Lakeland Toyota

Had a 9:00 am appointment for an oil change. Showed up 20 minutes early, was met by service writer which was very helpful BUT was immediately told it would be 1-1/2 to 2 hours before service wo Showed up 20 minutes early, was met by service writer which was very helpful BUT was immediately told it would be 1-1/2 to 2 hours before service would be done...not good! Turns out the service was 2-1/2 hours for an OIL CHANGE!!! Price quoted was not what I had to pay. Too many up sales "recommended"! Nice people but bad service...Will NOT be back!!! Been to other Toyota dealers with no big issues...not this one! How they make changes so others have a better experience. More

Very friendly dealership! Your taken in on the time your appointment was and out in a timely manner as well. Rob always makes it a point of checking to make sure all is goin Your taken in on the time your appointment was and out in a timely manner as well. Rob always makes it a point of checking to make sure all is going well. I would not consider another dealership I love my Canmry SE! More

Great service an a great waiting area and the staff is the best and a very short waiting time for your service to be done the best and a very short waiting time for your service to be done More

Friendly good customer service, i made my appointment and it took the time they said it will be done. it took the time they said it will be done. More

I have a new Avalon that I bought at another dealer for a lot less money than Lakeland was willing to sell for. My car quit and was towed to Lakeland dealer. ICSF malfunction and secondary brake lights flas lot less money than Lakeland was willing to sell for. My car quit and was towed to Lakeland dealer. ICSF malfunction and secondary brake lights flashed across my instrument panel. In addition it was out of gas. Two days earlier I had a full tank. I showed the service rep the photos of the notifications and she offered a rental car. I asked if there was a charge she said no. I asked again before they gave me the car to double check. When I picked it up the next day she said it wasn’t covered because their diagnostics did not confirm a problem. I said what about the pictures? Reply: Toyota won’t recognize that, they need proof. If it happens again drive it here without turning it off. I told her I would not have taken the rental if there was a charge. The tow truck driver saw the Messages too. I was hoping to use them for service since they are so close, but not anymore. I owned Cadillacs before and when I had my car serviced they would wash the car. I guess I shouldn’t expect the same service from Toyota but this was my first experience and not a very good one. More

the customer service after the purchase is lousy, they deliver the dirty vehicles full of grease and leave the oil caps incorrectly installed. and the battery with the button covers if put. deliver the dirty vehicles full of grease and leave the oil caps incorrectly installed. and the battery with the button covers if put. More

Basic maintenance work was done quickly and we’ll. Problem solving and repairing was very time problematic Problem solving and repairing was very time problematic More

Went in for 3 recalls and a oil change because I’m going on a long trip, when I picked the truck up I got a mark on my truck a piece of plastic laying on the floor that belongs somewhere and no oil change, on a long trip, when I picked the truck up I got a mark on my truck a piece of plastic laying on the floor that belongs somewhere and no oil change, the service writer said i didn’t need a oil change it’s good for 10,000 miles that’s not his decision to make I wanted one, I was promised a call when my truck was done left overnight and didn’t get that either. I know you guys are super busy but I hope I don’t have to go back. FYI first review I have ever done. More

Excellent service, I highly recommended. Very quick and efficient with the services, maintenance and sales. Very quick and efficient with the services, maintenance and sales. More

Excellent Great customer service and very helpful. From the moment you walk in you are greeted. Amir assisted me. He was very helpful and informative. He gave me the best offer and went over and beyon From the moment you walk in you are greeted. Amir assisted me. He was very helpful and informative. He gave me the best offer and went over and beyond with extra customer care. I'm very pleased. More