
Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
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Very unpleasant experience with this dealership. They sold me a truck that they never even inspected from a trade in . Then when it did not last 48 hours they promised to fix it. After nearly 3 mon They sold me a truck that they never even inspected from a trade in . Then when it did not last 48 hours they promised to fix it. After nearly 3 months I was given the truck back with the check engine light on . When I ask about that I was told be the sales manager Jason that it would be fine. Well it lasted a whole week this time. When I took it back this time I was told that they would help me no further !! 52k owed on a truck that I can't even drive. More
Sam was great! It was extremely busy & he kept a great sense of humor & was able to get my Jeep serviced in a timely manner. It was extremely busy & he kept a great sense of humor & was able to get my Jeep serviced in a timely manner. More
The service dept kept our car for 3 weeks because they kept ordering the wrong parts. They never notified of delays. Didn’t return calls. Knew a week before we were coming in for recall and other work and kept ordering the wrong parts. They never notified of delays. Didn’t return calls. Knew a week before we were coming in for recall and other work and didn’t realize the had the wrong bolts until after the 2 week mark. Will not take my car there for service again. Had to cancel doctor appointments as this is our only vehicle. Was told they’d check about a loaner after it had been there for 2 weeks. This is our second car from this dealership. Don’t think they’ll get a third try. Our salesman was great when we bought it, but can’t say the same for the service department. More