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Lake Wales Chrysler Dodge Jeep Ram - Service Center
Lake Wales, FL
110 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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110 Reviews of Lake Wales Chrysler Dodge Jeep Ram - Service Center
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September 12, 2023
Terrible experience. The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I aske The sale went well and everything after the sale was horrible. They kept my license plate at the dealership and acted like I was crazy anytime I asked for it back. They only gave me one key and kept telling me they had already given me a second key when they had not. Terrible communication between employees and with their customers. They give you the run around constantly. They offered a rental car until the vehicle I purchased was ready but the first rental car they gave me had broken windshield wipers, broken break lights, and flat tire. The next rental car they gave me I brought back after the low tire pressure light came on within minutes of driving away from dealership and they told me it was a broken sensor that wouldn’t turn off. The next day I got a flat tire and had to call someone to put the spare on during my commute to work. No one was apologetic. More
by a hill
Verified Customer
August 31, 2023
Service was done in a reasonable amount of time and any future concerns were discussed thoroughly. future concerns were discussed thoroughly. More
by debiw781
August 27, 2023
Sells bad vehicles. My car was literally falling apart. Wasn’t cleaned prior to them selling it to me and definitely needed some work done. My car was literally falling apart. Wasn’t cleaned prior to them selling it to me and definitely needed some work done. More
by STEPHANIEDANIELLE81
Employees Worked With
Francesca Adams
August 24, 2023
service personnel were terrific. My complaint is: The CEL came on, diagnostic code stated something to do with vaporizing system. cause, the PCM software was out of date and neede My complaint is: The CEL came on, diagnostic code stated something to do with vaporizing system. cause, the PCM software was out of date and needed to be updated at a charge of $222.00. car is only 4 yrs old. I believe this should have been done by Jeep free of charge. My complaint is with Jeep Corporate policy. More
by kenpetroff50
Employees Worked With
August 15, 2023
Everyone I encountered was excellent & helpful! Very efficient and No problem at all. thank you Very efficient and No problem at all. thank you More
by DONNADUNSON412
August 14, 2023
Very friendly and helpful service department. Got me in last minute without a problem. a Got me in last minute without a problem. a More
by cam24
Employees Worked With
July 31, 2023
Service was quick and advisor kept us up to date throughout service appointment this was my first service at this dealer and I was pleased throughout service appointment this was my first service at this dealer and I was pleased More
by STEPH.WARREN51
Employees Worked With
July 29, 2023
Was upset and they said it would take about 2 hours and it took 4 hours!! They couldn’t find what was wrong with my a/c and I told them and then ignore me!! Wanted to explore more but they said the charge it took 4 hours!! They couldn’t find what was wrong with my a/c and I told them and then ignore me!! Wanted to explore more but they said the charge for the labor $800 and I would have to leave my car but I asked can I get a rental and they didn’t have none! So I got charge $150 for a diagnostic they they didn’t do very well and took my money! Very upset!! No communications with me at all what they are going to do for the diagnostic! So very upset and the lady at the customer service was very very rude!! More
by LISAMARIEH8224
July 23, 2023
Josh was so helpful and understanding. Helped me take care of my problem right away. They all were extremely considerate and very nice. Thank you!! Helped me take care of my problem right away. They all were extremely considerate and very nice. Thank you!! More
by beckischiff
Employees Worked With
July 22, 2023
It was a really good experience and all of the employees there has a great Attitude there has a great Attitude More
by RAYMONDMURRAY30
