Lakeland Chrysler Dodge Jeep RAM

Customer service sucks My husband took his truck to get an oil change on the 4th of August. It took over 4 hours for them to complete the oil change after checking a couple My husband took his truck to get an oil change on the 4th of August. It took over 4 hours for them to complete the oil change after checking a couple times when it would be done so he could leave. After they finally returned the truck, paper was left in the truck and the Oil light was blinking along with the tire pressure light. He had to wait an additional 30 minutes for them to fix that. The manager offered a free detail if he came back to use their service. Today my husband went back to get the detail done. 3 hours later he finally got the truck back with an ok detail job. My husband complained about the wait and that we would not be returning to use their services and one of the Service Department Managers Steve asked him why he didn't call and make an appointment? When my husband told him he asked the lady at the front desk if he needed to make an appointment, she told him No, just come in. My husband told him that he was not going to be returning and Steve the Service Manager told him it was his prerogative to go somewhere else. No apology, no concern for loosing a good customer. His attitude was unacceptable and customer service sucked.... Very disappointed......... Disgusted with the mediocre service and the crappy customer service attitude and especially the long long long wait...... Needless to say they will not be getting our service any longer along with all of my friends and family . I would rather drive to Bartow or Winter Haven then our local Dodge Dealership. More

Just go anywhere else! Do not buy or lease a vehicle from this dealership! The salesmen are shady and full of themselves. They take entirely too long to do everything. They Do not buy or lease a vehicle from this dealership! The salesmen are shady and full of themselves. They take entirely too long to do everything. They look down on women and looked at me like I was crazy for every question I asked. They lied to my husband about the financing they could get him. Forget about ever trying to reach the general manager, because clearly the women who answer the phone have been told to never transfer a call to him. I am so disappointed that anyone there ever made any money off of us and I will do everything in my power to make sure it never happens again. Please just do not do business with them if you value your time and money. More

AVOID SERVICE AT ALL COST Please Read the review of the Sales Department as they were helpful, however the service department is terrible...I had my wife take her vehicle u Please Read the review of the Sales Department as they were helpful, however the service department is terrible...I had my wife take her vehicle up after several calls with various responses about a service for a safety recall. The concern was airbags so I was concerned as my family safety is very important. They were not helpful on the phone and worse in person, very rude and uniformed in person. In addition to being no help and not wanting to deal with the safety recall, when picking up our Jeep Wrangler Unlimited Soft Top, we found it in a very unexpected place for a customer's vehicle. It was parked under a tree with the branches setting on the soft top, parked in an area of the (side) back lot that is had 3 inch deep standing water and mud, making it almost impossible to get out vehicle out with out getting mud on the inside and risking scratching or tearing up the top. I do not mind mud on the outside, after all its a Jeep, however the poor care for customer's vehicle is how we felt from the whole experience, enough that I will no longer shop there for a vehicle. We have bought three from them in the past 3 years so I hope they read these and address the awful customer service of the Service Center. I was so frustrated that I left, though normally I would have raised the issue, I knew that they didn't care and this would be the last of my experience with them. AVOID SERVICE AT ALL COST First off, Guy Bodle, the Internet sales guy, has been our salesperson for multiple vehicles from Lakeland Chrysler Dodge Jeep, he has always been helpful and prompt and works to go the extra mile for his customer's. Our last purchase was this past weekend and we got what we wanted and the process was painless. We are not fans of the typical dealership experience, and have terrible time with other Lakeland dealer's, but the team here was on point. I had one concern with our new car and they handed us a loaner and took our new vehicle into service to ensure we were getting what we wanted right up front. The sales manager was so quick to get the loaner car up front for us so we could get on our way, kudos. The prompt service was wonderful and the finance guy, forgot his name, who served in the Navy, apparently is that Golf Pro as well ;-), gave us a time to sign our paperwork and we were in and out in under five minutes, which my wife loved. My wife hates dealerships and their typical shenanigans but even she was pleased with the process. We are customer's for life and highly recommend the dealership, and would add, search online and make an appointment with Guy. More

Inexperienced Sales Person Went in to make a new vehicle, young lady who was suppose to be helping very very young and inexperienced. Didn't know what she was doing and became v Went in to make a new vehicle, young lady who was suppose to be helping very very young and inexperienced. Didn't know what she was doing and became very rude with us immediately when I started asking questions. I went to Fade City Jeep and made my purchase. More

Totally incompetent cost me $7500 for a $1500 job STAY AWAY FAR AWAY took forever to fix truck replaced parts that were not needed and when finished check engine light was still on. After spending $35 STAY AWAY FAR AWAY took forever to fix truck replaced parts that were not needed and when finished check engine light was still on. After spending $3500 there cost me another $500 to fix check engine light. They also removed the transmission cooler line and didnt put the clip back on right the line blew off and pumped all the fluid out burned up the transmission which cost me another $3500. More

Terrible Service Department I bought my Jeep here (new). Brought it in to replace a broken part. They sounded like they were going to fix it, no problem. Six weeks later still no I bought my Jeep here (new). Brought it in to replace a broken part. They sounded like they were going to fix it, no problem. Six weeks later still no part, no follow through, no calls returned. made an appointment, but they had never ordered the part. Going elsewhere, these guys suck! More

