Lakeland Chrysler Dodge Jeep RAM
Lakeland, FL
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Kyle sales manager did not tell me the vehicle I was buying was a Demo and that it had more than 3,000 miles. I am an older lady and do not manage technology and missed the screen with the miles. It was buying was a Demo and that it had more than 3,000 miles. I am an older lady and do not manage technology and missed the screen with the miles. It was never disclosed when negotiating the vehicle that it was driven by the owner to work daily for 3,000 miles. They kept us more than 7 hours leaving the dealership at 9:30 pm, so at the time of signing we be tired and do not realize the mileage on the car. Next morning I realized that it had all those miles and when talking to the sales person she literally said “Kyle did not tell you that it had 3,000 and that it was driven by the owner?” I answered her “no.”. When talking on the phone to Kyle he said “I did not know that it was driven by the owner”. When I went to the dealer to talk personally to him his words were “talk to me, humor me”. The deal was shady and the people selling the car never disclosed the honest information of the vehicle. I trusted the dealership with my company’s financial and personal information and they abused me left and right. More
Easy to make an appt, arrived a bit early but checked in quickly, service was completed well within the time frame. Could have used a truck wash like other dealers do but that is a minor thing. Overall, g quickly, service was completed well within the time frame. Could have used a truck wash like other dealers do but that is a minor thing. Overall, good experience. More
I took my Jeep in for my first regular service. Spoke to your service advisor Terrence and he took great care of my Jeep service. He updated me twice(calls) it was ready. Thanks to the mechanic NO Spoke to your service advisor Terrence and he took great care of my Jeep service. He updated me twice(calls) it was ready. Thanks to the mechanic NO scratches on rims. Overall, an excellent Customer Service Experience! More
I had a good feeling the first time I walked in everybody was so nice My salesman Moe walked over I should do some self and I can see from then on until I left with my vehicle when is the best experiences ev was so nice My salesman Moe walked over I should do some self and I can see from then on until I left with my vehicle when is the best experiences ever buying a car thank you so much More
From the time I walked into the dealership till the time I drove away with my new 2022 Challenger everyone was polite and helpful. I will definitely recommend to everyone I know. I drove away with my new 2022 Challenger everyone was polite and helpful. I will definitely recommend to everyone I know. More
