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Lakeland Toyota

Lakeland, FL

3.9
761 Reviews

2925 Mall Hill Drive

Lakeland, FL

33810

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Showing 761 reviews

June 07, 2022

This dealership has been the worst I have have ever dealt with. No Communication between departments. General manager uses high pressured selling and curses at employees when he doesn’t get what he wants cus More

by Run! Find another dealership.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Delgado, Brandy ?,Ryan soto
Jun 07, 2022 -

Lakeland Toyota responded

We are disappointed to hear that you had anything less than a five-star experience here ad appreciate you leaving your honest feedback. We take these reviews seriously and use them to change how we operate, and we want to help improve your opinion of us. Please contact me at your earliest convenience so we can discuss this in more detail and resolve your concerns. Thank you, Joanne Showalter - Internet Director - 863-688-5451

June 06, 2022

My experience at Lakeland Toyota has always been Friendly, kind, quick, and accurate. I need to get serviced more often. Thank You for all your hard work. More

by Shannynangela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Na
Jun 07, 2022 -

Lakeland Toyota responded

Thank you! Our reputation is one of our top priorities. Your positive rating is what we are always striving for! - Lakeland Toyota

June 05, 2022

Took a week to get an appointment for a warranty oil change. Arrived at he dealership 15 minutes early and was told the oil change and tire rotation would take an hour and a half. It is now two and a More

by Gatormb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott McKinney
Jun 05, 2022 -

Gatormb responded

Asked if I could take the oil & filter included in my warranty somewhere else and pay the labor. They said the only way it’s FREE is if they do the work. Obviously so they can find other problems to be fixed.

Jun 05, 2022 -

Gatormb responded

Update. Took 3.5 hours.

Jun 06, 2022 -

Lakeland Toyota responded

Hello - I'm sorry we did not provide you with a 5-star appointment, and apologize for not completing everything sooner. If you wish to discuss this further, please reach out to me at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

June 03, 2022

Rob knows how to make a deal. I have bought many Toyota Camrys from this dealership over the last 23 years. More

by mwelsh21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob, James
Jun 06, 2022 -

Lakeland Toyota responded

Thank you for trusting Lakeland Toyota with your loyal business! Rob & the team appreciate your support and look forward to your next visit!

May 29, 2022

We've bought our last 5 vehicles from Toyota. Our Sales Representative, Troy is awesome. He and our service representative, Chad are the reason we keep coming back!! More

by Shodges
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy De Man, Chad Decaeny
May 31, 2022 -

Lakeland Toyota responded

Thank you for the review! We appreciate the kind words, and we are happy to hear that both Troy and Chad helped you out. We hope to see you here at Lakeland Toyota again!

May 27, 2022

Busy but efficient and professional. Daniel was courteous and made sure my questions were answered. Thank you. More

by Revkubler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
May 31, 2022 -

Lakeland Toyota responded

Thank you for the kind review! We appreciate you visiting us here at Lakeland Toyota and hope to see you again next time!

May 26, 2022

It was fine seem to do a good job I have no problem with the service More

by Hirdesfamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
May 27, 2022 -

Lakeland Toyota responded

Thank you for the positive review! We hope to see you here again! -Lakeland Toyota

May 24, 2022

They where very friendly and helpful and understanding I will recommend them to any one More

by Jojoflores090608
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan
May 24, 2022 -

Lakeland Toyota responded

Thank you for your 5-stars, Jojo! We look forward to seeing you next time at Lakeland Toyota!

May 18, 2022

Well planned and coordinated service with excellent service, one of the strong points of Lakeland Toyota. More

by Academicsm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul MacNeil
May 19, 2022 -

Lakeland Toyota responded

This is what we like to hear! We look forward to seeing you next time at Lakeland Toyota!

May 18, 2022

Had an appointment for oil change and tire rotation. I arrived 20 minutes early but car didn’t even go into bay until 90 minutes after arrival. Over 2.5 hours for regular maintenance WITH an appointme More

by Jcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott
May 19, 2022 -

Lakeland Toyota responded

Hello - I'm sorry we didn't start inspecting your vehicle sooner. We understand your frustration, and if you would like to discuss this further, please reach out at your earliest convenience. Thanks, Damon Hawkinson - Service Manager - dhawkinson@lakelandtoyota.com

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