Lake Norman INFINITI

I traded 2023 Nissan Maxima with about 3,000 mi on it for a 2021 Infiniti Q50 when I drove the vehicle I told the guy the salesperson I said there's something wrong with the rotors that warped I said they do a 2021 Infiniti Q50 when I drove the vehicle I told the guy the salesperson I said there's something wrong with the rotors that warped I said they don't need to be replaced he didn't say a word when we got back with all the paperwork and everything was all good you know $1,800 you know extended warranty and everything like that when I left the dealership again the rotors as soon as I hit the brakes were warped so I called back and I talked to the salesperson and I told him I said man do that I told you these rotors were bad he gave me his butt to kiss and hung up in my face I called back about 5 to 10 minutes later I wanted to talk to the general manager with the owner and they wanted me to talk to the finance guy and I said finance doesn't have anything to do with the quality of my service and he says well he'll call you right back be on the lookout for his call call you right back here it is almost an hour later and I'm not received a call I would not buy a Hot Wheels or Mattel matchbox car from this dealership they got my money they sold me a vehicle and also the signal is not working he said oh they did a full inspection on the vehicle they couldn't have done that because the rotors are warped and one of the signal lights is out now I'm going to have to fix that myself so don't buy any cars for them y'all for real I wouldn't buy I wouldn't buy anything I wouldn't buy anything including a Hot Wheels car from them I would not give them I mean they already showed me from day one with their service is going to be like and they gave me that butt to kiss and nobody called me back so y'all can go up there and be fools if you want to. More

Great experience every time I have my car serviced. Highly recommend service is above par. Highly recommend service is above par. More

Tyler and the maintenance staff were excellent. They kept me informed and made sure my car was done in a very timely manner. They kept me informed and made sure my car was done in a very timely manner. More

This dealership has serviced my Q50 for 6 years now. I am extremely pleased as to how promptly I'm greeted upon arrival. I am extremely pleased as to how promptly I'm greeted upon arrival. More

Good service, timely, courteous. Tyler handled all things well and communicated well. Work was completed sooner than expected. Tyler handled all things well and communicated well. Work was completed sooner than expected. More

It is a pity there are no ratings less than 1 star. The worst car dealership that I've ever had experience with. First, when we bought our Infinity, they didn't transfer the tag from our previous vehic The worst car dealership that I've ever had experience with. First, when we bought our Infinity, they didn't transfer the tag from our previous vehicle, so we drove around with the tag still registered to our old Lexus. Second, while getting service for the windshield rubber seal falling out, I was informed by the service provider that the car was 20 days out of warranty and it would cost me $631 to repair what was clearly a manufacturing defect. Lake Norman Infinity chose to hide behind the 20 day warranty lapse rather than doing the right thing and fixing the car at their expense. Also, when I returned to pick up my car, the service department couldn't find it or find any record of me dropping it off for service!!! We've owned Lexus up to this purchase and I've never had Lexus to hide behind such a short warranty lapse. I certainly won't make the mistake of buying another Infiniti. When I asked for the general managers email, the service provider refused to give it to me. Such poor service such rude personnel, and such incompetence!!! More

Where do I start, 1st. the average doc fee in the United States is around $350 this place charges $1100 they just call it the admin fee and DMV fee. So basically before yo the average doc fee in the United States is around $350 this place charges $1100 they just call it the admin fee and DMV fee. So basically before you even start negotiating they already trying to mark up the car, a typical predatory tactic. 2nd. I received a call from a salesman that kept on calling me "man" but when I called him back I had to repeat myself several times because he was listening or just ignore my questions More