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Lakeland Chrysler Dodge Jeep RAM

Lakeland, FL

3.7
427 Reviews

2875 MALL HILL DRIVE

Lakeland, FL

33810

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Showing 427 reviews

January 16, 2019

Worst dealership Don’t waste you’re time going there, they will lie to you about the car. Very misleading they will treat you nice until you purchase the vehicle then More

by Ricanorchid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jorge Flores
Jan 16, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Ricanorchid, we'd like more information on what is going on. Feel free to contact us to see if there is anything we could do. Thank you.

Jan 16, 2019 -

Ricanorchid responded

I bought a car Saturday January 12, 2019 the miles on the car were wrong. That’s false advertisement just on that. Spoke to the manager on Monday January 14, 2019 he was very rude and unprofessional. When I asked for the manager he rolled his eyes at me and hesitated to help me. As soon as I told him the problem he insinuated that I was lying. As soon as I showed him proof he still was a xxx towards me. The dealership made a huge mistake and didn’t even apologize or take blame for it. His response was “we all make mistakes were not perfect. Don’t get me started with the Financial department was the worst. I will never buy from here ever again, definitely will not recommend to anyone.

Jan 16, 2019 -

Lakeland Chrysler Dodge Jeep RAM responded

Ricanorchid, your absolutely right that is not professional. He used have been respectful and courtesy about the situation. Our apologies. I understand your frustration and not wanting to associate with us any longer. I will leave important contacts listed in case you decide to change your mind or need assistance with anything. If you have future questions or assistance with the Service Department please contact Chrissy at charrison@lakelanddodge.com or Jennifer at jenniferg@lakelandodge.com.

December 30, 2018

Don't waste your time! This place wasted half of my day and a long drive to Lakeland for nothing. The vehicles they have on line at great prices seem to have all been sold More

by High Tec 65
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Not listed
Dec 31, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi there, we appreciate you taking the time to provide us with your feedback. We're deeply sorry that you've had to experience such a negative experience. Our website doesn't update on a daily basis, we apologize for the the dilemma we may have caused. All used vehicles have to go through an inspection and replace parts that could be a safety issue. Again, we are very sorry you had to come out here and were not able to leave with a vehicle you envisioned yourself in.

November 30, 2018

Beyond perfect experience! Keith was very knowledgeable, professional, and was able to answer all questions we had. Recieved a quick approval.The whole process was very quick. I More

by Kclark.1985
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Maltbie
Dec 03, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Kclark, thank you for all your feedback! It means a lot that you had the best car buying experience!

November 19, 2018

Very helpful sales team The sales team were all very knowledgeable and helpful. Mike answered every question I had and was very patient with me, because I can be difficult More

by Sully1158
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James in sales, Mike Peralta
Nov 21, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Sully, we're here to help. Glad we didn't let you down! Thank you for sharing your experience with us!

November 17, 2018

Simple. Easy. Honest. Tyler was up front from the beginning. I got the deal I wanted and I could not be any happier! Thanks again Tyler. Best car buying experience! More

by Tampafire78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Whitmoyer
Nov 19, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Tampafire78, thank you for sharing your great experience with us!

November 16, 2018

Bought a new car Another great buy from Lakeland Dodge, i highly recommend the sales team here if you're in the market. These guys work hard for your business and aim More

by TimG.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Whitmoyer, Josh "The Journey" Johnson
Nov 19, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi TimG, you have no idea how much it means to us to have repeat customers. Thank you for always doing business with us!

November 02, 2018

Awesome Mike was a great seller, person; very amicable and approachable. He was willing to answer all your questions and doubts. He was very nice and he was a More

by Monik7836
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Tanous, Mike Peralta
Nov 05, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Monik7836, we thank you for taking the time to share your feedback with us. Mike's integrity is outstanding. Thanks you again for sharing your feedback!

October 27, 2018

Salesman - wonderful..... Finance Department - worst ever The sales process was painless and the sales person was wonderful; but everything after that was downhill. It took them 1 day to cash my check but 50 More

by DMC2018
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Keith Maltbie
Oct 22, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi DMC2018, we would like to apologize for the inconvenience we have put you through. I do not know what the main issue could have been by just reading your review, there are always stipulations that need to be met through the bank and new contracts have to created which causes delays and therefore we have the option to issue second tempt tags if it takes longer than 30 days. It is not uncommon, unfortunately you happen to be one of the customers that had to experience some approval issues. You did what was best to make payments on your previous loan, it is always recommended to make your payments so it doesn't effect your credit, you will get that money back. If you still need help with your status on your vehicle and perhaps checking the status on your permanent plate please ask for Jennifer. Thank you.

October 15, 2018

New car Great service, mike went out of his way to get me approved for financing,best service to get .management did there job for me .great job. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dunn, Mike Peralta
Oct 16, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Scott, thank you for sharing your experience. We're here to help everyone!

October 06, 2018

Helpful and polite I had spoken to two other employees yesterday and still had not received a call back addressing the questions I asked. I started to think poorly of ho More

by Katiebug40687
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Brewton
Oct 08, 2018 -

Lakeland Chrysler Dodge Jeep RAM responded

Hi Katie, pleased to hear that Vic took very good care of you! Thank you for your interest and giving us a great review!

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