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Lake Norman Chrysler Jeep Dodge Ram - Service Center

Cornelius, NC

4.6
1,703 Reviews
Call Service Center (704) 755-6596

1,703 Reviews of Lake Norman Chrysler Jeep Dodge Ram - Service Center

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June 26, 2023

The service staff are great! Courteous, prompt and attentive. I always take my car to be service here. More

by kjansen01
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jason White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Hardin
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Jun 27, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We look forward to working with you more in the future! Have a wonderful day!

June 26, 2023

I have been going to LNCDJR since I bought my jeep from there 2.5 years ago. All was good this time except when I went to pick the vehicle up. The young man that checked me out could use some custome More

by dawnmiddleton
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Trinity,
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Jun 27, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the honest review of your experience with our team and thank you for your continued loyalty over the last few years. We will be sure to address your concerns internally to ensure everyone has a great experience at check-in and check-out. Thank you and have a wonderful day!

June 25, 2023

Went for a recall notice and they got me out of there quickly and satisfied with the visit. More

by JWaugh14
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review of working with our Service Team and Jacob Preston! We hope you have a wonderful day!

June 25, 2023

Treated very well, professional, work completed as promised, on time and on estimated cost for service performed More

by alstoker55
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christa Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for a wonderful review of working with Christa! We hope you have a wonderful day and look forward to working with you more in the future!

June 25, 2023

Dealership was nice and clean. Very busy, we had to wait a long time for a test drive and wait a long time for finance. We were there almost 4 hours. This is too long. Then had to w More

by rhg388
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mark Mosayebi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with the Sales team. We would like to learn more about your experience and work toward a resolution to achieve that 5-sat experience. If you would reach out to our Sales Management team at 704-896-3800. Thank you and have a wonderful day!

June 24, 2023

Good service and I like using OEM parts service rider was friendly and completed the work in a timely manner More

by tbiggs1425
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacob Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review! We would like to learn how we could work to reach a 5-satr experience. If you don't mind reaching out to our Service Director , Brian Johnson at 704-896-3800. Thank you and have a great rest of your day!

June 24, 2023

Service was great! Kelly Murchie is a very good at her job and I really enjoyed working with her. More

by mikeK
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kelley Murchie was awesome! She was very helpful, knowledgable and kind!
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your great review and so glad you had a great experience with Kelley! We hope you have a wonderful reach of your day and look forward to working with you more in the future!

June 24, 2023

Always behind on time. Last two times I took my vehicle in, the outside complimentary wash was not done. More

by reneesanders11
Service Price Transparency
Recommend Dealer
No
Employees Worked With
No idea who I worked with
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of your experience with our Service Department. We sincerely apologize and would like to work with you towards a resolution. If you don't mind reaching out to our Service Director, Brian Johnson, at 704-896-3800. Thank you and have a great day!

June 24, 2023

Go service, we’ll inform about what was going on. check to see if I need anything.great More

by johnlewis77
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for the great review of our Service Department! We are so glad you had a wonderful experience and look forward to working with you more in the future! Thank you and have a wonderful day!

Jun 26, 2023 -

johnlewis77 responded

Good service, keep up the good work.

June 24, 2023

Brought our Ribicon 4xe in for oil change and tire rotation for a scheduled appointment made 3 days earlier. It took 3 hours. More

by pkb9501
Service Time
Recommend Dealer
No
Employees Worked With
Don’t know
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Jun 26, 2023 -

Lake Norman Chrysler Dodge Jeep Ram responded

Thank you for your honest review of our Service Department and we sincerely apologize for the extended wait time. We would like to work towards a resolution with you. If you don't mind reaching out to our Service Director, Brian Johnson, at 704-896-3800.

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