Lakeland Chrysler Dodge Jeep RAM

I purchased a two oil change package with Lakeland Dodge Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug be Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug being stripped. I explained to the service manager that they were responsible for the stripped drain plug because they did the previous oil change. They completed the work after 1 more hour of waiting and gave me an invoice which listed bulk oil and filter was used. I called again to find out what type oil they put in and left my number in various departments for call back but no one returned my calls. I called back again today and someone assured me they had used full synthetic oil. All told it was a regrettable experience and I do not plan to return for any further work on my vehicle. More

Made appointment to check on service dept for oil change. Appointment did not matter they could not even fill out paper work. Appoint time does not seem to matter and employes don't care. I was told 2 or 3 h Appointment did not matter they could not even fill out paper work. Appoint time does not seem to matter and employes don't care. I was told 2 or 3 hours for a oil change. With the system so incompetent I thought the service would be just as bad. Going to spend rest of day on looking up corp. Offices. I don't think this dealership can handle a 20 minute oil change yet alone any other service or sales of new cars. More

Unethical and verge of criminal behavior. After calling, negotiating, agreeing on a Price and placing a $1000 payment via credit card for what I was told was a 48 hold, they call me while driving to the de negotiating, agreeing on a Price and placing a $1000 payment via credit card for what I was told was a 48 hold, they call me while driving to the dealership to tell me they sold it to someone else. This after two people take a day off work, pay for insurance, and driving 300 plus miles to pick it up. And this was a cash deal, no question of if I were going to buy it. The only excuse was well someone else signed the paperwork first. More

I was visiting friends in Fl and had to take my vehicle in for service and had nothing but a great experience good people fixed my issue. in for service and had nothing but a great experience good people fixed my issue. More

Called ahead and arrived around 3 PM for a specific car priced right under $10,000 with 27k miles. Asked what total fees would be , was verbally told around $2000 . On the original paperwork , it ended up priced right under $10,000 with 27k miles. Asked what total fees would be , was verbally told around $2000 . On the original paperwork , it ended up actually being $5000 more in fees and 37k miles. by the time the financing part was finished ( 6% interest and a two year warranty for $20 a month ) the total cost of the advertised $10,000 car is $22,000 . Mr Thomas in financing was very friendly, he’s great . We left his office around 6 PM and we were told the car was being cleaned and we would need to wait 30 more minutes. It actually took 1.5 hours to clean the car and it is still dirty inside with loose particles/ dirt and unwiped plastic that could’ve easily been cleaned off so I’m not sure what took 1.5 hours. Long story short it took 4.5 hours with a restless 4 year old to pay over double the listed price for a used car More

I TOOK MY SUV TO LAKELAND CHRYSLER DODGE JJEEP RAM ON jULY 19TH TO HAVE THE OIL PUMP REPLACED, AND NOW THE JEEP WONT GO OVER 20 MPH. I SPOKE TO MANAGER SCOTT, WHICH WAS REALKLY NASTY, ASKED ME TO C jULY 19TH TO HAVE THE OIL PUMP REPLACED, AND NOW THE JEEP WONT GO OVER 20 MPH. I SPOKE TO MANAGER SCOTT, WHICH WAS REALKLY NASTY, ASKED ME TO COME AND PAY FOR THE OIL PUMP, AND REMOVE MY VEHICLE, I ABSOULUTELY HAD NO PROBLEMS WITH THE JEEPS GETTING UPTO WHATEVEER SPEED, SCOTT THE MANGER TOLD ME HE WAS NOT RESPONSIBLE FOR HOW I GOT THE JEEP HOME, SO MY VEHICLE SITS AT THE DEALERSHIP, BECAUSE IT WONT GO OVER 20MPH, AND THEY REFUSE TO TAKE OWNERSHIP FOR THE MACANIC EHANS MISTAKE,,,, THEY SCREWED MY VEHICLE UP. More

Bought a 2020 dodge durango GT from these Jokers....Grinding in the rear end on a "Certified" preowned car with 15k. Pads gone, grinding, metal on metal 2 months after buying it with 20k on Jokers....Grinding in the rear end on a "Certified" preowned car with 15k. Pads gone, grinding, metal on metal 2 months after buying it with 20k on the vehicle. My new gmc didnt need pads til 60k. So thhey owe me $70 and 2 hrs labor at thier rate plus the rotors are trashed from the grinding with no pad left.. Customer service was an unorganized, unprofessional mess. I make an appointment then they tell me it will be the end of the day....my appointmemt was 11am. It takes a pro about 1 hr. If I had to do it again I could do it in that. So maybe even less. More

The most unprofessional dealership my husband and I have ever done business with. We ordered an in stock part 2 months ago, paid in full, and still have not received the part and no one who can take care of ever done business with. We ordered an in stock part 2 months ago, paid in full, and still have not received the part and no one who can take care of this will pick up the phone or return emails nor return phone calls. The GM will not even address the the problem so under no circumstances would I ever buy a car from such a careless and unprofessional business. Not sure the GM realizes this is a direct reflection on him. More

I purchased my ram rebel in December of 2020 I was told by Jason or Josh and Kayla that I will be receiving my floor mats as soon as they come in. I went back in February and I spoke to a manager and he ga by Jason or Josh and Kayla that I will be receiving my floor mats as soon as they come in. I went back in February and I spoke to a manager and he gave me a WE OWE YOU letter and said that I will be receiving them via mail I have not received the mats yet, after numerous calls to the dealership I even spoke with the manager I believe his name is Joel he assured me that we were going to take care of this issue I have not received their follow-up call or feedback call yet I guess after you spend $42,000 of your hard earned money they can't take ownership on floor mats that cost the company less than $200 shame on you Lakeland Dodge! More