Out of control service department, no integrity I have worked in and with dealership service departments for over 25 years. When my niece was ready to go to college out of state at my advise she pur I have worked in and with dealership service departments for over 25 years. When my niece was ready to go to college out of state at my advise she purchased a 2007 caliber with chrysler service contract and maintenance agreement (from another dealer in KY). I thought I had piece of mind thinking that she would be taken care of with little or no hassle. Was I ever wrong. The first couple of visits to Lakeland Chrysler for oil changes and a few other little things went for the most part ok. Around Sept 2015 she had a noise coming from the front of her car, they informed her it was the hub bearing and replaced it under the contract, the noise was still there. My niece had picked up the car and was going to take it back. The car was then involved in a rear end collision, and it was borderline being a total loss. This was in October. While waiting for the insurance company to settle, the transmission went out. The car was now 400 miles beyond the contract period. it is now late November. I contacted Chrysler Service Contracts (an upstanding company) and discussed the situation with them, they said they would replace the transmission, for the dealer to contact them. I went to visit the service manager in person, to review all the information with him and asked for his assistance. He informed me it would be no problem have the car towed in and we did. We waited for a response for almost a week and a half. I was contacted by Matt, who informed me that he had contacted Chrysler Service Contracts and they denied the repairs and it would be $5000.00. I wondered what went wrong so I contacted Chrysler Service Contracts again. They informed me the dealership never contacted them. I then contacted Chrysler customer assistance and filed a complaint. It took me calling Chrysler customer assistance 3 times over a period of a week before the dealership contacted Chrysler Service Contacts for approval. The transmission was approved and replaced just before Christmas. As a gesture of no hard feelings, in spite of the recommendation of others, we left the car to be repaired by the body shop at Lakeland Chrysler. It was almost a pleasant experience, except for the alignment that was supposed to have been done by the service dept. I looked at car and could tell the rear axle was not in specs. The body shop manager sent it to another shop to be aligned. Guess what it was out of specs and the left front tie rod end was worn( the socket was loose). Wait a minute, the tech had had this part disconnected at least twice in the last 1500 miles and an oil change inspection and most recently 50 miles ago when the transmission was replaced! Along comes the new year we finally have the car back, all fixed, Chrysler and State Farm has paid around $8000 for the repairs to this car. My niece gets the car back and I hope the nightmare is over. Nope! The car develops a shutter at 35 mph intermittent. We take the car back to Lakeland Chrysler, they keep it a couple of days and Matt informed us the "tipm" needed to be updated and it would be $110.00. I refused because, we did not authorize any charges and with my experience I felt it was a bad diagnosis. I did eventually agree to pay $49 for check out if when my niece picked up the car and drove it that it did not shudder. She picked it up and drove it a week, it was back again. I instructed her to take the car back to the dealership when it was malfunctioning and have someone in service ride with her. She did. Lakeland Dodge confirmed it was a shudder again, they Don (new guy) called me later to sell my another $5000 transmission, at which point I reminded him they just put one in it and it would be covered by Mopar Parts warranty. I was then told they would order the transmission and we would have the car back in a week. I requested a loaner for my niece because of her need for her vehicle, and even asked she couldn't drive hers until the replacement trans got there. Don said he would put her name on the waiting list for a loaner. A week goes by neither my niece or I have heard from Lakeland Chrysler. I call and speak to Don he is hopeful the transmission will be in and ready to pick up the next day, that was on a Wednesday morning. Don calls me on Wednesday afternoon, he informs me they did further diagnosis on the car and it doesn't need a transmission but a $500 throttle body. I agree with this diagnosis in theory, but at this point the history with this dealership service department, I think I will pay another dealer to confirm the diagnosis and repair. Again I have 25 years experience with service and parts operations in Chrysler dealerships. I know things can happen. I expected that my niece would be well taken care of. If there was ever a problem with the car, I expected it to be brought to our attention so that we could have it repaired. She drives over 1200 miles one way to get back home. This dealership service department failed on safety inspection, proper diagnosis, and quality control in my mind. More

Lakeland Chrysler is the worst dealership in Central Florida If you need a car, don't buy a new one, at least not from Lakeland Chrysler Dodge Jeep. Dealers will not tell you that the value will drop as soon as If you need a car, don't buy a new one, at least not from Lakeland Chrysler Dodge Jeep. Dealers will not tell you that the value will drop as soon as you drive it off the lot. The sales team at this dealership do not know the cars they are selling and don't work on your behalf. I trade-in my Camry (big mistake, I should I sell it myself). You can get more for your current car if you sell it on your own - don't trade it in. I repeat do not trade it in. So I recently bought a 2016 Chrysler 200 from the sales person, who said the rate was the best they could do. Only to learn that I could have gotten the same car with more features at a much lower rate, from a more reputable dealer. I am now paying $600 a month on 11% APR for 72 months. This sucks. More

The worst dealer ever!!! liars and unprofessional I rated them with 1 star because I can't give them a -10 stars!!! The worst service department ever!!! The worst customer service ever!! Unbelievabl I rated them with 1 star because I can't give them a -10 stars!!! The worst service department ever!!! The worst customer service ever!! Unbelievable! More

service department liars Took my car for service 4 times in 3 weeks. Even filmed the noise on my phone. 3 months later my a/c is broken again and now car is over the warranty. Took my car for service 4 times in 3 weeks. Even filmed the noise on my phone. 3 months later my a/c is broken again and now car is over the warranty. Bottom line:Lakeland Dodge didn't want to fix it!!! It was a costly repair that was covered under warranty and they knew if they put me off I would be over the warranty within a few months! Disgusting! More