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Lakeland Genesis
Lakeland, FL
64 Reviews
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Showing 64 reviews
July 25, 2022
Tom was great. Even though we were unsure of what vehicle to purchase he took his time and went out of his way to explain the difference in each vehicle and provid Even though we were unsure of what vehicle to purchase he took his time and went out of his way to explain the difference in each vehicle and provide quotes so that we could have a better comparison of the price point we wanted to be in. I would definitely recommend Lakeland Genesis if you are looking for a new vehicle and ask for Tom. More
by Zxniner
Employees Worked With
Tom Wolf
July 24, 2022
I know new vehicle inventory is scarce these days; however, if you want to avoid an unpleasant experience, I recommend NOT to go to Lakeland Automall Hyundai/Genesis dealership. I had the most disagre however, if you want to avoid an unpleasant experience, I recommend NOT to go to Lakeland Automall Hyundai/Genesis dealership. I had the most disagreeable experience while buying my new 2022 Genesis GV80 at that location. Everything seemed friendly until I met the Finance Manager, ElVIS SULFRIDGE, the most unethical, disrespectful, and lack of integrity individual I have ever met on my more than 30 years buying new cars. This person disrespectfully tried to impose the dealership financing option while I had so many other and more advantageous options myself. From that moment everything when south. Although I provided the Dealer Funding Request from my own financing institution to the dealer on 9 May 2022, the accounting department actually requested the fund on 2 June 2022 (the approved loan was about to expire). Besides that, this dealership required me to pay a 20 days payoff amount for my trade during the negotiation (not the usually 10 days); however, the accounting department paid off my trade more than 30 days later (a late fee was already added to my previous vehicle account because of the delay). This dealership’s account department is by far the worst I’ve ever seen. From 1 to 10 I rate Lakeland Automall Hyundai/Genesis 1. Avoid this location. More
by ovi60
Employees Worked With
Mike
June 17, 2022
This is my first time purchasing a vehicle from Lakeland Genesis and I’m very pleased with my purchase and experience! I love my new GV80. I want to thank Tom for helping me make the right decision when cho Genesis and I’m very pleased with my purchase and experience! I love my new GV80. I want to thank Tom for helping me make the right decision when choosing my new ride! I also want to thank Tyrin for helping me get acquainted with all the new technologies and getting in and out the delearship quickly the day of purchase!!! More
by Tee
Employees Worked With
Tyrin Ashley and Elvis, Tom Wolf
May 31, 2022
There are good Genesis dealerships and GREAT dealerships. Welcome to Lakeland, FL Genesis where you will experience greatness. I have owned 3 Genesis cars in the past 5 years. My dealership experiences hav Welcome to Lakeland, FL Genesis where you will experience greatness. I have owned 3 Genesis cars in the past 5 years. My dealership experiences have often fallen short in comparison to the high quality of the Genesis brand. Most Genesis dealerships are still struggling to establish their identity. Look no further than Lakeland FL Genesis if you prefer a high quality sales experience with no games. These folks have their act together. My sales associate Mike Policiano, was fantastic during and after the GV70 purchase process! He was knowledgeable about the car and it’s features, personable, and comfortable to work with. I highly recommend him to anyone else coming to purchase or just looking at a car from here. In these crazy times of low vehicle supplies, crazy market adjustments beyond MSRP, and just plain lousy shopping experiences, I was fortunate to experience outstanding customer service, fair-pricing, professionalism, and help with my car buying experience. Every phase of the “buy” was white-glove service. Special kudos to Liz Reese in Guest Services, and Abu in Finance! It was great working with the entire team. They receive my 2022 “It ain’t bragging if you’ve done it” award. They delivered on every promise made, kept me up to date on the sale and delivery process and made sure I had a great experience. Oh yeah, my GV70 just might be Elon Musk’s next vehicle-closest thing on earth to a SpaceX experience. Rusty B-The Villages, FL More
by Rustyrooster
Employees Worked With
Liz Reese, Mike Policano
