Lake Wales Chrysler Dodge Jeep Ram - Service Center

Horrible Communication, Incorrect Diagnosis, Never going bac My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to My car was towed to this location on a Sunday night. They didn't even look at my car to see what was wrong with it until Tuesday. We called Monday to check on the vehicle and they said they may not be able to look at it that day, but that they would be able to Tuesday. So, we called back Tuesday evening expecting an update. after calling several times and getting transferred over the phone from Winter Haven, I was told the car would be ready Wednesday. When I called again on Wednesday they told me they were waiting on another part (they did not tell me this Tuesday). I was told my car would be ready Thursday. When I called Thursday they told me the part was in, but had not been installed yet. I was told my car would be ready Friday. They offered me a rental through Enterprise through my own warranty. I finally got my car back Friday (they had it 5 days for minor repairs!). I paid my warranty deductible and another $100 to diagnose another issue. They wanted $500 to replace my spark plugs which they told me where the wrong kind, when in fact they were not. I have since replaced my spark plugs, which they charged me $100 to tell me that changing them would resolve the other problem, and the problem was not resolved. Basically, I paid $100 for incorrect information. The team took no initiative to call and give an update on the vehicle. Each day we had to call to check the status of the vehicle. Getting a hold of them was extremely difficult, and I usually had to call several times to speak with a person. When I finally spoke with someone I was often on hold for 10-20 minutes so they could "check on my car" which was within viewing distance of the phone.. It was a horrible experience overall. I drove away feeling frustrated and scammed. More

Service Department is Outstanding I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they wo I was having a lot of problems with my Jeep Commander and had tried to take it to another shop to have it fixed. I was told due to the problem they would not even look at it and I should visit the dealer. I was afraid to do this because I had always heard the dealership was a lot more expensive with repairs. I reluctantly went in and explained to the Service Manager, David, my situation and my fear of cost. He assured me that he would be very competitive in cost and would make sure my Jeep would be repaired properly. David came through with flying colors and I am so pleased with the results. I will definitely visit Lake Wales Jeep dealer with any future issues and for service on my vehicle. Kathy Quinn More

Excellent service Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns Just walked in for an oil change and were immediately treated like family. Edy Marquez put us at ease quickly by answering our questions and concerns in a friendly manner. The service was red carpet treatment from start to finish. They even washed the van for free as part of a simple oil change. The quality of work was top notch. We will be back when we return in a couple of months. Kudos to your whole staff. More

awesome service Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep u Edy Marquez was so amazing in helping me with the service on my car. i will be back for service on my cars and to have Edy to take care of it. keep up the excellent service Debra Fouse More

Put wrong part in my van I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple igniti I give this dealership one star for the reason that I took this car to get a recall replacement part and not only did I wait 4 hours for simple ignition replacement recall part they put in the wrong part I took the car home thinking it was fixed the keyless entry didn't work in a lot of the sensors on my car started going off so then I took the car back to the dealership after calling them they said to bring it in with the keys I come in and they couldn't even find that they put a replacement part in my van. Then I end up waiting another 4 hours for them to replace the same part that was sitting on their shelves with my name on it and part number I wouldn't recommend this place for the pure fact that it's very slow they're not very customer service and it'll seem to communicate well with the customers and they seem to just kind of ignore you while you're standing there waiting for them to you know to get their attention as if I'm a bother to them for being there. Sorry if this offends anybody in any way I only write what I experience in this is what I experience here I would not recommend this place More

SERVICE WITH A SMILE Michael was very attentive, knowledgeable, friendly, and quickly took care of my problem with the key Fob. This was service with a smile, and I was v Michael was very attentive, knowledgeable, friendly, and quickly took care of my problem with the key Fob. This was service with a smile, and I was very impressed with his quick service. This man should get a raise! I would hire him in a minute. More

Good service!!! The attention of Michael was great and kind and the service of the dealer was fast and effective...I will return in my next service... The attention of Michael was great and kind and the service of the dealer was fast and effective...I will return in my next service... More

HAPPY WITH FIRST TIME EXPERIENCE JUAN AND MICHAEL WERE EXTREMELY FRIENDLY AND HELPFUL - THE WORK WAS THOROUGH - VERY REASONABLE TIME SPENT THERE - COST WAS VERY REASONABLE - JUST RELO JUAN AND MICHAEL WERE EXTREMELY FRIENDLY AND HELPFUL - THE WORK WAS THOROUGH - VERY REASONABLE TIME SPENT THERE - COST WAS VERY REASONABLE - JUST RELOCATED FROM NORTH CAROLINA - PLAN TO CONTINUE USING THE DEALERSHIP FOR SERVICE More

Honest and nonpushy I bought a used 08 Avenger in Oct 2014, very pleasant sales experience. Service Dept has been very professional both times I visited with a non-pushy I bought a used 08 Avenger in Oct 2014, very pleasant sales experience. Service Dept has been very professional both times I visited with a non-pushy attitude. More

The Dreaded Service Repair When you are forced (no other choice) to visit a Factory/Dealership Automobile Service Department the dread is already churning in the pit of your sto When you are forced (no other choice) to visit a Factory/Dealership Automobile Service Department the dread is already churning in the pit of your stomach. Yep, you know what's coming, a long wait and a huge bill. We've all had that feeling. Let me surprise you and inform you, Lake Wales Chrysler Dodge Jeep Ram is "the light at the end of the tunnel". When I scheduled the appointment it was to drop off my Jeep in the morning and pick it up around 5:00 pm. I was reminded that morning by my phone I had a Dr's appointment at 1:00 pm, what to do? Oh no, from bad to worse. I drove to the Service Dept dreading not only going there but what I was going to have to tell them. I explained what had happened and that I would have to reschedule or do part of the repair now and come back to finish. But as I was explaining to both Manager and Service Advisor, I could see a hint of a smile on both of their faces. They understood. This old lady is not crazy just forgetful and they took over. By some miracle they(the Whole Service Department) had me out the door with time to spare to make my Dr's appointment. Money can't buy that kind of service nor the loyalty they have with me and all my hundreds plus..Google+, Facebook, Twitter and LinkedIn friends. More