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Lakeland Toyota
Lakeland, FL
760 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 18, 2019
Several disappointments The 2018 dodge truck we were shown looked okay. The scrathes on the sides of the truck were not visible in the glaring hot sun. My husband is disabled The 2018 dodge truck we were shown looked okay. The scrathes on the sides of the truck were not visible in the glaring hot sun. My husband is disabled. My concern was for him and his safety. The young salesgirl was not very knowledgeable or helpful in pointing out things. When we arrived home, I called her about scratches. SHe said she would have areas sanded down and taken care of. Unfortunately, not yet. Secondly, we were handed one key. I asked for second key. I was told used trucks/cars rarely had the second key. Previous owners don't turn them in. Justin said. No offer to have a second key made. What do I do if key lost/misplaced? Lastly, the salespeople attached our disabled veteran licence plate on truck. A few days later, we get a call that we can't use it as my disabled husband not on car loan. I requested you place speak with loan bank to add his name. Apparently, you didn't. A day later, we receive a regular license plate from you. Why didn't the gentleman handling the paperwork know about these rules? I asked, at the time, and he said no problem. I am hugely disappointed. We are an elderly couple. Wouldnt you think we could trust you to know what to do to make sure our needs were met? More
by Disappointed customer
Employees Worked With
Justin and kiara.
June 15, 2019
Don’t use Lakeland Toyota service Poor customer service #LakelandToyota #Lakelandtoyotasucks #lakelandledger hope this will become a news and help people in Lakeland. They denied to Poor customer service #LakelandToyota #Lakelandtoyotasucks #lakelandledger hope this will become a news and help people in Lakeland. They denied to work on a re-call service on my car when i ask for lift home. Lakeland Service Manger (Damon Hawkinson) and Customer Relationship Manager (Michael Melendez) was very rude. Looks like they are… More afraid of Survey #LakelandToyota #Lakelandtoyotasucks Hope this message with get to #ChrisDaugherty and provide customer some good service. More
by Sony4107
Employees Worked With
Osvaldo Perez, Michael Melendez, Damon Hawkinson,
June 15, 2019
A computer lapse was fixed quickly My appointment was removed by mistake by a computer glitch but when i showed up they immediately took care of me as if they never missed a beat. Thank My appointment was removed by mistake by a computer glitch but when i showed up they immediately took care of me as if they never missed a beat. Thanks for the great service Tonya! More
by Natek2007
Employees Worked With
Tonya
June 11, 2019
First new truckservice Brandon Larock Very polite,courteous,explained everything very well. My vehicle was returned in very good order. I would not hesitate to bring my tr Brandon Larock Very polite,courteous,explained everything very well. My vehicle was returned in very good order. I would not hesitate to bring my truck back for service. More
by Tw123456
Employees Worked With
Brandon Larock
June 11, 2019
Excellent service Amber was courteous and friendly and an awesome service advisor.Had is in and out within an hour and a half on a busy Saturday afternoon. Amber was courteous and friendly and an awesome service advisor.Had is in and out within an hour and a half on a busy Saturday afternoon. More
by Camrygirl18
Employees Worked With
Amber
June 10, 2019
Service Representative was outstanding!!! Excellent Service at Lakeland Toyota! I left this dealership feeling confident that I had made the right choices. This service representation explaine Excellent Service at Lakeland Toyota! I left this dealership feeling confident that I had made the right choices. This service representation explained everything in detail and made the service visit a 100% positive experience! Thank you Lacy Harrell and Lakeland Toyota! More
by MelodyT
Employees Worked With
Lacy Harrell
June 10, 2019
Thank you I will like to thank Alex and James they did outstanding job. I’m loving my new car . They was wonderful. Thank you again guys I will like to thank Alex and James they did outstanding job. I’m loving my new car . They was wonderful. Thank you again guys More
by Shayla
Employees Worked With
James day and alex
June 04, 2019
Excellent Pretty nice and friendly sales girl Finance department explains everything perfectly, local very nice end pretty All stuff are excellent , I’ll r Pretty nice and friendly sales girl Finance department explains everything perfectly, local very nice end pretty All stuff are excellent , I’ll recommend with all my family and friends More
by amartinez
Employees Worked With
Osiris Espencer
June 03, 2019
The attention that I received The attention I received from Vincent was exceptional. I would definitely give kudos to him and the team that he worked with they were all very attent The attention I received from Vincent was exceptional. I would definitely give kudos to him and the team that he worked with they were all very attentive and very caring in delivering the information that I really needed and working with me to give me my desires. I appreciate it.. thank you.. More
by Itechia
Employees Worked With
Vincent. Kaleigh. Roberto. Chelsea.
May 30, 2019
Salesman was very knowledgeable about the 2019 Camry Our salesman Boston Bob was not pushy but shared some vital information which detailed the Camry as the safest vehicle between Honda and Nissan. He to Our salesman Boston Bob was not pushy but shared some vital information which detailed the Camry as the safest vehicle between Honda and Nissan. He took his time and explained key features to my wife. The decision was easy, Toyota all the way.. More
by CamrySE
Employees Worked With
Boston Bob
