Lake Wales Chrysler Dodge Jeep Ram

Lake Wales Chrysler Dodge Jeep Ram responded

Mr. Fernandez, you have purchased two (2) trucks from our dealership withing the past 18 months and your business is appreciated. There are many dealerships you can choose to give your business to and we are grateful you continue to choose our dealership especially due to your proximity to our store. On your purchase of the Ram 3500 Longhorn in October 2023, we agreed to pay for your first oil change if you were willing to make the trip back to Lake Wales, FL from Miami, FL (over 3+ hour trip). When you returned for service in March 2024, your Four-Wheel Drive (4WD) system needed a repair due to object that was hit while driving. The total cost of that repair was $462.05 which you paid for. On the same visit, we also completed a Warranty Safety Recall D5A for a Malfunctioning SCCM Expansion. This was completed under warranty and your rental vehicle you were provided was also covered under the warranty due to the recall. While we had every intention of completing your complimentary oil change during that visit, the oil change was never completed during your March 2024 service. During your most recent service on your truck in June 2024, we were able to perform your complimentary oil change as promised when you purchased the truck. We also performed a Warranty repair on the Break Transmission Shift Interlock (BTSI) system. The rental vehicle you were provided was covered under the warranty while the repair was being performed. On Tuesday 6/25/2024 at approximately 1PM, we called to notify you your truck was complete and ready for pickup. You told us you would like to keep the rental car until Friday 6/28/2024 due to your schedule. We absolutely can accommodate your request, but the rental would no longer be covered by the warranty since the repair was complete, and the additional rental days would need to be paid for out of pocket. You then told us you would be able to return the rental by Wednesday 6/26/2024 at 9am and we agreed that if the vehicle was returned by that time that no additional rental charges would be incurred.

Lake Wales Chrysler Dodge Jeep Ram responded

Miss Alvarado, per our discussion at the dealership, we absolutely DID complete the inspection on this vehicle at our reconditioning center and the inspection did NOT note any problem with the braking system. If the braking system was a concern for you after your purchase, we ABSOLUTELY can inspect the brakes as we service nearly all makes and models at our dealership. When the vehicle was taken to Land Rover, you should have contacted us PRIOR to paying $1400 for their recommended repairs. We were never provided with an estimate and also not given the opportunity to confirm the repairs were needed. We would be happy to re-inspect the vehicle for you, and if there was a problem with the brakes, we would repair it for you at our dealership. Please contact me directly to discuss further, general manager, RJ Mahalak.

Jacqueline responded

Mr RJ Based in our last conversation on 02/12/2024, your verbally confirmed the following: vehicle was purchased at FIAT lot; car was bought in 12/2023, the last inspection on MPI was dated 7/2023; Inspection was not completed at your dealer; and you did not inspected the vehicle. In regards of the estimate, you know you indeed saw it, had it in your hands even a video of the damages was presented to you on Monday 2/12/2924. Is extremely troubling to experience such a terrible situation and even traumatic at this time as your lack of honesty, integrity and transparency on selling me a car with bad brakes put my life and my son in great danger, as driving a car with bad brakes is a life or death situation; but this is the least knowledge anybody expected from from a person who runs a dealership. Beyond the horrific experience I had dealing with this issue, the hours I spend trying to get you to checked the brakes, the repairs, the car rental expenses, the time off had to take from my job to deal with you all; the most horrendous is your LACK of Honest, Integrity and Careless attitude to get this issue resolved is incomprehensible.