Lakeland Chrysler Dodge Jeep RAM

Salespeople friendly, but management not trustworthy Dealt with these people over the internet, after they sent me an email promotion. I have been getting my car serviced at Lakeland Chrysler for fifte Dealt with these people over the internet, after they sent me an email promotion. I have been getting my car serviced at Lakeland Chrysler for fifteen years, and the sales manager was well aware of my service loyalty when I responded to the promotion. Received quote, asked for and received a sales price. Asked for and received copy of the invoice. Confirmed internet promotion of $300 off if purchased on Oct 31. I confirmed all the details before I made an appointment to test drive the car and buy it. My "internet price" was inflated by over $1000 in pre-delivery dealer fees, other nonsense fees, ridiculous tack on charges. I attempted to negotiate more reasonable fees (as I had wasted much time already with these dishonest people). I agreed to $600 in fees, less the $300 promotion offer for Oct 31. Management refused. I left. Will not be back. Bought same car two days later, at a great dealer 45 minutes away in Dade City, who gave me a firm quote on the phone and promised no nonsense with fees. Was $1,100 less than the nonsense untrustworthy bait-and-switch "deal" that the sales manager at Lakeland Chrysler was demanding. This is the identical car, precisely the same MSRP. Here's the bogus explanation that Lakeland Chrysler later emailed me about the fees: 4. We then subtract our Dealer Fees (Pre-Delivery Service Fee $799 + Documentations Handling Fee $199) to arrive at our Final Internet Price. The State of Florida requires that if a Dealer charges one customer a Dealer Fee on their contract in a given year, then they must charge every customer the same fee for that year. So while you do pay it on paper at time of delivery, it has been deducted from the Invoice Amount to arrive at our Internet Price and is therefore a wash. LET ME GET THIS STRAIGHT: The State of Florida says they are required to bait-and-switch me for $799 + $199? KINDLY STOP INSULTING THE INTELLIGENCE OF YOUR POTENTIAL CUSTOMERS. I will say that the internet salesperson was friendly and responsive. However, he needs to work for a more honest dealership. More

Fraud I just contacted this dealership because they had a vehicle I was interested in. Then all of a sudden they said that the price was different so I call I just contacted this dealership because they had a vehicle I was interested in. Then all of a sudden they said that the price was different so I called them on it and they said that the advertised price was wrong on their own website and that it was not their fault and stated some disclaimer. Then when I confronted them and said that normal customer service policy is to give the product for the advertised price, they more or less told me to take a hike. So I contacted another department about my issue and they said that they would get back to me ASAP about my issue and I never heard back from them and within 30 minutes the price on the website had been changed. I have worked with a bunch of dealers and dealerships in my life and I have to say in the short amount of time that I had been in touch with this dealership and it's people, I would say they are BY FAR the worst! DO NOT DEAL WITH THEM, unless you like being taken advantage of. More

Poor Customer Service - Would Not Recommended I bought a 2011 Toyota 4Runner from P*** S*** (sales manager) in Palm Bay at tent sale. A tonneau cover for the rear cargo area was to be included. I bought a 2011 Toyota 4Runner from P*** S*** (sales manager) in Palm Bay at tent sale. A tonneau cover for the rear cargo area was to be included. P*** said it would be shipped direct to my house. Prior to taking possession of the vehicle it was taken back to Lakeland to fix lower right bumper and fog light assembly. On way there or back the front windshield was chipped. P*** told me to have the chip fixed and then FAX the bill ($114.38) to his attention at the dealership. The chip was fixed by Safelite and the receipt was FAXed as requested (attached). In multiple calls to P*** he would say that the check for the chip repair and the cover order was being processed and should be sent out soon. This went on for several weeks and the last time I called P*** he essentially hung up on me. It was at this time that I called the dealership and was given the name of general sales manager R*** F*** for resolution of issues. I sent an email describing the above to the dealership and have made multiple call to him for 2.5 weeks. I was been given various stories of him have been out for meetings, in another area of the dealership, etc, but also that he would return my call. I did finally reach him and he said he would look into issues and get back with me. Two weeks later I still have not heard from him. I would not recommend this dealership to anyone. Poor customer sevice and lack of professionalism. More

Take advantage of Seniors! After my purchase of a used Kia from Lakeland Chrysler Dodge Jeep, I learned I was grossly overcharged by at least $6,000 dollars. A struggling senior After my purchase of a used Kia from Lakeland Chrysler Dodge Jeep, I learned I was grossly overcharged by at least $6,000 dollars. A struggling senior rebuilding my credit in FL after job loss and foreclosure in MA, I foolishly trusted "liquidation sale" personnel and bought a used car at tent sale in January 2014. When I found original sticker in glove box I tried contacting Lakeland Chrysler Dodge Jeep for resolution to "Rip Off." Several letters were sent and several calls were made to GM Randy Faison and he neither returned my calls nor answered my letters. I take responsibility for NOT doing my research before the purchase and for trusting in the process because I did not know if I could even qualify for any financing because of the foreclosure in MA. I blame Lakeland Chrysler Dodge Jeep for being greedy and for taken advantage of a senior. I would caution anyone from trusting anyone who is associated with Lakeland Chrysler Dodge Jeep and encourage them to look elsewhere for a vehicle, new or used. More

