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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

November 17, 2021

Ordered an air filter box for my 2015 Camry. Called five days later to get status of my order. Not mailed, never called to tell me their website quoted the supposed wrong part number. Wanted to update my or More

by markcarol74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts employee that cancelled my order.
Nov 18, 2021 -

Lakeland Toyota responded

Hi Mark, I'm sorry to hear about your experience. We never intend this level of service for our customers and would like the opportunity to discuss this with you further. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Nov 18, 2021 -

markcarol74 responded

Thanks Damon for your concern. You have my email if you would like to respond personally.After trying to purchase the air box locally($706), I purchased a used one from on eBay.

November 17, 2021

Our Daughter bought a car from Lakeland Toyota and Only got one key. She was made to purchase a second … and We were there for 6 hours waiting on the paperwork We usually buy a new car every 4 years but More

by Fred
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Virginia, veronica, started with a V
Nov 17, 2021 -

Lakeland Toyota responded

Hi Fred, I'm sorry to hear about your daughter's negative experience. We take pride in taking care of our customers and am sorry we missed the mark during your recent purchase. If you have any further comments, feel free to reach out. Thanks, Joanne Showalter - Internet Director - 863-688-5451

November 16, 2021

This dealership cracked my hubcap, when I called them, they says, nothing they can do,but sell me theirs at $60.00. I would rather leave my car on the side of the road, then to go back to them for anythin More

by Obryant736
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Mckinney Service Advisor.
Nov 17, 2021 -

Lakeland Toyota responded

Thank you for taking the time to share your review. We never want our customers to leave with red flags or uncertainty about the service they received, and we would like to discuss this with you further. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

Nov 19, 2021 -

Obryant736 responded

Thank you for reaching out to me. Your shop was the 1st and only shop to do anything on my car, that's how i know the crack came from your shop. Im not looking for new hubs,,,but i am willing to make a small deal. And that deal is,,,, if your shop glue my rearview mirror back on, that would make us even....

November 01, 2021

Excellent service and explanation of service received on my vehicle. Every employee should get a pay raise immediately. More

by burrellbarry57@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Lawrence M
Nov 01, 2021 -

Lakeland Toyota responded

Thank you for choosing our team at Lakeland Toyota! We look forward to seeing you next time!

October 22, 2021

Agreed to pricing via writing and then bait and switched when we arrived at the dealership Jason Atoya said he did it to show “realistic numbers” Was aggressive and unprofessional Manager told Jason no More

by Screenname
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Atoya
Oct 22, 2021 -

Lakeland Toyota responded

We're sorry to see the low rating. We would like to hear about the circumstances surrounding this review so the team can assist in resolving your concerns. Please contact me at your earliest convenience. Thank you, Joanne Showalter - Internet Director - 863-688-5451

October 14, 2021

Excellent service. Chad is always friendly and helpful. Took the shuttle for the first time. Hawkeye is the best. Smooth ride and very courteous. More

by Pathudson2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad, Hawkeye
Oct 14, 2021 -

Lakeland Toyota responded

Thank you for the kind comments about our team here at Lakeland Toyota! We're grateful for your business and look forward to your next visit with us!

October 14, 2021

The Service Department is A+. Ian is the man. I had my car serviced this AM, oil change, tire rotation, etc. they were quick and Ian was very professional. My only regret was not buying my vehicle here. T More

by trishtstel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
Oct 14, 2021 -

Lakeland Toyota responded

Thank you so much for taking the time to leave Ian and Lakeland Toyota your five-star review, Trish! It means a lot to hear we've earned your loyalty and confidence in us! We look forward to working with you again in the future!

October 05, 2021

Great service every time I go, Ian was great and very helpful explaining me everything. More

by Liliarar_050594
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ian
Oct 06, 2021 -

Lakeland Toyota responded

Thank you for your review! Let us know how Ian and our team can help you again! -Lakeland Toyota

September 28, 2021

Super friendly, no pressure, knowledgeable, and efficient. Walked the lot to find the perfect vehicle for me More

by Shane.dubois95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Sep 28, 2021 -

Shane.dubois95 responded

Would absolutely work with them for another Vehicle purchase

Sep 28, 2021 -

Lakeland Toyota responded

Wow! Thanks so much, Shane! It means the world to us to hear we've made this a five-star purchase for you! We hope you love your new ride and come back to visit us again!

September 22, 2021

Had a scheduled maintenance for 9:30. At 10:30 they were just taking the car in they had forgotten about it. Pretty sad. Dissatisfied. More

by Victor Horn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul
Sep 22, 2021 -

Lakeland Toyota responded

Victor, We're sorry to hear about this experience. We value feedback and use this information to improve customer satisfaction. Please don't hesitate to reach out to us if you have additional information you'd like to share. Thank you, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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