Lake Wales Chrysler Dodge Jeep Ram - Service Center
Lake Wales, FL
115 Reviews of Lake Wales Chrysler Dodge Jeep Ram - Service Center
Great service. And fast service I wii recommend and friend of family members Thank you very much And fast service I wii recommend and friend of family members Thank you very much More
They took the car in right away and the service writer was very friendly and helpful. was very friendly and helpful. More
Although our buying experience in Nov was 5 star, our first experience for routine oil change, etc was far from good. Although we had an appointment, it was a 2 1/2 hour wait for service to be completed. first experience for routine oil change, etc was far from good. Although we had an appointment, it was a 2 1/2 hour wait for service to be completed. Will give them one more chance, but if same result, will switch to Patten tire where we take our classic truck. More
Service did not perform work we agreed to. Poor communication among service staff. One star, do not recommend. Poor communication among service staff. One star, do not recommend. More
Great service and yes, I would definitely recommend to everyone to get their car serviced at Lake Wales Jeep Dealership. everyone to get their car serviced at Lake Wales Jeep Dealership. More
We are extremely grateful for the service we received. Savannah and the service manager took great care of us and made sure we got our problem fixed in an extremely timely manner. I highly recommend them. Savannah and the service manager took great care of us and made sure we got our problem fixed in an extremely timely manner. I highly recommend them. Thanks! More
I am not one to post reviews, but if I can save someone the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show r the headache it will be worth it. The service department at this place has been ridiculous. STAY AWAY! I purchased a brand new vehicle off the show room floor and it experienced a pressure crack in the windshield (known Jeep issue). Took it back to the dealer to be addressed. 3 months later, 4 trips to the dealership for updated pictures (others were lost), countless amounts of calls and the crack is growing with no resolution. Then to be told it was denied due to 12 months, 12000 miles. HA! My Jeep was purchased in May and I currently have 11,933 miles. It was in the 9000 range when the original claim was made. When you attempt to speak to management, the phone line just rings. No care for customer service! Now the Jeep has rear end noises and I can only image what that process will be. More
Service Dept was very thorough with the oil change and vehicle inspection. Service personnel were professionals vehicle inspection. Service personnel were professionals More
Very poor customer service. Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help Messed up the miles reported on my car. Tried calling was out on hold multiple times and no answer from the manager. Told them my situation. No help at all. Don’t go here More
Trying local dealership for basic service again. I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and want I recently purchased a new jeep and had 1st service performed. Great experience and service. I had experienced poor service a few years back and wanted to try local dealership again. This service was for my work vehicle. Online appointment set up was great . Service was performed but forgot a tire rotation. Staff corrected issue. 2 hour service time for booked appointment seems a little excessive and attention to detail for service write up could use a touch up. I was observing the service department as I am searching for a dealership to service my 9 work trucks. Key component is time and scheduling for trucks to be off the road. More