Lake Wales Chrysler Dodge Jeep Ram

My name is Nancy Peerenboom. I have purchased an 03 PT and a 05 Jeep Liberty from Chrysler Dealership in Lake Wales Fl. My Jeep Liberty was too big. I sold it. I am a Michigan "snowbird". I went to t and a 05 Jeep Liberty from Chrysler Dealership in Lake Wales Fl. My Jeep Liberty was too big. I sold it. I am a Michigan "snowbird". I went to the Dealership this year to buy a car that I will use while here for the Winter. I fly here. I felt pressured to buy a Dodge Journey. I put $5000 down. When I read the manual I learned It did not have the Safety features that my Jeep had. I brought it back,it was a 2010 model. I wanted to trade it in for a smaller car. It did not have the Safety features I wanted. The salesman would not give me my deposit back. He took the car back but gave me no money. That was unfair. I made a serious mistake but it should not cost me $5000. Please get me my money back. I am willing to pay something but not my whole deposit. I did buy a Dodge Dart. The previous salesman was not available and a young man assured me that this car had everything I wanted. It did not have a garage door opener or compass. I was told to bring the car in on Friday and it would take 2 to 3 hours to install what I needed. He was to call me when it was done. He never called. I went to the Dealership at 5:00 PM and then learned my car was in Winter Haven being serviced. I was told it would be done soon. My car arrived at 6:30. I was angry and asked the young man why he did not call me. He did not answer me. I asked three times. He did not answer me. He became defensive and was unkind to me. He stormed away saying something Like he couldn't control things that were out of his hands. Please help me get my money back. My father worked for Chrysler for 34 years. I wanted a Chrysler product but that price was too high. I think that young man needs some training on how to deal with customers. Please let me hear from you. Thank you sincerely, Nancy Peerenboom Sent from Nancy,s iPad More

This particular salesperson went above and beyond to help out a customer who had already had a negative experience at this dealership. While waiting for Wayne, who was with another customer, only one perso out a customer who had already had a negative experience at this dealership. While waiting for Wayne, who was with another customer, only one person bothered to ask what we wanted and to keep us informed of Waynes whereabouts and how much longer he would be. Jen made us feel we were not a bother and appreciated us being there even if we were not her customers. Her friendliness and input added much to the experience. While other salespersons walked by and side hi they did not offer any assistance. Wayne was very knowledgeable and actually cared about the customer. He respected their thoughts on the vehicle they were purchasing and on their financial ability to handle the purchase. Jen offered us some popcorn and we had already helped ourselves to coffee. I am not sure how long Wayne has been with the dealership but they need to hold on to someone who cares about having a lifetime customer. Sure sales are good, but if they won't come back or tell others what a great experience they had with that person and recommend them that word will also get around. Those salespersons are to be commended and ask for them for sure. More

We were on the search for a new Jeep and had trouble finding the model we were wanting. After a quick internet search we located one about 2 1/2 hours away from us. Mike Lopez is the internet sales guy finding the model we were wanting. After a quick internet search we located one about 2 1/2 hours away from us. Mike Lopez is the internet sales guy and he contacted us right away. From start to finish he was extremely helpful. We ended up driving the distance to purchase the Jeep and Mike was there to greet us and show us our new vehicle, he even stayed an hour after the dealership closed to finish up our sale. It was worth the drive because of great service we received! A BIG thank you to Mike, we love our new Jeep Grand Cherokee Laredo Altitude Limited!!!! More

Just bought a Dodge Durango from Sorensen & Schade and could not be happier, by far the smoothest and easiest car buying experience ever. It was a pleasure to work with Mike and his co-workers, none o and could not be happier, by far the smoothest and easiest car buying experience ever. It was a pleasure to work with Mike and his co-workers, none of the usual runarounds. Not only was the purchase experience great, they also know their products and had answers for all my question. Thanks Mike, it was well worth the drive from Orlando! More

WE FOUND DEAN ONLINE A FEW YEARS AGO AND HAD A GREAT WE FOUND DEAN ONLINE A FEW YEARS AGO AND HAD A GREAT EXPERIENCE WITH HIM. WHEN IT WAS TIME FOR ANOTHER VAN WE OF COURSE CONTACTED HIM AGAIN WE FOUND DEAN ONLINE A FEW YEARS AGO AND HAD A GREAT EXPERIENCE WITH HIM. WHEN IT WAS TIME FOR ANOTHER VAN WE OF COURSE CONTACTED HIM AGAIN AND BOUGHT ANOTHER VAN. WE WILL CONTINUE TO DEAL WITH HIM AND TELL OUR FRIENDS ABOUT HIM. More

We highly recommend Dean Nelson and this dealership if you are looking to buy a car. What a wonderful experience. We purchased our 7th new Town & Country mini van recently from Dean and his co-worke you are looking to buy a car. What a wonderful experience. We purchased our 7th new Town & Country mini van recently from Dean and his co-workers and this was the best experience we've had, by far. To describe the experience in just a few words, IT WAS FUN. We've never had FUN before when purchasing a new car, until now, we've hated the experience, and ususally need to get ourselves ready for battle, not here, not with these people. They treated us like friends, rather than a fish on a hook. We love our new van and look forward to doing business with this dealership for years to come. More

Dean Nelson was outstanding from the start of the sale to the closing of the deal. He started by driving the car to our house so we could see and test drive it. THAT MEANT A LOT! He then worked with us on th the closing of the deal. He started by driving the car to our house so we could see and test drive it. THAT MEANT A LOT! He then worked with us on the price of our trade and got close to what we wanted, close enough for us to say YES on the deal. I would recommend Dean Nelson and Sorensen & Schade Chrysler, Jeep, Dodge to a friend. More

I was very satisfied with the service I received from Mr Dean Nelson. He was extremely courteous and thorough with handling the purchase of new vehicle. Dean Nelson. He was extremely courteous and thorough with handling the purchase of new vehicle. More

Great place, great people, great vehicle, great price, dean was very eager to work with us to get the vehicle and the finance manager did everything possible to get the payment where we needed it. I'll de dean was very eager to work with us to get the vehicle and the finance manager did everything possible to get the payment where we needed it. I'll definitely be back, Thanks so much to Soreson More

I found this dealer through a search on autotrader.com. The listing had a little banner that said, "Fly Free"... So I figured I would go check this link out and see what it was about. The price was excell The listing had a little banner that said, "Fly Free"... So I figured I would go check this link out and see what it was about. The price was excellent (about 2-3 thousand dollars less than the same vehicles in my area) and they had the special voucher on the vehicle on wanted that covered up to $300 of airfare. I could not have made a better choice. From day one, Dean was on the ball, knew what he was selling, didn't blow smoke up my behind, and was all around an excellent salesman. I purchased my vehicle from him on November 26, 2010. I am still VERY happy with my purchase and would definitely do business with them again. Marcus Irmo, SC More