Lakeland Toyota
Lakeland, FL
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This dealership has been the worst I have have ever dealt with. No Communication between departments. General manager uses high pressured selling and curses at employees when he doesn’t get what he wants cus with. No Communication between departments. General manager uses high pressured selling and curses at employees when he doesn’t get what he wants customers to do.he is a jerk that won’t sale hello when you come in or congratulations on your buy. They also pressured me to come in to pick up vehicle and then they came up a BS story once I got there they had me waiting for hours wasting my time, gas.I won’t ever recommend this place and I tell everyone around about my experience. The only reason deal still went one is because they had the color and suv I wanted with storages and having my kids still in school I couldn’t travel to another state to start over negotiations.if not I would have walked away money or credit wasn’t an issue in my case I never felt so belittled, constantly being lied to and pressured. Different people from same dealership calling saying your approval is in come pick up. Few hours later gm would call say deal isn’t done. Meanwhile financial department says it is I have signed copies and everything suv insured just a nightmare that I was someone would have warned me. More
My experience at Lakeland Toyota has always been Friendly, kind, quick, and accurate. I need to get serviced more often. Thank You for all your hard work. Friendly, kind, quick, and accurate. I need to get serviced more often. Thank You for all your hard work. More
Took a week to get an appointment for a warranty oil change. Arrived at he dealership 15 minutes early and was told the oil change and tire rotation would take an hour and a half. It is now two and a change. Arrived at he dealership 15 minutes early and was told the oil change and tire rotation would take an hour and a half. It is now two and a half hours later and I’ve been informed they are just now starting to work on the truck. 3 hours for an oil change and a tire rotation. I still have one warranty change coming. I’d rather pay somewhere else and save two hours. More
We've bought our last 5 vehicles from Toyota. Our Sales Representative, Troy is awesome. He and our service representative, Chad are the reason we keep coming back!! Our Sales Representative, Troy is awesome. He and our service representative, Chad are the reason we keep coming back!! More
Had an appointment for oil change and tire rotation. I arrived 20 minutes early but car didn’t even go into bay until 90 minutes after arrival. Over 2.5 hours for regular maintenance WITH an appointme I arrived 20 minutes early but car didn’t even go into bay until 90 minutes after arrival. Over 2.5 hours for regular maintenance WITH an appointment. Sad. Not what they used yo be! More