Lake Norman Chrysler Jeep Dodge Ram - Service Center

Excellent service. Technician was very detailed and explain what was needed as well as the cost. Technician also informed me throughout the time that I was there how lo Technician was very detailed and explain what was needed as well as the cost. Technician also informed me throughout the time that I was there how long it would take. More

In and out fast and friendly service Thankfully I was able to make an appointment. Saturdays are very busy. able to make an appointment. Saturdays are very busy. More

Juan Hernandez did a good job helping me to trade in my jeep for a charger. He said he was new at this dealership, but I thought he managed pretty well anyway. jeep for a charger. He said he was new at this dealership, but I thought he managed pretty well anyway. More

Service tech was excellent. When the vendor (Caliber) did the leak repair work they caused two minor chips in the paint near the bottom of the window. I’ve requested a touch up When the vendor (Caliber) did the leak repair work they caused two minor chips in the paint near the bottom of the window. I’ve requested a touch up pen so I can cover the chips. I think the leak issue is repaired, but need to wait on some rain since it is presently garaged at our second home. More

Went in for recall repair and tire rotation. I marked the wheels before the rotation. Specifically asked how they do a tire rotation. Answer was back wheels to the front, cross the fronts to I marked the wheels before the rotation. Specifically asked how they do a tire rotation. Answer was back wheels to the front, cross the fronts to the back. That did not happen. Only switched front and rears without crossing. Had to go back to the dealership. Asked to have it done the right way and said I was now late for work. The tech took the tires off - and then started working on another car as I watched. Took another 10 minutes to finish a simple switch of tires. Was also told the rotation would be $39.99. Then at checkout, the price was $49.99. One final price I paid was over $52. For a tire rotation. I will NEVER set foot in that dealership again. Awful customer service and price gouging. Who knows if they even performed the recall correctly - or at all. Terrible. More

very helpful and respectful. made buying a new veridical fast and easy. I will definitely recommend Lake Norman Chrysler Dodge Jeep Ram! made buying a new veridical fast and easy. I will definitely recommend Lake Norman Chrysler Dodge Jeep Ram! More

Great service! Staff was helpful. Not much of a wait. Easy online scheduling of appointment Staff was helpful. Not much of a wait. Easy online scheduling of appointment More

PRESTON WAS AN EXCELLENT SERVICE MANAGER HE ORDERED THE REPLACEMENT RADIO THAT WAS NEEDED AND GOT ME IN AS SOON AS IT ARRIVED. He also took care of transferring serous account to the new radio. REPLACEMENT RADIO THAT WAS NEEDED AND GOT ME IN AS SOON AS IT ARRIVED. He also took care of transferring serous account to the new radio. More

We were very happy with our experience. We will be back. Thank you so much for your help. We will be back. Thank you so much for your help. More

Great service. Vehicle was finished within the timeframe they had given. Service advisor was pleasant Vehicle was finished within the timeframe they had given. Service advisor was pleasant More