Lake Norman Chrysler Jeep Dodge Ram - Service Center

Excellent customer service, knowledgeable staff, friendly and returned calls and text messages quickly, They made the process of Purchasing my new truck very smooth. and returned calls and text messages quickly, They made the process of Purchasing my new truck very smooth. More

Not helpful, inconsistent, was handed off to 4 service members. Didn’t solve the problem and said warranty wouldn’t cover. members. Didn’t solve the problem and said warranty wouldn’t cover. More

Wife brought vehicle in, but survey went to husband which irritates my wife. 2 1/2 hours for an oil change??? If they expressed how long it would take, probably wouldn't have left it. Rather pay $80 for t irritates my wife. 2 1/2 hours for an oil change??? If they expressed how long it would take, probably wouldn't have left it. Rather pay $80 for the oil change and not get the complimentary car wash than $110. Will probably look into other options for future oil changes. Previous visit was fine, unfortunately this visit was not. More

I appreciate the ability to text and receive updates from the service department; however, I didn’t receive an updates like I was guaranteed by Nick. Also, the part was believed to be ordered weeks ago when the service department; however, I didn’t receive an updates like I was guaranteed by Nick. Also, the part was believed to be ordered weeks ago when I scheduled the appointment, but it wasn’t; only elongating my wait time for nearly 48 hours. Was not satisfied with this experience. More

I had an appointment but they did not assess my car until the next day. the next day. More

It took a little longer than I would like, but the service is always top-notch and the people are always friendly. service is always top-notch and the people are always friendly. More

had truck for 8 days, picked up on Sat morn, drove 4 miles and engine service light came on again, treated well but disappointed the truck cannot seem to get fixed miles and engine service light came on again, treated well but disappointed the truck cannot seem to get fixed More

Everything was completed as promised in the time promised and scheduled follow up appointment for additional work. and scheduled follow up appointment for additional work. More

Overall great communication from my service technician, Dane. He was really helpful in communicating and keeping me updated on the progress of my vehicle. Only hiccup was being told my loaner car was r Dane. He was really helpful in communicating and keeping me updated on the progress of my vehicle. Only hiccup was being told my loaner car was ready to pickup by someone on the support line, but after taking a half hour Lyft to pick it up, was told I didn’t have one available yet because my claim was still being processed. Clearly miscommunication but was frustrating being told one thing, make the trip and then have that not be the case. More

Great service and very quick! Prices are better than other places like jiffy lube too. Prices are better than other places like jiffy lube too. More