Lakeland Chrysler Dodge Jeep RAM

We chose Lakeland Chrysler Dodge Jeep Ram based on the idea the company was reputable and took care of their customers. Sad to say we quickly found out how wrong we were. On 8/8/21 when looking at trucks, idea the company was reputable and took care of their customers. Sad to say we quickly found out how wrong we were. On 8/8/21 when looking at trucks, we found one we liked that had a few minor dings and scratches. We were told by sales associate Yovaliz Fernandez-Nieves those could be fixed by the service team, no problem. Taking Yovaliz's word for it, we went inside and signed the papers and purchased the truck. As we were wrapping everything up, we walked outside to speak with sales manager Chris Soto about when to bring the truck in for the touch ups. Chris immediately shot down the idea of fixing a repair on the tailgate, explaining it would cost them $150!! We had a friend who owns a car repair business and he stepped in to state that buffing it out and running a paint pen across it, would be nowhere near that. Chris immediately got angry and defensive, shouting that he (our friend) can't tell him how to run "his business". This escalated to a point where Chris was yelling, in his face and even made a remark of "what are you, 5 years old??" I was so shocked and embarrassed this how Lakeland Chrysler Dodge Jeep Ram was treating customers and acting in clear public viewing. I'm still shocked that he antagonized our friend and escalated it to that point, how scary and unprofessional. After that heated, scary exchange our friend acted like a mature adult and walked away. From there I wanted to focus on the repairs, as we were promised. Chris hands us his business card and said he would take care of it and to text him in a few days to bring the truck back in. After what I witnessed and had been through at that point, I asked for that to be in writing and was told "I have nothing to give you in writing, you'll just have to take my word for it". Yovaliz also stated "he will take care of it, he is really good about this stuff".  Us wanting to leave that place as soon as possible, we trusted Chris. That was a huge mistake. We texted Chris on 8/14/21 asking the status and he texted back stating he's still working on it and needs a little more time. After hearing nothing back, we texted again on 8/20/21 and we received no response. We called the dealership on 8/26/21 and requested to speak with him, we were told he was on the floor with someone but our details would be printed out and given to him for a call back that day. We received no call. Another text was sent on 9/2/21 that was ignored. We called the dealership again on 9/3/21 and explained our issue and frustration- we were transferred to a Jen and sent to voicemail. I left a detailed voicemail and asked for call back and have received no call, text or email since. Of course we have record of every call and text. Lakeland Chrysler Dodge Jeep Ram has completely dismissed and discarded us. As soon as that truck was purchased, they knew to ignore us and break promises and guarantees. Buyer beware. We were scammed, lied too and subjected to a scary and volatile encounter. When shopping for a vehicle, please take reviews into consideration as we will with future vehicle purchases. I also want to note our friend made a review of his encounter on Google that day and we were called the very next day by Chris asking for the review to be taken down as he would handle our problem. While the review was honest and justified, we asked our friend to remove it, which he did. Is this a common tactic? Yell, intimidate and gaslight? Appears that way. More

I purchased a two oil change package with Lakeland Dodge Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug be Chrysler and took my Dodge Caravan for the second oil change only to wait 2 hours and find out they could not change the oil due to the drain plug being stripped. I explained to the service manager that they were responsible for the stripped drain plug because they did the previous oil change. They completed the work after 1 more hour of waiting and gave me an invoice which listed bulk oil and filter was used. I called again to find out what type oil they put in and left my number in various departments for call back but no one returned my calls. I called back again today and someone assured me they had used full synthetic oil. All told it was a regrettable experience and I do not plan to return for any further work on my vehicle. More

Made appointment to check on service dept for oil change. Appointment did not matter they could not even fill out paper work. Appoint time does not seem to matter and employes don't care. I was told 2 or 3 h Appointment did not matter they could not even fill out paper work. Appoint time does not seem to matter and employes don't care. I was told 2 or 3 hours for a oil change. With the system so incompetent I thought the service would be just as bad. Going to spend rest of day on looking up corp. Offices. I don't think this dealership can handle a 20 minute oil change yet alone any other service or sales of new cars. More

