Lake Norman Chrysler Jeep Dodge Ram - Service Center

Good communication and understanding of problems. Was able to get vehicle ready for pick up before the end of the day Was able to get vehicle ready for pick up before the end of the day More

The people are great. Great all around service and great deals. Thank you mark for the deal. Great all around service and great deals. Thank you mark for the deal. More

No reservations for oil changes extremely long wait time, uncomfortable cold waiting room, unfriendly associates uncomfortable cold waiting room, unfriendly associates More

Excellent service and quality of work as well as excellent communication with Christa, the service writer. I also like the waiting lounge area, where I can get a lot of my work done. excellent communication with Christa, the service writer. I also like the waiting lounge area, where I can get a lot of my work done. More

I enjoyed my service attendant. He was most helpful and provided excellent customer service. He finished my car ahead of schedule so I could address an emergency work issue. He was most helpful and provided excellent customer service. He finished my car ahead of schedule so I could address an emergency work issue. More

Took delivery of 22 Gladiator Rubican on Father's day weekend last year. We have had a blast this past year,jumping head first and wallet first into the Jeep lifestyle.David our sales rep was awesome and weekend last year. We have had a blast this past year,jumping head first and wallet first into the Jeep lifestyle.David our sales rep was awesome and I always look for him when I come in for service. Just shy of 25k on the odometer and we are happy to report no issues just basic maintenance. The service reps are always prompt,professional and courteous. More

I went in early for the Quick Oil Change and Tire rotation. They got me in efficiently and completed the service. PS: An additional service (Brake Fluid Change) was recommended at $189.00 (Labor rotation. They got me in efficiently and completed the service. PS: An additional service (Brake Fluid Change) was recommended at $189.00 (Labor & Parts). I didn't have time to research if the recommendation was appropriate for 37,000 miles or if the costs was reasonable. I agreed to the service recommendation. The final bill was $219.28 (incl fees, taxes and document charge and environmental charge) for the Brake Fluid Service. After reviewing some prices from other service centers, this appears to be fairly expensive in comparison. The Service Coordinator Charles was very nice and pleasant. I got my vehicle back in an hour and I was pleased with the amount of time and the service. More

Great service. Always very professional. Thanks a lot to Chuck my service advisor for having been so efficient and kind. Always very professional. Thanks a lot to Chuck my service advisor for having been so efficient and kind. More

My 2021 grand Cherokee L outlander continues to come in for service issues. You never have a loaner vehicle for me and you’re never able to get my car fixed. Whether you’re “inquiring with engineering”, or for service issues. You never have a loaner vehicle for me and you’re never able to get my car fixed. Whether you’re “inquiring with engineering”, ordering a part, waiting a month for said part to come in, ALWAYS calling back to say this or that still isn’t working…no loaner vehicle available. NO ONE CARES. One rep comically told me one of my issues was user error, on 2 separate visits. On the 3rd visit someone decided to look into it and found corrosion in the wiring harness…’funny’ right? This was an issue that could have caused serious danger. I have purchased two vehicles at your dealership in the last 2 years, a total of 5 over 10 years. No more. More

Very efficient and quick service. I was in and out in no time. Eric was polite and explained everything I was in and out in no time. Eric was polite and explained everything More