Lakeland Genesis

Went to three Genesis dealerships before this one who used, in my opinion, unethical tactics to get me to come in. I should've just came straight here! Our salesman was the amazing Kida Hawkins. He worke used, in my opinion, unethical tactics to get me to come in. I should've just came straight here! Our salesman was the amazing Kida Hawkins. He worked with me and got me what I wanted. Kida even worked with us keeping in mind that my grandfather is blind and is hooked up to an oxygen machine. I couldn't ask for a better salesman to take care of us. Thank you! More

We had an excellent sales experience with Justin Weeks at Lakeland Genesis. He was knowledgeable, patient, and personable. We highly recommend Justin at Lakeland Genesis. Lakeland Genesis. He was knowledgeable, patient, and personable. We highly recommend Justin at Lakeland Genesis. More

Kida was great to work with. He was honest, up front and very informative. I would definitely recommend him to anyone looking for a car. He was honest, up front and very informative. I would definitely recommend him to anyone looking for a car. More

Great experience Kida Hawkins was great to work and had plenty of knowledge of the GV70 I purchased. Courteous and efficient dealership and salesman. I would definitely recommend! plenty of knowledge of the GV70 I purchased. Courteous and efficient dealership and salesman. I would definitely recommend! More

Great experience overall. Courteous and efficient. Sales person was great as well. No complaints and will recommend Courteous and efficient. Sales person was great as well. No complaints and will recommend More

Haize was excellent from the start when we ordered our 2024 G90 four months ago until the point of purchase and the following day when he drove out to our house to set up our gate, and garage doors proper 2024 G90 four months ago until the point of purchase and the following day when he drove out to our house to set up our gate, and garage doors properly. Absolutely excellent service. More

Excellent follow up on your actual purchase desire. This purchase experience was the least amount of hours ever in my life getting from purchase to financing and walking out the door. Tom remembered This purchase experience was the least amount of hours ever in my life getting from purchase to financing and walking out the door. Tom remembered to follow up daily even after I took possession of my vehicle to ensure that my Genesis app was working on my phone after it was set up. He also ensured my appointment for the paint sealer process was taken care of as soon as possible right after it had to be rescheduled due to raining the day of my appointment. More

If I could award Lakeland Genesis more than 5 stars, I most definitely would. We bought two Genesis GV70 Sport Prestige last February. The buying experience was amazing and I already wrote a review on t most definitely would. We bought two Genesis GV70 Sport Prestige last February. The buying experience was amazing and I already wrote a review on that. But this is about my first ever service experience with them. Which to say the least, BLEW ME AWAY. My GV70 started making a high pitch whine in the 52 - 55 mph range. I had done some research and was concerned this could be the limited slip differential. I made an appointment to have my car checked and got an appointment quickly. And they even promised if I needed to leave my car, they'd provide a loaner car. When I arrived in the service bay, our Advisor, Anthony Devincent, was there waiting for our arrival. Really? He was expecting us and he was right there to meet us. How refreshingly professional and honestly not expected. Yesterday was my appointment and they asked one of their specialty Service Technicians, by the name of Manny to go for a ride with me. He immediately heard the whine and confirmed it was indeed the differential. What he didn't know was whether the parts were readily available or how long it would take to fix. I joked that maybe I should just trade the car in on a 2024 and they did have a nice young salesman, Haize Fassett and he was a pleasure to speak with and offered some options, but didn't in any way try to pressure me and even suggested I just wait to see what the outcome with my beautiful GV70 would be, before even thinking about buying a new one. Today, ONE DAY after dropping my car off for what amounts to major surgery, with parts not easily acquired, my Service Advisor, Anthony, called and I just expected an update on if the parts were now ordered and how long it might take to get them. These aren't little or inexpensive parts to have on a shelf, after all. So imagine my complete amazement, when he said they not only had the parts, but my car was out of the shop and ready to be picked up. This was literally 24 hours after dropping my car off for major repairs. So let me just say: 1. Anthony, you were amazing to work with and you took such good care of us. 2. Manny, you were beyond gracious and interesting to meet and speak with when you took me for a ride in my car to diagnose the issue. 3. Haize, you were the consummate professional and didn't in any way try to pressure me to replace my car. This experience with Lakeland Genesis just reaffirms we made the right decision to place our trust in when we bought two GV70. Treating customers with the respect and consideration you have now demonstrated in both experiences with the dealership will just have to make us customers for life. Yes, it will. More

Haize was amazing during my purchasing experience. He went above and beyond to get the job done! He went above and beyond to get the job done! More