Lakeland Ford
Lakeland, FL
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3,167 Reviews of Lakeland Ford
Great car buying experience, Denis my salesman was amazing, and help insure I got the best financing terms as possible. I would definitely return to Lakeland Ford. amazing, and help insure I got the best financing terms as possible. I would definitely return to Lakeland Ford. More
Everyone there was very kind and seemed to be very concerned about my questions and concerns. They explained everything clearly and were very helpful concerned about my questions and concerns. They explained everything clearly and were very helpful More
Was a very helpful and pleasant experience! Ed made me feel welcomed and cared about though out my buying process. Drove off in a car that I actually wanted on a great deal 👍 Ed made me feel welcomed and cared about though out my buying process. Drove off in a car that I actually wanted on a great deal 👍 More
On February 1st dropped explorer and F150 for service. Requested explorer be looked at for whistling sound coming from A pillar and or roof rack, as well as oil change. F150 transmission jerking between Requested explorer be looked at for whistling sound coming from A pillar and or roof rack, as well as oil change. F150 transmission jerking between gear changes, and also an oil change. To make a long story short I was charged a diagnostic fee for the A pillar recall even though they did not have the replacement part. I then discovered they had totally forgotten to change the oil. I was never advised there was a diagnostic fee nor did I approve such a charge. To make matters worse I was charged a 3% credit card fee (never advised I could pay cash or by check). Additionally the cashier accused me of insulting her with an “F” bomb which I never did. Needless to say I retrieved both of my vehicles, returned the following morning and complained to the service department manager who agreed to refund the charge. Will not be returning to this dealer. Will file a complaint with ford corporation and will be posting complaints and bad reviews for this dealer where ever I can. More