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Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
August 27, 2019
Dishonest Josh Johnson, AVOID this dealership. I went to buy a used car that was advertised and JOSH JOHNSON, the sales manager, added a $1300 fee for "reconditioning" and a $250 fee "in case you I went to buy a used car that was advertised and JOSH JOHNSON, the sales manager, added a $1300 fee for "reconditioning" and a $250 fee "in case you need a second key". I was told by the sales person that there were already two keys and thus, I refused the additional fee. After signing the papers, they claimed that they couldn't find the second key. I talked to JOSH JOHNSON he and wants to charge me $250 for it. Basically, they lied about the key. AVOID this dealership and the dishonest Josh Johnson. If you read the reviews about this place and Josh, you'll see that there have been other complaints about them. More
by Dishonest Manager Josh
Employees Worked With
Josh "The Journey" Johnson
August 18, 2019
Trevon experience of purchasing a vehicle Randy was a really great sales during my purchase and he was very knowledgeable about the car brands. As Well As when it came to financing he work wo Randy was a really great sales during my purchase and he was very knowledgeable about the car brands. As Well As when it came to financing he work wonders when it came to factors and mathematics for my best interest thanks. More
by Trey
Employees Worked With
Randy
July 14, 2019
Bad service Salesman Keith(Kit) big layer!!! Hi said that car in his lot,i am driving 40ml !!!, after hi said car in Orlando!i spend 2 hours for nothing Salesman Keith(Kit) big layer!!! Hi said that car in his lot,i am driving 40ml !!!, after hi said car in Orlando!i spend 2 hours for nothing More
by Steve
Employees Worked With
Keith Maltbie
June 30, 2019
Call 5 hrs ahead to view vehicle Got to dealer wasn’t there couldn’t get it today after driving 2 hrs to store. Never use TYLER repeat TYLER. Had 5 hrs to call and tell us we get thin Got to dealer wasn’t there couldn’t get it today after driving 2 hrs to store. Never use TYLER repeat TYLER. Had 5 hrs to call and tell us we get things happen More
by Dodge
Employees Worked With
Tyler Whitmoyer
May 02, 2019
Best Person of the Dealer ! We are very pleased with our experience at Lakeland Chrysler Dodge. Lacey was extremely knowledgeable and helpful. She was super nice and was not push We are very pleased with our experience at Lakeland Chrysler Dodge. Lacey was extremely knowledgeable and helpful. She was super nice and was not pushy like a typical salesman. She genuinely made every effort to make the experience easy and helped answer all of our questions and concerns. Thank you for that service and thank you all your help ! If I will buy my second , third, fourth Truck, Absolutely and directly I’ll come to Lacey ! More
by Mehmet V Eraslan
Employees Worked With
Lacey Palmer
April 25, 2019
rip off on March 14th 19 we bought a 16 Chevy Colorado from them. had a couple issues that needed to be fixed.a battery cable needed to be replaced and bed li on March 14th 19 we bought a 16 Chevy Colorado from them. had a couple issues that needed to be fixed.a battery cable needed to be replaced and bed liner removed to clean out acrorns that were under it. they just taped the wire that had the covering showing bare wire showing and left the bed still dirty when we went to pick up vehicle on 3-16-19. after I was going to cancel the sale they repaired and cleaned what we had agreed to. we returned to Maine were we live on 4-19 to find out 30 day plate ran out and they have our $1300 to register the vehicle& no registration. at this time not one thing has been done and here we are 1800 miles away with a vehicle we can't use. called so many times and we just get talk and no action. beware . will say Romello was nice just hope he can go work for a better dealership. More
by unlucky in maine
Employees Worked With
Romello Peat, Christopher Soto
April 25, 2019
Greatest experience at a dealership He did and excellent job he didn’t stop moving or giving up on me until i was happy and got exactly what i wanted not 1 time did he stop to do anythin He did and excellent job he didn’t stop moving or giving up on me until i was happy and got exactly what i wanted not 1 time did he stop to do anything else he was determined to get me in a car today like he said and that’s what he did More
by Dezzy7746
Employees Worked With
Andrew Wyman
April 21, 2019
Josh is a liar and the dealer is horrible I went in to trade a car and a motorcycle in on a durango for my wife. Joshua lee Johnson and tyler jacob sowers worked my deal. We signed and drove a I went in to trade a car and a motorcycle in on a durango for my wife. Joshua lee Johnson and tyler jacob sowers worked my deal. We signed and drove away only to find out 3 weeks later joshua called me at work said I needed to come sign more papers so after leaving work early we came to the dealer only to find out the milage to the lender was a lie so the loan fell through. We came back to get our trades and my money we got the car the bike wasn't their nor the titles. We came the following day only to find out my bike had been wrecked all the plastics were a differant color headlights didn't work deep road rash on the frame under plastic and on clutch leave check engine lights on wires cut for turn signals plastics and bolts missing the words dont even match on the plastics. I told tyler sowers and he refused to let me talk to general manager and only agreed to fix what he wanted to but he did admit that the property had been damaged. They swiped my debit card for a refund but it shows offline on the recipt and after 3 days I still have yet to see my downpayment. Horrible place bait and switch bait and switch bait and switch!!! That's how they get it done. All I asked is they is my property to be fixed 100% the way it was when I brought it I didn't ask them to change the color of my bike and largely the bike was never there property to do so because they did not finalize the deal I brought there durango back 100% the way it was even had already bought weathertech floor mats $368 so why did this happen? Someone please explain More
by AaRon85
Employees Worked With
Tyler jacob sowers , Josh "The Journey" Johnson
April 14, 2019
Just drop your car off and wait and wait and wait for days. I called and got and made an appointment to get the top on my Jeep Liberty fixed again. The appointment was with Emily at 8:30. When I got there Emi I called and got and made an appointment to get the top on my Jeep Liberty fixed again. The appointment was with Emily at 8:30. When I got there Emily was busy so Angela checked in the car. I called around 1 and left a message for Emily and she called me back about 30 minutes later. She stated "I have not forgotten about you I'll give you a call with your quote later today". I waited until 4:30 and finally I called her again. Again she called me back about 30 minutes later. This time she said they didn't get my car today but they would get to it tomorrow. I explained that I took the day off because I can't be without my vehicle on work days (my day starts before they have someone to drop you off at work and ends after they close and often I need the car during a work day) and that I was more than a little aggravated. She was very apologetic but that doesn't give me my vacation day back nor does it help me get to and from work now that they are keep the car a second day. The reason I made the appointment was so I could get the vehicle looked at that day. Otherwise I would have dropped off the next day. This is the second time in a row they have done this to me. Last time I dropped it off for a safety recall, they kept it all day and then said they didn't have the parts. Jeep used to be a great brand with excellent service. Now that it is owned by Fiat it one of the worst. If you are looking for a brand or dealer that takes care of the customer after the sale. I recommend you look somewhere else. More
by SteveV1
Employees Worked With
Emily, and Angela.
April 08, 2019
Bad xxx truck purchase with Lacey Palmer. Saleswoman, Lacey Palmer, provided an exceptional experience in buying a vehicle from Lakeland Dodge. Lacey was very professional and worked very fas Saleswoman, Lacey Palmer, provided an exceptional experience in buying a vehicle from Lakeland Dodge. Lacey was very professional and worked very fast at my request. Lacey had all the answers to every question I asked. I enjoyed my experience with Lacey. I recommend Lacey Palmer as your sales person. More
by Bavo481
Employees Worked With
Lacey Palmer