Awesome Must say a great place to buy a car. Brought a suv at the price I wanted on 7/2013, & 7 months later went back and brought a brand new Chrysler at a Must say a great place to buy a car. Brought a suv at the price I wanted on 7/2013, & 7 months later went back and brought a brand new Chrysler at a great deal. More

I originally contacted this dealership due to lowest advertised price within 100 miles. We ordered a vehicle and just before arrival we wanted to cancel after realizing it woud not meet our needs due t advertised price within 100 miles. We ordered a vehicle and just before arrival we wanted to cancel after realizing it woud not meet our needs due to tow limitations. I thought it was fair to request half of the deposit back since the limitation was not advertised. I found the needed info in an on line owners manual. Got a "no" from salesperson, a very poor conversation and a "NO" from the sales manager. I had to work my way to the GM. He listened to my reasoning, agreed it was fair, and did what I requested. More

I was planning to go there this weekend but just found I was planning to go there this weekend but just found out that they participate in false advertising and pay for bogus reviews on the internet. Fals I was planning to go there this weekend but just found out that they participate in false advertising and pay for bogus reviews on the internet. False advertisement is not cool screwballs. Also, they were rude on the phone and I've read that the pricing is bait and switch. More

STAY AWAY. They ripped me off and afterwards I found out that they hire sham artists to post great reviews about them on the Internet so they don't look bad... based on the evidence I've seen, I'm willing t that they hire sham artists to post great reviews about them on the Internet so they don't look bad... based on the evidence I've seen, I'm willing to bet that most (if not all) of the good reviews about this dealer are fake. I wish I had known this when I did my research before I visited them. How disgusting is it that this dealer would rather pay shady internet goons than just treat their customers right... that's how DETERMINED lakeland chrysler is to screw YOU. Don't let them get away with it. I was approved for a low interest rate through my bank, but I was still waiting for them to send the bank draft in the mail. Lakeland Chrysler told me they were partners with my bank and they could pull up the approval letter since the bank draft was still in the mail. 7 hours later when I finally got into the finance office at Lakeland, I found out this was a lie. They tried to get me to sign loan documents with a higher interest rate because they couldn't pull up the pre-approval like they said they could. I wouldn't sign the loan documents with the higher interest rate so they said to just sign the purchase contract that says what I owed, and give them my $5000 downpayment and then bring in the bank draft when it comes in the mail. So I signed the contract and gave them the check. The guy walks out of the room, comes back in and says I cant leave until I sign the loan documents with the high interest rate. This was not what we agreed so I asked for the check back and he holds it up and it has all those machine printed numbers on it and he says the payment already went through!!!! They refused to give the money back and would not let me leave and I had no choice but to sign the loan or be out of my $5000 downpayment!! Don't trust these thieves, stay away!!! More

BEWARE!!! DO NOT go here for service!!!!!!!!!!!!!! I don't know how their salesman are, so it MIGHT be okay to buy a car here, but do NOT have one fixed. I brought my vehicle here for service, to fix a don't know how their salesman are, so it MIGHT be okay to buy a car here, but do NOT have one fixed. I brought my vehicle here for service, to fix a manufacturer's defect. This of course was supposed to be a free repair- it was a defect found in the front end that can cause dangerous steering issues. After I left it there, they called me and informed me that I needed brake work done (pads), to the tune of around $500! When I told them no thank you (i will check on it myself and get it serviced for this elsewhere for a more reasonable price) the person i spoke to seemed to become annoyed that they weren't going to be making any money off me today. They finished it within a few hours (reasonably fast actually) but after picking it up, I found 2 issues with my vehicle that hadn't been there before. My driver window now doesn't work, and my steering pulls fairly hard to the right. It didn't have either of these issues before I brought it here. Now I need to bring it to a different (hopefully reputable) jeep dodge chrystler dealership elsewhere to hope that they can identify what these clowns messed up. And the icing on the cake? The guy that drove my car to the pick-up area was driving kind of sporadically, i watched him as he was backing up the vehicle, braking randomly and suddenly accelerating. It only took a moment to see why - He was on the cell phone!!! While driving MY CAR!!! Couldn't the call wait 2 more minutes? He was rude and dismissive as he handed me the keys. This is the least professional place i've ever taken my vehicle, and the last time I will ever be coming to this location. BEWARE!!! More

We went in to purchase a new 2014 Town and Country and had previously received an email from the Internet Sales Manager indicating that the price of the car we were interested in was just over$26k, which had previously received an email from the Internet Sales Manager indicating that the price of the car we were interested in was just over$26k, which was the cheapest by over 2k from othe dealers that we had looked at. When we arrived Guy immediately told us that they were very transparent and that was why they were able to keep their prices low, they didn't change anything. Kept telling us they weren't like the other dealers who would add back the rebates you didn't qualify for. All during the sales process they kept us in the dark, not telling is the final trade in value for our car, very little communication AT ALL. The base price of the car (with the same VIN number) changed from $31,860 to $35,519. When we finally got in with the Finance guy, he said the price was higher due to the add-ons that they did to provide us more value, like Xylon protection, however at the very end this was called out as an additional $899 cost of the car. They had indicated that it was 'included' in the price of the car, but clearly it wasn't. We were so frustrated and just wanted to purchase the car because we needed it that we ended up paying thousands of dollars more than we should have. They are the type of dealership that understands how to play people. Run, don't walk from this dealership, you won't get a good deal. More