided you with excellent service at Lakeland Toyota. Your recommendation means a lot! Thanks for the review.

November 06, 2023

Great service, helpful employees and a good experience overall. I like having service information and scheduling on line via the app. Plus we like our Toyota! More

by MLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All were helpful.
Nov 06, 2023 -

Lakeland Toyota responded

Hi MLP! We're glad to know that you had a great experience with us at Lakeland Toyota! It's fantastic that our online service scheduling and app are working well for you. Enjoy your Toyota, and thanks for the review!

October 25, 2023

Amazing customer service, they all showed support specially the financial person. I will be back to buy another car from the same sales person. More

by Angel Rodriguez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Moncada and Michele Jones
Oct 26, 2023 -

Lakeland Toyota responded

Angel, we're so glad to know you had an amazing experience with our team at Lakeland Toyota. We look forward to assisting you again when it's time for your next vehicle!

October 24, 2023

I just got my second car and they were awesome Shawn (sales guy) and Manny are the best and Mr. Johnny from finance always makes it happen thanks guys. More

by Janet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn, Manny, Johnny
Oct 24, 2023 -

Lakeland Toyota responded

Janet, we're so glad to know that Shawn, Manny & Johnny from our Lakeland Toyota team were able to assist you in getting your second car. Thanks for the shout-out and enjoy your vehicle!

October 10, 2023

This dealer will charge you an incredible stupid amount of money on top of the cost of the car. I was charged 10k extra and was offered a discount by the sales person that said never got. Scammers! More

by yodalis.rosario
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Do not remember
Oct 11, 2023 -

Lakeland Toyota responded

Thank you for the review. I'm sorry to hear you're not satisfied with your experience and will make sure we take this feedback into consideration moving forward. If you'd like to discuss the situation further, please feel free to contact me directly at your earliest convenience. Thanks again, Joanne Showalter - Internet Director - 863-688-5451

October 03, 2023

Ray was great as my advisor, granted I was there way to long from 7:30a appt til after 10am but adding my accessories to my new 2024 Camry was well worth it More

by Imdatchic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
Oct 03, 2023 -

Lakeland Toyota responded

We're glad to know that Ray was able to assist you effectively at Lakeland Toyota! We apologize for the wait time, but we're happy it was worth it in the end. Enjoy your new 2024 Toyota Camry with its added accessories!

September 26, 2023

The advisor was not friendly or helpful in any way. It took 2 hours for an oil change. More

by Lilyann2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quetzal Torres
Sep 27, 2023 -

Lakeland Toyota responded

Lilyann, We're disappointed to hear you feel this way and we appreciate your patience with us. We strive to provide the best care to our customers during staffing and product shortages. We encourage you to reach out directly to discuss this experience and find a resolution. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

September 23, 2023

Awesome customer service and they took their time to explain the repairs! Had my vehicle repaired promptly and correctly ! More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaylee Carter
Sep 26, 2023 -

Lakeland Toyota responded

Hey Mike, we're glad to know our team at Lakeland Toyota provided you with an excellent service experience. Thanks for the positive feedback! We'll see you next time. Safe travels!

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