Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
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Sam was great! It was extremely busy & he kept a great sense of humor & was able to get my Jeep serviced in a timely manner. It was extremely busy & he kept a great sense of humor & was able to get my Jeep serviced in a timely manner. More
The service dept kept our car for 3 weeks because they kept ordering the wrong parts. They never notified of delays. Didn’t return calls. Knew a week before we were coming in for recall and other work and kept ordering the wrong parts. They never notified of delays. Didn’t return calls. Knew a week before we were coming in for recall and other work and didn’t realize the had the wrong bolts until after the 2 week mark. Will not take my car there for service again. Had to cancel doctor appointments as this is our only vehicle. Was told they’d check about a loaner after it had been there for 2 weeks. This is our second car from this dealership. Don’t think they’ll get a third try. Our salesman was great when we bought it, but can’t say the same for the service department. More
All the staff is pleasant that we dealt with was pleasant and helpful. The service manager took great care of us through the process. He made sure the headlight part for our ProMaster was received and insta and helpful. The service manager took great care of us through the process. He made sure the headlight part for our ProMaster was received and installed properly, giving us regular updates during the wait/process. He is both…professional and very nice to chat with. More