Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 427 reviews
April 06, 2020
Just got back from lakeland dodge. Went there to buy a pacifica. Listed on autotrader for 27988. Great price. I sat there with a very nice sales lady for about 1 hour while she listed my wants and needs. pacifica. Listed on autotrader for 27988. Great price. I sat there with a very nice sales lady for about 1 hour while she listed my wants and needs. Then comes this second salesman. He hands me a paper that has the “fees” listed. 4000$ in dealer upcharges. 1900$ for service fees. 295$ for a second key!?! And the full charge for tag even though i had a plate to transfer and it states right on the website that its 75$ for anyone to transfer a tag. he tells me they pay more than the others do. Also fee for “non tax fees”. What are those i might ask? Yeah thats standard he tells me. I ask what a 2019 car with 18000 miles had wrong with it that requires 1900 in shop fees? “Hey, we have to pay the guys in the back” he says. “We aren’t going to pay you to buy our cars”. So the 27988$ car was really 32k. Funny how thats not part of the cost thats listed. I can understand a 299 or 500$ dealer fee so they have some instant money but, 4 plus grand? Oh and my tires on my van were dry rotted. funny because i bought that car from them 3 years ago and put 7000 miles on it. When i bought it I paid for a new set of tires. Man they just don't last very long these days. I was having a bad day. This made it worse. More
by johnchaisson2610
Employees Worked With
Amy Lee , I dont remember the name of the guy that gave me the bad news.
February 01, 2020
Totally horrible Internet sales department I would never use this dealership!! I had to chase down the salespeople on a car that was sitting at the dealership for over 60 days. It took 3 hours to get a de use this dealership!! I had to chase down the salespeople on a car that was sitting at the dealership for over 60 days. It took 3 hours to get a deal that was list price plus all of their fees. More
by None
Employees Worked With
Evan Stohr, Victor Brewton
January 24, 2020
Be very cautious with this dealer!I made an offer on a Be very cautious with this dealer! I made an offer on a new 2020 Jeep Wrangler and it was accepted by the Sales Manager. When the salesperson retur Be very cautious with this dealer! I made an offer on a new 2020 Jeep Wrangler and it was accepted by the Sales Manager. When the salesperson returned with the paper work the total was higher than agreed. A second Manager returned and agreed to my original offer, so we purchased the Jeep. After getting home I noticed they had hidden the extra $1,000. In the finance office, but at that time I didn’t recognize what they had done. I will never do business with this dealership again. Please try a more reputable dealer. More
by Don O
Employees Worked With
Sales Consultant Johnny Lampkin
January 03, 2020
bait & switch The internet prices are fake, they will hit you with thousands in "reconditioning fees" on top of the advertised price, $250 for the 2nd key (even if The internet prices are fake, they will hit you with thousands in "reconditioning fees" on top of the advertised price, $250 for the 2nd key (even if they have it), and a list of other scammy fees. More
by shawnl
Employees Worked With
Lorenzo
January 01, 2020
Not happy. Never sent us a corrected title or the sales agreement. As pomised. Was pushy. On sales. Probably will not buy another one from them. Took it upon themselves to put everything my husband's nam agreement. As pomised. Was pushy. On sales. Probably will not buy another one from them. Took it upon themselves to put everything my husband's name and not in both More
by carefree861
Employees Worked With
Erica Wagner, Juania Lilly, Victor Brewton
December 16, 2019
The best experience I've had with buying a car. I was impressed by not only my salesperson (Andrew) but with the entire company. I was told that I would drive away in a brand new car. And I did. I might impressed by not only my salesperson (Andrew) but with the entire company. I was told that I would drive away in a brand new car. And I did. I might add it was with no money down just my 2014 car as a trade in. This company is a true company that will help people get good transportation at a price that's well affordable to pay. Thank you lakeland dodge. You're the BEST More
by Atournado
Employees Worked With
Andrew Wyman
November 10, 2019
Does not comply with advertising prices Bad service. Do not waste your time. Wanted to buy a Pacifica, I contacted the dealer first to confirm the price and availability of the car. I travel Bad service. Do not waste your time. Wanted to buy a Pacifica, I contacted the dealer first to confirm the price and availability of the car. I traveled an hour and when I got to the dealer they said the ad was a mistake, the price was wrong and the car cost 10,000 more than the ad. I was extremely poorly treated and disrespected by the manager. To make up for my trip, he said he would pay for my gasoline, but then refused to pay for my gasoline. I lost 4 hours at the dealer and 1 hour of travel. More
by Thiago
Employees Worked With
Chris - Management
October 11, 2019
I worked with Jorge and Al. Both of them were easy to work with. They were knowledgeable and fast! Had a great buying experience here. work with. They were knowledgeable and fast! Had a great buying experience here. More
by Debra
Employees Worked With
Al Kastansa, Richard Young, Jorge Flores
October 07, 2019
LIARS!! Said USED VEHICLE IS AVAILABLE... BUT IT WASN'T!!!! This is the second time in 6 months calling and dealership said used VEHICLE IS AVAILABLE to find out IT WAS SOLD! I talked to Napoleon and he said u This is the second time in 6 months calling and dealership said used VEHICLE IS AVAILABLE to find out IT WAS SOLD! I talked to Napoleon and he said used Jeep is available. I said, okay please get the key to make sure it is indeed available. Then two minutes later he said it was SOLD! WOW!!! They want you to drive all the way there to try to sell you something else!! TERRIBLE BUSINESS!! Then they leave the vehicle on the Internet for as long as possible!! Unbelievable... STAY AWAY!! More
by Jeep Lover
Employees Worked With
NAPOLEON
September 23, 2019
A Dealership that lives up to the reputation of car salesman This is a terrible dealership!!!! They are obviously kind and willing to work for you when you are coming in, doing everything they can to help you. This is a terrible dealership!!!! They are obviously kind and willing to work for you when you are coming in, doing everything they can to help you. Amy was my salesperson and she was the one of the only positive things about our experience after we left is when things went wrong or should say their level of care. Once you are sold a car unless they can sell you something else, you are dead to them and they are unwilling to help you. I bought an SUV that had Key restrictions, they promised to pay for a new key to fix the problem. A family emergency prevented me from coming in right away and now they are going back on their word and being unwilling to help! Tyler, a service manager is one of the rudest people in the business! Literally spent over 20,000 dollars with them and this is a 300.00 fix and they refuse to help. Trash! Do not buy from these people, they do not deserve your business! More
by DanielC
Employees Worked With
Amy Tanous, Tyler Whitmoyer
