Lake Wales Chrysler Dodge Jeep Ram - Service Center

Service department The service department people are the most knowledgeable friendly and professional group I have done business with in a long time. I have No reservati The service department people are the most knowledgeable friendly and professional group I have done business with in a long time. I have No reservations in the care they give my vehicle Always upfront with anything with my Ram 1500 To sum up this dealership is the only place that does anything to my truck. More

12 day radiator hose repair I have used this facility for basic multi point inspection and oil changes for my fleet of vehicles. For 2 years. Recently I brought my vehicle in for I have used this facility for basic multi point inspection and oil changes for my fleet of vehicles. For 2 years. Recently I brought my vehicle in for a leaking radiator hose. One delay after another and 12 days later finally my vehicle was repaired. I called several times to speak to a service advisor and only received a call back after I sent a e-mail and voice mail. Very disappointed in communication and time spent on a basic repair. I will still use this facility for basic inspection and oil changes but leave the more challenging repairs to another facility for my fleet of 14 vehicles. More

Easy Pickup and Drop Off Needed service work done very quickly but also did not have time to wait around the service lane. They were able to get me to my destination fast and Needed service work done very quickly but also did not have time to wait around the service lane. They were able to get me to my destination fast and even came back to pick me up when my vehicle was ready. It made my day such a breeze and took the pain out of dropping my vehicle off. Thank you Lake Wales Chrysler!!! More

Excellent, professional, service from start o finish Visited the dealer on 02/16/17 with complaint of engine running rough and misfiring and vibrating after distributor cap was replaced by AAMCO transmis Visited the dealer on 02/16/17 with complaint of engine running rough and misfiring and vibrating after distributor cap was replaced by AAMCO transmissions of Winterhaven in conjunction with a transmission rebuild. Dealer found distributor installed incorrectly with securing screw broken off in distributor. This was a very labor intensive repair due to the location of the distributor. The job was done perfectly by "Rusty" a well qualified technician. All repairs and costs were explained to me clearly by Clifton Whitaker. I would highly recommend this dealer for any repair or service large or small. More

horrible Went for oil change & recall.....ask to check why my abs light was showing on my dash....dealer check and advised me that a needed a sensor replaced Went for oil change & recall.....ask to check why my abs light was showing on my dash....dealer check and advised me that a needed a sensor replaced gave me my wriitten itemized receipt that my recall was completed & ... and to find out later after i pulled.off with message coming up on my dash the chime bell ringing in my car returning my car the next day..ma"am your recall.isnt fixed....straight garbage!!!! The worst dealership ever More

Horrible Communication, Incorrect Diagnosis, Never going bac My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to check on the vehicle and they said they may not be able to look at it that day, but that they would be able to Tuesday. So, we called back Tuesday evening expecting an update. after calling several times and getting transferred over the phone from Winter Haven, I was told the car would be ready Wednesday. When I called again on Wednesday they told me they were waiting on another part (they did not tell me this Tuesday). I was told my car would be ready Thursday. When I called Thursday they told me the part was in, but had not been installed yet. I was told my car would be ready Friday. They offered me a rental through Enterprise through my own warranty. I finally got my car back Friday (they had it 5 days for minor repairs!). I paid my warranty deductible and another $100 to diagnose another issue. They wanted $500 to replace my spark plugs which they told me where the wrong kind, when in fact they were not. I have since replaced my spark plugs, which they charged me $100 to tell me that changing them would resolve the other problem, and the problem was not resolved. Basically, I paid $100 for incorrect information. The team took no initiative to call and give an update on the vehicle. Each day we had to call to check the status of the vehicle. Getting a hold of them was extremely difficult, and I usually had to call several times to speak with a person. When I finally spoke with someone I was often on hold for 10-20 minutes so they could "check on my car" which was within viewing distance of the phone.. It was a horrible experience overall. I drove away feeling frustrated and scammed. More

Service Department is Outstanding I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they wo I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they would not even look at it and I should visit the dealer. I was afraid to do this because I had always heard the dealership was a lot more expensive with repairs. I reluctantly went in and explained to the Service Manager, David, my situation and my fear of cost. He assured me that he would be very competitive in cost and would make sure my Jeep would be repaired properly. David came through with flying colors and I am so pleased with the results. I will definitely visit Lake Wales Jeep dealer with any future issues and for service on my vehicle. Kathy Quinn More

Excellent service Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns in a friendly manner. The service was red carpet treatment from start to finish. They even washed the van for free as part of a simple oil change. The quality of work was top notch. We will be back when we return in a couple of months. Kudos to your whole staff. More

awesome service Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep u Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep up the excellent service Debra Fouse More

Put wrong part in my van I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple igniti I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple ignition replacement recall part they put in the wrong part I took the car home thinking it was fixed the keyless entry didn't work in a lot of the sensors on my car started going off so then I took the car back to the dealership after calling them they said to bring it in with the keys I come in and they couldn't even find that they put a replacement part in my van. Then I end up waiting another 4 hours for them to replace the same part that was sitting on their shelves with my name on it and part number I wouldn't recommend this place for the pure fact that it's very slow they're not very customer service and it'll seem to communicate well with the customers and they seem to just kind of ignore you while you're standing there waiting for them to you know to get their attention as if I'm a bother to them for being there. Sorry if this offends anybody in any way I only write what I experience in this is what I experience here I would not recommend this place More