Lake Norman Chrysler Jeep Dodge Ram - Service Center

This dealership is very responsive and attentive. I have worked with Kelly a couple of times and she always keeps me updated on my vehicle and the service is usually very quick! I have worked with Kelly a couple of times and she always keeps me updated on my vehicle and the service is usually very quick! More

La atención fue muy buena, el trabajo eficiente y el personal muy dispuesto en brindar la ayuda personal muy dispuesto en brindar la ayuda More

Came in for a state inspection. Was in and out in an hour and a half even though the dealership was extremely busy. Was in and out in an hour and a half even though the dealership was extremely busy. More

Quick in and out checking on a recall fot Jeep Grand Cherokee 2023 L in Cornelius Cherokee 2023 L in Cornelius More

Very professional, informative, and courteous. Ty was a pleasure to work with! Got the car I wanted at the price I wanted. Couldn’t be happier! Ty was a pleasure to work with! Got the car I wanted at the price I wanted. Couldn’t be happier! More

Fast and friendly service, got the car in quickly as needed and didn't try to oversell me on the extras the car didn't need. needed and didn't try to oversell me on the extras the car didn't need. More

Service Dept needs to be examined with daily oversight of work being performed. I recently took my jeep in for an inspection. This dealership does not take appointments for inspections. I was advised the work being performed. I recently took my jeep in for an inspection. This dealership does not take appointments for inspections. I was advised the service department opens at 8am and I could come at that time. I took my jeep in Monday June 19th at 8am. Was advised this would only take about 30 minutes and there was no one ahead of me for this service. At 9am, the inspection was still not completed nor had they started on the inspection. I asked for a service manager whom was very helpful. He advised my inspection was being completed at that time and it would only be a few more minutes. While I was very disappointed in the time it took for them to inspect my jeep, the service manager did not charge me for the inspection and advised they would take care of the cost. Please get some help in the service department. Wait time is unacceptable. I purchased my jeep from this dealership and they have rendered all services on my jeep. Overall, service has been decent for the last 5 years but the wait time for customers is poor. More

Was there for a recall visit. Immediate response was made upon pulling into the bay area. Service was made and was out within 45 mins. tops. Immediate response was made upon pulling into the bay area. Service was made and was out within 45 mins. tops. More

Great experience. They greeted me right away and the service was excellent! My representative was very polite and courteous. They greeted me right away and the service was excellent! My representative was very polite and courteous. More

Service seems to have dropped off over the last few years. I've had all of my work done there for almost a decade, but I feel like just a number. Employees now walk through without acknowledging you, years. I've had all of my work done there for almost a decade, but I feel like just a number. Employees now walk through without acknowledging you, and I had to go find my service writer to ask if my vehicle was finished after seeing it sitting in line. The service lane is very small and they expect customers to weave through other vehicles to exit. I even had to pull out the plastic and paper used by the tech to cover my seat. This is not how it was even 3 years ago. The work seems satisfactory but the attention to details has fallen off. I'm forced to rate someone, but my service writer never gave me her name. I also don't see her picture below, so I picked one without a picture. Again, attention to details seems to be failing. More