Unethical and verge of criminal behavior. After calling, negotiating, agreeing on a Price and placing a $1000 payment via credit card for what I was told was a 48 hold, they call me while driving to the de negotiating, agreeing on a Price and placing a $1000 payment via credit card for what I was told was a 48 hold, they call me while driving to the dealership to tell me they sold it to someone else. This after two people take a day off work, pay for insurance, and driving 300 plus miles to pick it up. And this was a cash deal, no question of if I were going to buy it. The only excuse was well someone else signed the paperwork first. More

I was visiting friends in Fl and had to take my vehicle in for service and had nothing but a great experience good people fixed my issue. in for service and had nothing but a great experience good people fixed my issue. More

Called ahead and arrived around 3 PM for a specific car priced right under $10,000 with 27k miles. Asked what total fees would be , was verbally told around $2000 . On the original paperwork , it ended up priced right under $10,000 with 27k miles. Asked what total fees would be , was verbally told around $2000 . On the original paperwork , it ended up actually being $5000 more in fees and 37k miles. by the time the financing part was finished ( 6% interest and a two year warranty for $20 a month ) the total cost of the advertised $10,000 car is $22,000 . Mr Thomas in financing was very friendly, he’s great . We left his office around 6 PM and we were told the car was being cleaned and we would need to wait 30 more minutes. It actually took 1.5 hours to clean the car and it is still dirty inside with loose particles/ dirt and unwiped plastic that could’ve easily been cleaned off so I’m not sure what took 1.5 hours. Long story short it took 4.5 hours with a restless 4 year old to pay over double the listed price for a used car More

I TOOK MY SUV TO LAKELAND CHRYSLER DODGE JJEEP RAM ON jULY 19TH TO HAVE THE OIL PUMP REPLACED, AND NOW THE JEEP WONT GO OVER 20 MPH. I SPOKE TO MANAGER SCOTT, WHICH WAS REALKLY NASTY, ASKED ME TO C jULY 19TH TO HAVE THE OIL PUMP REPLACED, AND NOW THE JEEP WONT GO OVER 20 MPH. I SPOKE TO MANAGER SCOTT, WHICH WAS REALKLY NASTY, ASKED ME TO COME AND PAY FOR THE OIL PUMP, AND REMOVE MY VEHICLE, I ABSOULUTELY HAD NO PROBLEMS WITH THE JEEPS GETTING UPTO WHATEVEER SPEED, SCOTT THE MANGER TOLD ME HE WAS NOT RESPONSIBLE FOR HOW I GOT THE JEEP HOME, SO MY VEHICLE SITS AT THE DEALERSHIP, BECAUSE IT WONT GO OVER 20MPH, AND THEY REFUSE TO TAKE OWNERSHIP FOR THE MACANIC EHANS MISTAKE,,,, THEY SCREWED MY VEHICLE UP. More

Bought a 2020 dodge durango GT from these Jokers....Grinding in the rear end on a "Certified" preowned car with 15k. Pads gone, grinding, metal on metal 2 months after buying it with 20k on Jokers....Grinding in the rear end on a "Certified" preowned car with 15k. Pads gone, grinding, metal on metal 2 months after buying it with 20k on the vehicle. My new gmc didnt need pads til 60k. So thhey owe me $70 and 2 hrs labor at thier rate plus the rotors are trashed from the grinding with no pad left.. Customer service was an unorganized, unprofessional mess. I make an appointment then they tell me it will be the end of the day....my appointmemt was 11am. It takes a pro about 1 hr. If I had to do it again I could do it in that. So maybe even less. More

The most unprofessional dealership my husband and I have ever done business with. We ordered an in stock part 2 months ago, paid in full, and still have not received the part and no one who can take care of ever done business with. We ordered an in stock part 2 months ago, paid in full, and still have not received the part and no one who can take care of this will pick up the phone or return emails nor return phone calls. The GM will not even address the the problem so under no circumstances would I ever buy a car from such a careless and unprofessional business. Not sure the GM realizes this is a direct reflection on him. More